Worst support I've ever seen webhostingpad

Buyers beware - the differentiating factor between hosting companies these days is service. Webhostingpad has none.

These guys don't care about your issues. I needed support on deleting old mail that was accumulating on their servers - this is the transcript - note that they refused me support after this...

Brent S. : Welcome to Web Hosting Pad. How may I help you today?
198.54.202.130 : Hi Brent - my users are accumulating mail. How do I create some sort of policy to...
198.54.202.130 : ...delete all email over say 6 months old.
198.54.202.130 : Across all user accounts.
Brent S. : You can delete from webmail or using outlook
198.54.202.130 : But we have about 50 users. I, as administrator, need to force all mail over 6 months to be deleted on the webhosting pad server.
198.54.202.130 : I couldn't create 50 email accounts on my computer - I don't even have their passwords.
198.54.202.130 : I'm also not allowed to view employee emails as it's against our company policy.
Brent S. : Sorry, we do not store any emails on our servers.
Brent S. : You need to do it manually.
198.54.202.130 : I host with you guys - you do store emails on your servers. I have a 20Gb storage allocation for the whole company. I'm not sure why you think you don't store emails? !!!
Brent S. : Please note that, we do not store email on our servers. We only backup site content and databases only.
198.54.202.130 : Then why are you giving me a warning when I log onto cPanel that lmorum has exceeded his mail storage quota of 600MB ?
198.54.202.130 : I'm afraid you don't know what you're talking about here. I use your pop servers to collect mail for our company. This means you are storing our email! The old mail just collects and takes up more space - I want to delete that old mail as I mentioned earlier.
Brent S. : That is email quota, which you need to set from cPanel itself.

*** At this point the support agent closes my chat window and refuses me support - in addition to speaking to the next agent who also refused to support me ***

Biggest Con: Worst customer service

BEWARE of Webhostingpad.com

Please do not give these guys your credit card number. During registrations they ask you sign for TRIAL FREE stuff and then after a month they charged my credit card without my knowledge!!!!!! When asked about it they gave a me a "tough luck" answer. I never approved it and now waiting till my year is up to MOVE OUT!!!! Really disappointed!!!! I would never recommend these guys or even sign-up my clients with them.

Biggest Con: Horrible Provider. No ethics what so ever!!!

FAIL

Went to these folks for a while - that was a big mistake.

Uptime was not 99.99% - it was probably 99% or so, but the site would still go down for a few hours at a time.

The final straw was when of their servers crashed, bringing my site down. It takes them several days to bring it back up, but they've lost all of my data, and don't even have a back-up for my data. No thanks.

Would not recommend

Webhosting pad, 99.9% uptime not true at all

Despite a 99.9% uptime guarantee, their server crashed and all my sites were down for more than a day, they did not even bother to notify me, my customers were calling and saying the website was down!

They have a Better Business Bureau lising, however when checked in details, their participation ahd lapsed. They also let my domain registrations expire without even giving me a notice, thus had another day of downtime. They seem to be a very low-end service provider, I would not recommend at all.

Biggest Con: Server downtime

Website suspensions withouth warning which is bad for business

I've been using webhostingpad for nearly 2 years, Ive had some annoying experiences:

[1] My website was hacked last year and a hacker added a phishing site. Instead of the webhost helping me remove the phishing site and protecting my site, they instead permanently disabled my site where i invested my time and money. Essentially shutting down my online business for that site. Their excuse was instead of helping me and protecting me or offering security tools, they would rather shut me down than get lawsuits. I dont think there are any sites only that are hacker proof, so that was an unfair assessment. For low cost these guys are ok, but as soon as you have money, I would suggest going to a more reputable webhost that will protect you and fight for your rights.

[2] My sites unexpectedly went over their disk server usage, so instead of contacting me first by a phone call or email to upgrade to a higher server, they suspend my entire account. Which is again unprofessional. Same recommendation, good for basic sites, but as soon as your business picks up, I suggest going to a webhost that has courtesy and will work with you before suspending your account which shouldve been the last resort.

Biggest Pro: cheap
Biggest Con: suspends accounts withouth warning. Would rather suspend you if your sites get hacked.

Mailing List Does Not Work

One of the features that attracted me to Webhostingpad was the mailing list feature. This was the first thing I tried to get operational. After several days of exchanging email with their tech support and many test messages, it was clear that I was not going to get a reliable mailing list. I have canceled the account.

