1and1 reviews – Page 15
On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||189|
|# that Recommend||22
|% that Recommend||12%
|Overall RatingFootnote 2||23.2%
|Review QualityFootnote 2 Footnote *||100%
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Stay far far away; especially from their "free trials"
I tried their advanced eshop because I was lured in by the 90 day free trial. After about 2 weeks of trying to configure and working with their tech support, I finally realized that it did not have some basic functions that I really needed; like interfacing to UPS and customizing the look of the template or showing product details.
I spend the next 2 and half months trying to cancel the account. Needless to say, their 90 day trial is a complete fraud and I now have to fight with my credit card company because they won't cancel the contract. Save your money and stay away from them for anything other than buying your domain name. Corecommerce is much better for ecommerce.
Biggest Pro: I would say price but I can't because you can't get a functioning site
Biggest Con: False advertising; you can't cancel the trial period offered
They suck, I received TONS of bills when I didn't authorize charg
I have tons of bills from them that they put in collection. They CLAIM that they tried to get me re domains that were expiring, and couldn't so charged a chard. Problem is that I didn't want the domain names anymore, the card is expired and they NEVER even tried to call me (they emailed at an old email address).
They are SCUM, don't do business with them, now I'm fighting these filthy douche bags, and will never do bus with them again. If I can help save anyone the PAIN and aggregation and wasted money, my financial losses with them would have been worth it.
ANGRY 1&1 Former Customer
Biggest Con: They lie, and give inferior service. SCAM, SCUM, FILTH, DOUCHE BAGS
1and1 Not Recommended
If you don't mind not being able to access your web mail for hours, sometime days, on end and non-existent customer support, 1and1 is the host for you. Otherwise, do yourself a favor and find another host.
Biggest Con: Performance & Customer Support
1and1 is a ripoff
I parked a domain at 1and1 12 months ago and registered with an email account that is not frequently used.
I actually forgot all about the account with 1and1 and the credit card associated with the account was canceled.
So the reminder from 1and1 went into junk mail. anyway, there collection agency had no trouble sending me a mail telling me that the amount was in collection. 1and1 had my home phone and physical address. what a way to win the hearts of customers. :(
BAD BAD BAD, I hope my rant will save another sucker the punch from 1and1.... STAY AWAY
Biggest Pro: NONE
Biggest Con: SHARKS IN THE WATER
nightmare experience with 1and1 domain registrations
this company does everything they can to prevent you from managing multiple domains. their system makes it as burdensome and difficult, obscure and slow as possible to be able to manage multiple domains. they will gladly and quickly accept domains being brought in, but letting you out? forget about it. unless they can bill you for another year in advance, you can forget about moving your domains to any other domain registration company, as this company will make it as confusing and difficult to transfer your domains out as it can be humanly imaginable.
they recently blocked all my transfer requests on a 30+ domain transfer out of 1and1, refused to answer transfer emails that should have been delivered to our company mailbox and that were being withheld by them and not properly forwarded to me, they delayed transfers until we threatened them with legal action if they didn't allow the transfers to go through, and ultimately, changed the expiration date for many domains that had not yet expired in order to charge us for at least 15 domains that we should have never been billed for;
finally, after billing us, they didn't update the date in the whois, so the new registrar sees no updates to the registry expiration dates, and this would mean that we were defrauded by 1and1, as registry expiration dates not only were not updated, but that 1and1 BILLED US AND DID NOT RENEW OUR DOMAINS since we were transferring them out!!!!
we had to send them letters and calls and it was a NIGHTMARE to try to get our domains out, 1and1 ended up DELETING 8 domains of our 30 domains, when we tried to transfer them out; and refused to acknowledge the transfer requests, now we have 8 domains in redemption because of the REFUSAL of 1and1 to transfer our domains; charged us in advance for 22 domains that we attempted to transfer BEFORE expiration, and DID NOT UPDATE THE REGISTRY DATE AFTER CHARGING US!
