unreliable servers and pathetic customer service

1) The server on which my site is hosted has crashed daily for at least three weeks. I was told by customer service that they plan to replace the server but they do not know when.
2) When I requested to be moved to another server, my old account and domains were deleted and not transferred to the new server.
3) I cannot access my account on the new server to re-upload my site. No account credentials were provided. It is 48 hours later and I can get no answers from customer service.
4) Customer service takes many hours to respond to messages. There is no phone number to call for expedited service.

Biggest Con: Customer service takes many hours to respond to messages. There is no phone number to call for expedited service.

Web 10 are a scam company. Avoid.

I signed up to their shared hosting basic package that states you can host upto 10 domains. What they don't tell you is that you have to purchase all the domains from them. And if you don't you can't host them.

They have no telephone number and noone responds from customr services. The terms of their cooling off period are:

As domain registration and web hosting are services that are specially adapted to the customer, there is no 'cooling-off' period, unless web10 has received a request for annulment at the latest 14 days after ordering and before web10 has begun setting up the domain or web hosting account.

As they set up the account immediately they won't give you a refund. I already have the 10 domains and now I'm stuck with 2 years hosting I can't use.

I have been stung yet again by a hosting company. This is a very dodgy industry. The best hosts I have found so far are 5quidhosts. They are fai, open and honest.

Biggest Con: Dishonest

WEB 10 MIGHT BE CHEAP BUT IT COULD NEVER BE CHEAP ENOUGH !!!!!!!!

I have quite a few sites hosted by them but not for much longer.The worst thing is their basically non existent support which ignores the problems and supplies short incomprehensible answers.Sometimes they do not reply in any meaninfull fashion..which is the case right now : I have 8 sites down and they just do not reply and do not explain why. As I said..cheap..but theycould just never ever be cheap enough.........I,m on my way out..pronto !!

Biggest Pro: cheap
Biggest Con: support is a catastrophe !!