The web hosting features seemed fine. As a point of information, they gave me 10GB of space and 10GB of monthly transfers.

broken e-mail

The host is a decent host, but their e-mail and support were terrible.

Sometimes (50%) of the time IMAP server will not respond. I can't e-mail some domain, some domains can't e-mail me. When I asked about it the tech support said my registrar wasn't pointing to me....but that wasn't true, after I pointed it out they "changed some settings" and that just made it even worse. I can't call the number on their home page either.

Good hosting, broken e-mail. Good prices, but a hassle overall.

Biggest Pro: fast
Biggest Con: e-mail and support are broken

WEBHOSTINGPAD.COM IS REALLY BAD NEWS!

I used them for the last year. Their service was OK although I experienced many times when the site ran realy really slowly. I usually took a couple of back and forth exchanges with tech support to clear it up which meant the site was running poorly for several hors at least. Either that or sit on hold for 30 minutes waiting to speak to someone.

SO, here's where it gets REALLY BAD.

I decided after a year of this that I had prepaid for that the company wasn't suiting my needs, so I did not want to renew. When renewal reminder e-mails came in I tried to reply saying I wasn't interested in renewing. They bounced back.

12 DAYS LATER I STARTED RECEIVING COLLECTION CALLS AND A LETTER FORM A COLLECTIONS AGENCY. YES, THIS COMPANY SENT A COLLECTION AGENCY AFTER ME FOR SERVICES THEY HADN'T PROVIDED AND I SAID I DIDN'T WANT.

The billing department rep was rude and unresponsive to any discussion about trying to resolve this in any other way than paying this full years prepaid fee.

My attempts to reach the president of the company to try and discuss this have been blown off.

JUST FYI.

Horrible Service

I chose this provider just because they were cheap, I learned me lesson very quickly about what you get for what you pay. Their control panel is horrible, there customer service is terrible, after I canceled my plan for a 'full refund' I was charged close to $20 for my 'free' domain. After updating my site there were files missing and their upload speed was sooo slow. None of my uploads worked 100%. When I called customer support and the guy was giving me attitude because it had taken him over an hour to solve a simple problem of changing my CNAME

Don't waste your time, money, or effort.

Let me preface this review by presenting my opinion: Web Hosting Pad (webhostingpad.com) has been the worst overall hosting experience I have ever had, and I have had many.

I signed up for one year of service at Web Hosting Pad ("WHP"). I was enticed by the huge space and bandwidth promises. I was naive and I soon found that it was a big mistake. Somehow I didn't think through the fact that hosting companies like WHP don't have the resources to really offer such huge space. They offer such huge space for marketing reasons and if anyone actually took them up on their feature list, they would be in trouble.

I was pissed off two months in - past the 30 day money back guarantee. I got the hint that they are running hundreds of different people's shared accounts on each server after speaking with a tech support agent. The equipment is underfunded, inefficient, and slow. My sites were down at least half the time during one month with no explanation for the downtime. After repeated attempts to fix the issue, I was told there wasn't one. Ha - "99% uptime guarantee." Try 49% uptime guarantee, if you're lucky. I have had many, many webhosts. I can test connections through multiple networks, more than ten PCs, etc. I know when my site is down. I could not upload via FTP because the server was so spotty. At one point, my MySQL latency (lag time) was over 10 seconds. This was ridiculous and unacceptable.

My troubles bring me to my next topic: WHP's support and customer service. I can sum it up with the following: GOD-AWFUL. At first I thought that the many tickets I opened to try to fix issues such as downtime, moving servers, screwed up domain transfers, etc were being responded to by people on the Asian continent, due to lack of proficiency and courteousness in the English language. But, after doing a little looking around, I found that all of WHP's people are based in the United States. This was good. They just weren't successful enough or big enough to hire people in Asia for tech support. But it was also worse: instead of hiring people with English as a second language (which would have been better in this case), they chose to hire idiots. American dimwits who have minimal, if any, technical knowledge, no grammatical concepts in English, and never had a business class on how courtesy and how to treat a customer. They are lazy and it takes days to get anything done, not to mention the fun time you have on the phone listening to hold music for hours while the line is busy.

If WHP is not a company using reseller hosting, then I don't have any advice for whoever is running things there other then fire everyone and start over. I mean it.

-A former Web Hosting Pad customer

Biggest Pro: Nothing
Biggest Con: Everything