| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
Six year customer. Started out great-- recently gone to pot
I started with thse guys in 2002. I can honestly say I really enjoyed my first 5 years with WebHost4Life. Service was fast. Technical support was top notch and the prices were really reasonable. Every September I would renew without even looking around for an alternative. I suppose like so many companies these days they were trying to squeeze the profit out of every penny because in the last year things have been slipping pretty badly. Even support tickets marked "URGENY" were taking hours to get a response on. Then after the initial response you could go for days asking them if they were going to resolve the issue. The techs used to be wizards and were always helpful, efficient and polite. Now I'm "guessing" they are under the gun to crank out the responses ASAP and move on-- or something else is wrong. I don't know. The answers lately are not on target. They are brief and the problems are handed around like an old sack of potatos. The new guy doesn't read what the previous tech had been working on.
Anyway, After waiting days for this last ticket to be resolved (all the while my site was unreachable and corrupt) I said enough is enough and went 'shopping'. Wow! I needed to look around more. Unless the service is bad I really am not a total price freak so I stay where I am. Several of the virtually hundreds of hosts have many more features-- a great control pane called CPANEL that makes everything easier for noices and pros alike, unlimited email accounts at now additional cost and that cost is less.
I will leave it at that. All these hosts have the big 30 day money back deal going on. The problem is in 30 days you experience virtually nothing and then are locked in to the contract.. I was so fed up and frustrated over the last few months I said screw it and started with another provider and will just let my WebHost4Life contract expire in six months. So I'm saying nothing about my new provider for at least one year-- if I stay that long.
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