UNBELIEVABLE! we are filing a complaing with ICANN about this. Do NOT HOST ANY DOMAINS WITH 1AND1! it's a NIGHTMARE to manage any domains you have, you won't be able to pull them out of there when you need to do this quickly and timely, pay 1 dollar at any other better registration company, and do not EVER consider 1and1 for your domain registration needs, not only it's a nightmare, but also have SCAM policies in order to improperly bill you in advance for unexpired domains and to make the whole process as burdensome, difficult, impossible and horrible as possible! you have to even FAX a signed LETTER and do a double confirmation ONLINE plus TWO different cancel processes, in addition to unlocking, and you must make SURE that you change to emails NOT HOSTED WITH 1AND1 if you expect to RECEIVE the transfer emails,
or else you will not receive your transfer emails, they will withhold them!
in other words,
if you have a domain with 1and1, and ALSO hosting, you have a BIG PROBLEM!
DO NOT HOST ANY DOMAINS WITH 1AND1!!! NIGHTMARE COMPANY!!!
Biggest Con: nightmare to manage multiple domains, overly slow, improper billing practices, makes almost impossible to domain transfer out
Zero Tech Support
I've been with these guys for quite a while using Front PAge Extentions. I am moving to ASP.Net and some of the stuff works as advertised but when it comes to databases they are terrible. They have their own protcols in the name of security, they won't support an ACCESS database and I have been rond and round with tech support until they finally sent an e-mail that told me to do what I started the e-mail string with. Amazing. I'll leave simple sites with them but I'm moving ASP.Net somewhere else.
Poor customer service, they don't care
I started a website on 1 and 1, using their business website set up. I signed up for the service, and found an additional charge on my credit card for $19.95. Since they said they had a 30 day money back guarantee, however, they told me it did not apply to that charge. That makes no sense to me, either you have a money back guarantee or you don't. I didn't even have the service for two days, and they billed me anyway. I wrote to the company and called them several times, and they did nothing. Do not use them, unless you are prepared to get ripped off.
Biggest Con: terrible customer service and they don't back up their guarantee
1and1 is BBB rated "F" - Here's one reason why
AVOID 1and1! They will send you to debt collection for something their fault!
They failed to cancel my domains per my request. Apparently I was supposed to get an email from 1and1.com but I never saw this. They email was the last step to their very confusing cancellation process.
It literally takes research to find out how to cancel. You have to log in to another sub-domain that is not well-advertised, there you try to figure out their ambiguous terminology for cancellation (nothing simply put). You get a confirmation (which is worthless unless you answer their email) and then wait for an email to confirm you want to cancel. As it turns out, I never saw that email, so I was "uncanceled". They are now threatening debt collection for their incompetence.
No other registrar is so confusing. Others require a couple of clicks. 1and1 may say this is to protect you but I'm sure the reason for a confusing system is to keep people from leaving.
1and1 is a scam.
Biggest Pro: Cheap - that is until you find out it's a scam
Biggest Con: They make it very difficult to cancel
Do not do business with these folk. Choose a reputable company
These folks make it hard to make changes to your account if it means less money for them. I was unable to logon to my account because Safari, my web browser does not reveal all the buttons needed to access it. I later learned I could use Firefox. Calling them, they will not record anything discussed. You had better make sure all your correspondence is in writing, and send it by certified mail. Who want to deal with a company like that, with no integrity? To make a long story short. I asked for a refund because they sold me something I didn't need or want. Then they billed me for it and I was unable to cancel. They sent it out to collections, and my bill doubled over night for something I didn't want, never needed or used. RAPE is the word for how these people do business. My other web site has been problematic. I've had difficulty with log on on at times. Their templates are not flexible. I would probably keep my website with them except for the fact they screwed me over on the other domain. I will gladly pay someone much more than what I pay these folks to move my website elsewhere. I won't do business with a company that treats me like crap.
Biggest Pro: None
Biggest Con: No integrity.
Easy to use but very limited features and no customer service
At first look they seem to have a lot of features but don't be fooled, NOTHING is customizable with them. I tried to add an SRV record to my domain and the customer service lady wildly was searching for what that means and since it wasn't on her cheat sheet, she told me to write an email to their complaints department and request that feature. Thanks for nothing lady!
Their hosted exchange is down more than up so don't even go there...
If you have very simple websites with nothing extra than go ahed with them but forget the additional thing like "Dynamic Content Catalog", they're down a lot...
Biggest Pro: Easy for very basic setup (1 page website with no extras)
Biggest Con: Very limited features, horrible technical support...