1and1 reviews – Page 14
On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||190|
|# that Recommend||23
|% that Recommend||12%
|Overall RatingFootnote 2||23.5%
|Review QualityFootnote 2 Footnote *||100%
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Worst Customer Service ever.
1&1 internet has the worst customer service, tech support and billing people that you will ever deal with. Tech support always blames everything on the customer even when it clearly is not our fault. All billing errors on their part are our responsibility to pay and if you ask for their supervisor like I did you get lectured then hung up on if you dare to ask for their name.
Biggest Pro: Good user interface
Biggest Con: Horrible people
Awful Company - no ethics and no concept of Customer Service
Rarely do I take the time to write a review, but our experience has been so awful with this company that I had to put something online to warn other potential customers that no matter how tempting the cheap price might be -- you really lose in the end. A maze of customer service -- that's more aptly a "Customer Disservice" program.
Biggest Con: Customer Service/Billing
Lamentable... and getting worse
There are plenty of reasons to not use 1&1, from an overseas based, heavily accented, entirely script driven technical support department nobody can understand, to really bizarre aspects of their control panel such as the arbitrary constraints puts on resource records (to give you an example, there is an inexplicable 30 character limit on CNAME records).
When it comes to the administration of your package, what really grates are the small things, such as the fact when transferring or cancelling a domain you have to print off and fax back a form only to discover that no fax number is listed either on the form or anywhere on their site. You have to phone the 0871 helpdesk and ask for it. If you Google, all you bump into is other mystified customers asking the same question.
When it comes to hosting, for our sins we have a number of dedicated servers and one virtual server. The virtual server is of course shared and for whatever reason reboots possibly once per week - no explanation is ever given as to why it happens. It just does and with frustrating regularity.
Nobody on the help desk knows and nobody cares either. The dedicated server has a dedicated line which in all fairness is answered promptly, but the shared server does not. So even though we've been paying 1&1 a tidy sum every month for years now, we are always asked to phone back on another number and talk to the incomprehensible phone robots when enquiring about any matter not directly related to the dedicated servers.
In essence, you are treated not as a valued customer but purely on the basis of whichever product it is that you're phoning about at the time. Which makes everything feel like the company is run on the basis of 'least cost' rather than 'best service'. And of course it's then that you are then reminded why you foolishly signed up to them in the first place.
In short: AVOID. Avoid like the plague. 1&1 are really not worth any savings you think you might make. We've had enough of a backend they have made little effort to improve over ten years, a helpdesk run from screen prompts an an assumption that everyone on the phone is an idiot, and we're FINALLY taking the time out to move everything someplace else.
Biggest Pro: Highly competitive pricing
Biggest Con: Highly awful everything else
DO NOT EVER and I really mean EVER do business with this company
What can I say, this company is the WORST. It is virtually impossible to resolve any issue whatsoever in a timely or satisfactory fashion. Their tech support is awful, the customer service is worse. Promises mean absolutely nothing. Expidited action means several weeks. If I had some way of putting this business out of business, I would.
Please do yourself and anyone you know a BIG favor. DO NOT DO BUSINESS WITH 1and1.
You WILL be sorry if you do.
Biggest Con: They are completely worthless in every respect.
RUN AWAY FROM THIS CORRUPT COMPANY! NOW!
I have experienced nothing but pain and obstacles. I agree with all the complaints. They canceled my domain for my business without notice, consequently my website and business e-mail went down. I don't iknow how long it is going to take me to get my website running again.They require paperwork and $40 for redemption even though my domain expired just yesterday. They removed it from the control panel, and I was informed thar I cannoy pay the $8.99/year fee before I fill out the redemption form. I should have left them when they sent me to collections a few years ago for the same amount regardless of the fact that i did not get a reminder or a bill. I feel pretty stupid and conned. Just move your services from them NOW! You can't afford to stay in their sticky nets. Take action and report to BBB. Tell all your friends. We should get together and sue this company all together. UNETHICAL PRACTICES! I HAVE NEVER HEARD OF A WORST WEB HOSTING/DOMAIN REGISTRY COMPANY. THEY ARE CROOKS!
Biggest Con: UNETHICAL BILLING AND PAYMENT PRACTICES
I contacted 1and 1 hosting four or five times becouse my web site could not be found by the search engines. They would me to try this and that but not one thing they told my to try worked. I was on a year contract that up on 1/3/10 but I was charged for service up to 2/04/10.
HORRIBLE HOST! HOST ONLY IF YOU WANT TO LOSE MONEY & SERVER TIME!
This company is the worst host provider out there. Their customer service department lies to you and their billing department bills you for things that you never ordered.
STAY AWAY FROM THIS COMPANY. I promise you will regret going with them!
Biggest Pro: NONE!!
Biggest Con: Customer Service LIES to you!!
Very disappointed with 1&1
1&1 sent my account to collections for not paying $7 to keep my domain active. I didn't want that particular domain name anymore, and was happy to just let it go. I figured, by not paying, the domain would be made available to the public again. True, I could have called to cancel. However, I don't think you send customers to colletions after only one email reminder. Yes, that's all 1&1 sent out. I save ALL my emails, as they don't take up that much room, and double checked just to make sure. They sent me one email saying that if I wanted to keep my domain name, I needed to pay the $7 fee. There was nothing in that email about how to cancel my account, nor any mention of being sent to collections if I don't pay. This is a very poor business practice and I will not use nor recommend 1&1 to anybody.
Biggest Con: Sent me to collections after two months, for $7.00.
Webmail 1and1 2.0 version is terrible
"At this time, there is no way for a customer to revert back to webmail 1.0, and I doubt it will ever be an option since 2.0 is quite better."
But it isn't better.
It takes forever to load and often times out.
You can't just click a box on the left to delete multiple items at once like you used to.
There is more spam.
There is a coding problem causing intermittent problems whereby recipients of an email from me can't read the email (which has never happened before).
It's not better.
And the customer service is terrible. Call them -- each person will be reading from a script. Ask for a supervisor. He or she will read from a script as well. Try to reach someone in corporate. Try to find the corporate number -- it takes some intense research. And when you finally reach corporate, the person you talk to will reroute you to the same IT Department that you spoke with in the first place.
Email them -- and wait for a response. See if the response they give you actually addresses the problem you contacted them about in the first place. See if it looks like a canned response, or as if they have made any changes or taken any proactive steps to address the matter.
Biggest Con: Slowness
Technical support is a joke
To say bad wouldn't do justice to how truly awful one and one (1and1) are.
If you like sleepless nights, endless hold music and contradictory advice from people with laughable technical knowledge then try one and one.
In my ten years as a web designer I haven't had such a bad experience as 1and1.
Avoid these guys.