On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||185|
|# that Recommend||18
|% that Recommend||10%
|Overall RatingFootnote 2||21.6%
|Review QualityFootnote 2 Footnote *||100%
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My Email of Frustration to 1&1 Web Hosting
To whom it may concern,
My current problem is that my Amazon Ads are not loading in 2nd, 3rd, 4th pages. When you go to my site www.dndgear.com the Home/Landing page usually loads the ads first time around, but when you go to any of the other pages the ads don't load, and on top of that when you return to the Home page the ads don't load.
I've been having major issues with 1&1 as I made my 3rd phone call for support. The first phone call the person I spoke with help me quickly solve the problem. It had to do with my using Microsoft Edge web browser and it being glitchy, and generally incompatible with 1&1 platform. I must say that I didn't see anywhere in your advertising that I would need to use Google Chrome to build my website...it would have been nice to know that after spending countless hours trying to build my website with a browser that is incompatible.
Phone calls two and three were in regard to my current problem. Call 2 must have gotten lost in cyberspace as I didn't get a call back and it had been 5 days! WTF I realize it was the labor day weekend but that means my website was down over the Labor Day weekend and I lost a crucial buying time on my website! You advertise 24/7 support and I didn't get any of that 24/7 support causing me to lose money...as you can imagine that doesn't make me happy one bit!
Now, today 9/6, I see an email was sent that my case has been accepted...well I should hope so now after nearly a week of being dead in the water! I need to have this issue resolve today. Otherwise, I'm going to Host Gator, according to The Lazy *** Stoner they are top notch and take care of their people. I need help and support so give me some now.
Biggest Pro: load time is fast
Biggest Con: real support is nearly non-existant...they answer the phone barely speak english listens but it's like talking to yourself
This company does have tech support but often they act confused and bewildered after you explain in very basic terms what you want to do. For example. There is no way to easily cancel a contract. You have to type in a secret subdomain cancel.1and1.com which is explained no where on their site. Then you get messages like "Contract cannot be cancelled as parts of it are in the process of cancellation. To review or revoke your existing cancellation please click here". After clicking that you get " Cancellation Status There are no current cancellations." !!!! TOTAL CONFUSION. Also when using FTP programs I got disconnected frequently. It took hours to do simple things like uploading or editing files. Even if they offer package deals , don't take them , it is not worth it.
Biggest Pro: cheap
Biggest Con: Tech support is often confused and doesn't know the answer or can't explain it clearly.
Difficult to cancel!
Our group moved off of 1and1 to go to a different hosting company that offered a website building system that was more appropriate to our needs. For the most part, when we were with 1and1, they did a decent job.
However, canceling was a NIGHTMARE! To confirm the cancellation, I had to call in and talk with a live person - the process can't be totally completed online. That's where the problems occurred.
I would call in and get transferred to the cancellations department. I'd stay on hold for 20+ minutes listening to music with no idea how many callers are ahead of me. I'd give up and try later in the day, hoping to find a time when they were less busy.
The third time I called, I actually got connected to cancellations - briefly. I could hear their agents talking in the background and I could hear someone breathing, but I got no response to repeating "hello? hello?"
Finally on the fifth time I got through, after 15 minutes. It took another 10 minutes to actually cancel the account.
During this process I tried using their call-back feature. The people who called lacked communication skills - I could barely understand them. Fortunately, the cancellation agent was understandable, but after wasting so much time I was not in the best of moods.
The website and dashboard are not the easiest to follow.
Biggest Pro: Price
Biggest Con: Difficult to cancel
I received cold calls and spam emails immediately
After 3 days, I've gotten cold calls and 'web design companies' spamming in my inbox! I've purchased a few domain names over the past few years. 1and1 has been my recent purchase, and in the beginning, everything went off without a hitch. My order was simple - it was a custom domain name pointing to a wordpress site.
First, it started with the cold call. She offered to sell me a 1 year trial and was touting how active her 'Tech Support in the Philippines' were. She told me how great they were, but they don't have twitter support or live chat support. She was then about to bill me but I had to continue to rephrase that I am not ready to make a decision just yet. Incredibly frustrating!
But then the spam emails came in! These spam emails I'm getting are all written like a how hobbyist would write a craigslist ad. They offer a web designer, shows a link to proof, and always come out of nowhere. They're still trickling in!
In summary, 1and1 works as a product. But I've never seen such spam from buying from the other services I purchase from (BlueHost, GoDaddy, Dreamhost, GoGator.) It's only been a few days and I am very upset. I'm strongly considering cancelling the service and getting my money. No one should pay for a service and have them sell your information away to a third party.
Biggest Pro: Easy to set up
Biggest Con: cold calls, email spam, bad customer support
Expect gross incompetence
I added the ecommerce package to my plan and cancelled it 10 minutes later, after finding out that I could add PayPal buttons for free. They charged me $159.10, a year in advance, that I had to fight to get back. When my band took the money back from the nonresponsive morons, they deleted my entire account. I wrote them and they never even gave me the courtesy of an email back. They cost me my website that I had spent several days building, plus all the business I lost as a result.
