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1and1 reviews – Page 19

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On average, 1and1 is not recommended by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

See the metrics that we looked at
Page RelevancyFootnote 1 Very High
# of Reviews 189
# that Recommend 22
Very Low
% that Recommend 12%
Very Low
Overall RatingFootnote 2 23.2%
Very Low
Review QualityFootnote 2 Footnote * 100%
Very High

If this host does not meet your expectations, please browse our search section to find one that does.

1and1 has the most horrible customer service you can imagine.

When you sign up, 1and1 are very friendly and eager to take your money. Now, try and move or cancel any part of your service. You can expect nothing but the runaround. I've been referred to their website at least a dozen times. Want to talk to somebody that can help? I quote "Those people that can help do not have phone numbers. You have to email them, and if you don't like that, please email [email protected] that is the only way to reach anybody in upper management." These people do not care about customer service at all, or else they might like to talk to a customer. Instead, they have people that sound like prisoners begrudgingly answering the phones and protecting them from the backlash of the horrible customer service they offer.

I have 1 domain name, that I had hosted for 1 year. In order for me to now move my Domain after that one year, I have to print out a form, fax it in, wait 5 days for a callback, while my website, which feeds my business remains offline. Nobody, in anyway cares to help you at 1and1, they just want your money.

I hope that this place will reap what they sow. They're horrible. Please do not do business with them.

Biggest Pro: Always up.
Biggest Con: Customer Service/Technical Support/Billing Problems.

1and1 Support Stinks!

I used 1and1 for my host, and the first payment was on someone else's credit card, After 6 months was over, the credit card was renewed so it didn't get reimbursed. They said they'd lock my account until I could pay for it, so I got the money on my paypal, added a credit card to my paypal account, and for a week+ their paypal system was down. I kept calling support, and had to wait for an hour, and they kept telling me to wait. After a few days, I still could not pay with paypal, so I tried to pay with my credit card. THAT system was down. They kept telling me to wait. (note that in this period of time I could not access any part of my site.) Then after 2 days, I called up after paypal went through, but I never got charged. They said that they sent the site to a collections agency! I told the support people what happened, but they had NO POWER to do ANYTHING.

I lost an estimated $700 forum/site because of them.

I put a 3 for the price, because if you use over 10% of the resources they give you, they'll find an excuse to terminate you account for system abuse.

Uptime was good, and the server speed was good.

Great Low Cost Services

I've really never had any problems with 1&1. Since I signed up with them back in June they've been exceedingly good at keeping servers up and speeds (usually) high.

There are several times where my site was down, but it was only for maybe 10 minutes at the most. Customer service can be hard to come by since it is such a large host.

For those starting out with their first site, or looking for low cost options, I'd highly recommend the 1&1 beginner package.

1&1 Internet low cost services

For someone who had no knowledge at all of web hosting, web design, or domain name registration, I found the starter package at 1&1 an excellent service for a complete beginner.

Beginner packages start at $3.99 per month (£1.99 in the UK), including a really easy website builder application, email accounts, FTP access and full support.

The 1&1 server has been very reliable - in the few years I've used this web hosting service I can only remember having problems with the server once or twice and connection speeds are fine.

When I first signed up with 1&1, I had a few problems getting started and the technical support was quick and very helpful. More recently when I requested support it was a bit slower, taking up to 24 hours for a reply and I did have to clarify my questions after the initial response wasn't clear.

Since I first signed up with 1&1, I've learned a little more on the web hosting side of things and have managed to add sub domains, and have even designed an additional site and uploaded using FTP. After a little research and technical help I found this fairly easy.

For those starting out with their first site, or looking for low cost options, I'd highly recommend the 1&1 beginner package.

Biggest Pro: Cheap, easy to set up
Biggest Con: Technical help on the site is limited

Mostly right on, but right now not so much...

I've really never had any problems with 1&1. Since I signed up with them back in December of last year they've been exceedingly good at keeping servers up and speeds (usually) high.

However, this review seems to come at a bad time. For the past 4 days I have lost access to my site (both ftp & simple viewing) to an unknown reason. I've called tech support and received no definitive answer except an "Our apologies, the server is down, it should be back up soon." I would've imagined they might have some kind of server backup system but I guess not.

Overall, I actually really enjoy 1&1, the pricing is amazing and that's all I was looking for 8 months ago. But you might want to ask me that question again in a few days if the server still isn't up.

Biggest Pro: Pricing & features; you really wont find a better deal
Biggest Con: Recent undisclosed server downtime

1and1 not that happy with

The parts that I am unsatisfied with are, the downtime they have with their shared hosting. The support is horrible unless your in their time zone. The myql database is ONLY 100 MB long, you can't run a forum with that small of a database. Unless you upgrade to there dedicated server which is HUNDREDS of dollars per month, Its horrible. The domains are the worst. If youve heard about 1and1 its most likely their terrible domains. They are hard to get out of, if you ever moved hosts and you purchased a domain from 1and1. Its a nightmare

The only thing I do like with 1and1 is, there speed for how cheap they are, the protected services, transfer volume/speed is always handy. They have many nice features with there control panel even though they don't even offer cPanel which is terrible. Im planning to move to a different server sometime soon.

1and1.com Hosting

Never had any problems with them, very fast connection and close to 100% uptime. There are several times where my site was down, but it was only for maybe 10 minutes at the most. Customer service can be hard to come by since it is such a large host. Their prices are great - especially since with almost every package you get $100+ in free advertising. Their user panel is very easy to use and it has all the features and more than what anyone would need.

1and1 = Fantastic Service

1and1 has always been a really fantastic service. They are helpful and knowledgeable every time I contact them. I will continue to host with 1and1 until I no longer need webhosting. Thanks!

1and1.com

Well, 1and1.com hosting it okay it does the trick they offer a lot of tools and such huge amounts of space. it's a great value but their tech support can be improved same with uptime and reliability. if you need a cheep and simple host with a simple website I wold recommend 1and1.com for that.

Biggest Pro: Great Value
Biggest Con: No Cpanel

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