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Incompetent Service at 10X Hostings
10X Hosting offered a good deal and I bought into the full service options. Sadly, like so many web hosts, their support has been terrible.
My email server stopped accepting emails about a week prior to Nov 23, 2019. I waited a week to see if it cleared up. I had changed nothing - really, I did nothing.
I sent my support ticket on Nov 23, which is supposed to be replied to in 30 minutes or less for my level of service. It took 10X Hostings over a day to reply.
There reply told me to do things to the wrong website. They did this several twice. Then they had me check some DNS records on Cloudflare. Which I did. What they keep ignoring is I changed nothing and now it is December 23rd, and I still can't receive email.
Plus, now they seem to enjoy putting me on hold and telling me nothing. From my perspective 10XHostings is doing nothing. They really don't seem to care. My primary business email has not worked for nearly a month.
I'm not a server expert, but I am pretty sure this can be fixed by a competent staff rather easily.
Nevertheless, they just refuse to do anything by putting me on never-ending hold without any explanation.
Stay away from this host. While the uptime has been fine for the main website, the support is completely incompetent.
Biggest Pro: high uptime
Biggest Con: Terrible support