Biggest Pro: cheap
Biggest Con: Incompetence, Ignorance, Malice
NO CUSTOMER SUPPORT
No one can offer any help with even the very smallest issue. They put you on hold until you hang up. That is their customer support - to be put on hold until you just give up. PLEASE DO NOT GIVE YOURSELF THIS HEADACHE - look for some other company to host your web page!!!!!!!!!!!!!!!!!!!!!!!!
Biggest Pro: you actually cannot understand their tech support people when they are telling you they cannot help you
Biggest Con: NO ONE CAN HELP AND NO ONE ANSWERS THE PHONE EXCEPT TO PUT YOU ON HOLD
Spanish practices overdose
I've been developing websites since 14 years ago. I've got some bad experiences in the early 2000 (easyCGI) but since several years I've been hosted in a US datacenter, with american support. The euro-dollar rate exchange is still a "pros" for an european customer. Then I used it (automatedVPS.com) but unfortunately this reseller is not available anymore then I migrated to 1and1.es on april'13.
I did not need any support till now because I easily mount a Windows 2008 R2 (no Plesk needed) for ASP, ASP.net and PHP apps.
Since 1 month ago, my server was under attack, my IP pirated and now my servers are down during 5 days!!! The IP is not responding and the RDP is not working anymore... but they arer still invoicing for this "blank time". Unbelieveble!
Support they only say that they are working on it. LoL!!!!! Really it sucks and now I'm affraid i'll loose the most pretty websites I've built these last 3 years.
I'm still trying to save my work and I maybe prepare some legal actions against (99% time up garanteed) for the money I've lost during the Xmas campaign (1 website is cooking recipes related).
Conclusion: Strongly NOT recommended
Biggest Pro: Nothing
Biggest Con: It Sucks
One of the worst experiences in my life! Never use them ever!
1and1 has repeatedly "accidentally" charged me for domain name renewal costs in the past. This time, when two of my domain names were coming due for renewal, I made sure that the auto-renewal feature was turned OFF. Mysteriously, within a week or so before the expiration date, the auto-renew feature was turned back on.
I initiated a support ticket to their Customer Service group and made it clear that the domain names were NOT to be renewed, and that the auto-renewal feature should not "accidentally" happen again. After back and forth discussions, with proof shown (screenshots, prior emails, etc), I was assured that the domain names would not be renewed.
Two days after expiration, one of the domain names was renewed, and an invoice generated, along with a charge to my credit card. I notified 1and1 of the error and gave them 24 hours to resolve it, but they didn't even bother to reply. I have kept copies of all email traffic between the company and I, as well as screenshots of their control panel where I turned off the auto-renewal (multiple times!).
I have filed a complaint with the Better Business Bureau's local office in Washington, DC, and the complaint has been accepted and sent to 1and1. I have also sent copies of my problem to their support group, their sales group and their Press and Public Relations contacts. No answer, and no satisfaction.
I am now in the process of painfully paying to transfer away ALL of my domains (even the ones I don't want to renew) so that 1and1 cannot fraudulently charge me for more renewals that "somehow" just "mysteriously" turned on. Their actions border on criminal; to purposefully charge me for services that I explicitly denied and told them not to renew, is criminal in my book.
A simple google search for "1and1 complaints" will show that 1and1 has done this same bait-and-switch process many times, to many customers. I wish I had done that kind of search before I registered my domain names with them. If I had, I would have run away very fast and very far. Clearly, this is an evil company, with a history of unethical business practices and absolutely no remorse or interest in resolving customer complaints. DO NOT DO BUSINESS WITH 1AND1.COM.
Biggest Con: Fraudulent business practices, bordering on criminal activity
Charge on my credit card without authorization
I called 1and1 and talked to someone about looking at their website templates. I did not want to put in my credit card info. But after talking to a rep and being told that "don't worry, we won't charge anything to you without authorization" I put in my credit card info, looked around on the site -- did not sign up, purchase, build a site, or any in way use their service. They not only charge the credit card that I used, they kept charging on it month after month, says I have a contract. We've asked for a copy of this contract and have not received it and now they've turned us for collection.
Do not use this service and do not give them your credit card info under any circumstances. They are a ripoff!
This site made me put in a website address to be able to post this review but I never used any services from 1and1 -- they have just charged my credit card without authorization.
Biggest Pro: They have good ads to suck you into their service.
Biggest Con: They are a rip off and they lied.
Corrupt Criminal Practices STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!
This company is corrupt and should be sued. They do not allow you to cancel or downgrade your service. Meaning, if you call to do so...you will be on hold forever. They will also continue charging you if you cancel your service or over charge you if you downgrade your service.
I lost years worth of e-mails and business due to their service being down.
Very few of their customer service agents speak clear english.. I believe they are in Asia somewhere.
This company SUCKS.
Biggest Pro: None
Biggest Con: unprofessional and corrupt