they got greedy!!!

was a very good host, until they merged and got greedy. tech support went down. i have been fighting them for several months about a domain i do not own, which they have been charging me for for several months. no one will take the responsibility of fixing the problem. Also, the price went up $10 per month without my knowledge.

Biggest Con: out of control

Review for Web.com/Interland/Burlee

I really don't know where to begin with this company. First of all the name of their company changes so frequently, first they were Burlee back in 2002 (when I signed up with them), then they've changed to Interland, and now Web.com

I would have problems with uptime, I would get calls from customers saying the website is down often. Their customer service is complicated to get through, you have to keep pressing buttons to get to the correct department.

I never really had time to look around for another webhost as I should have, didn't really think about trying to do some research beforehand. Don't understand the reason that I didn't do that, especially since this was an ecommerce website. Suppose it's since I was still new to all this. The reason I signed up with them was since they offer "unlimited web hosting", which was something I did not need at all. That probably explains the reasons for the downtime and what-not, I was paying rock-bottom prices for "unlimited web hosting". That could've been a reason I was getting poor service.

I still have a domain registered through them that I'm not using, but I'm going to transfer that to my current hosting before it expires next month.

I finally cancelled all my services with them when they decided to charge me $600 out of nowhere for a shopping cart license. I was completely shocked, what if I didn't have that much money in my bank account at the time and I would be hit with all kinds of overdraft fees and I have automatic billing setup for my bills. It would've been a huge mess. The worst was when I called their support to find out what was going on, they tried to argue with me and tell me that I did infact purchase this license. I immediately asked to speak to the manager. They said that they would give me a refund. I don't understand how they were trying to tell me that I purchased something that I did not. I was working a job and put all my online projects to the side for several months. I didn't need that licenese anyway since my shopping cart was setup to accept payments through PayPal.

Anyway, I was finally able to get a refund from them, had to keep calling them to find out when I was going to receive the refund.

Although I immediately cancelled all my services with them so the same thing wouldn't happen in the future.

Web.com

It's been a couple of years, so thing might be different for them now, but when I was using Web.com to host my small little network of websites - it was terrible. The problem is I didn't realize how terrible until much later after moving to a web host with decent customer service.

Grant it this was my first experience with web hosting so I had a number of questions, but rather than answering any of them, they referred me to a broken down worthless F.A.Q. which they finally just did away with once they realized the doc was worthless.

No one would take the time to tell me anything about how to interface with my co-hosting platform or anything - sadly I ended up finding most of my help at the community forum of another web hosting company (www.asmallorange.com) - who, believe it or not actually helped me, even though they new my site was hosted elsewhere.

I've been with my curent host (www.asmallorange.com) for nearly 4 years now, increasing my account with them over time. I've grown my stable of websites from 5 to over 40, expanded my bandwidth usage by a LOT and constantly refer people to my new host.

One $9 month customer became worth a WHOLE lot more when they lost me to a competitor who had a clue about customer service. Unless things have REALLY changed over there - I would avoid them like the plague - unless you happen to run across one of my sites running a web.com affiliate banner that is ;)

Biggest Pro: They WERE cheap
Biggest Con: Customer service...? Whats that?