Voda Host Customers BEWARE!!!!!!!!

I noticed Aug. 30 that someone was sending Spam through my website email.
TICKET 1 OPENED: I contacted customer support who told me to change my passwords. I did and then couldn't access any of my own email but the spam kept sending. I contacted customer support again.
They asked for my email address and password to check it. I replied they reset my cpanel and email passwords and then I couldn't access either one and closed the ticket on Sept. 1.
On Sept. 1 I opened a new ticket still couldn't access cpanel or email and spammer was still sending spam. Customer support told me to change passwords which I couldn't even get to to change. Told me scan my website with some link which I don't know how to do. I left a message no reply ticket closed.
TICKET 2 OPENED: Sept. 1 Unable to access my site because of a "brute force attack". Asked customer service to CALL ME!
Sept. 2 New ticket opened will call this TICKET 4.
Sept. 5 Asked customer service to CALL ME!
Sept. 6 Nothing resolved no access to email or website. 4:46am asked customer service to CALL ME!& No call! Finally able to access email and cpanel 2:46pm.
3:45pm sent customer service a bounced email from the spammer.
Moved to a server technician
Sept. 7 Message from Google saying my site hosts malicious software and has been blocked.
Sept. 8 Message from customer service saying they are "...giving prompt attention to this concern and will inform you for any further updates in this concern."
Sept. 8 Can't access emails or cpanel again. Notified customer service. In two weeks have only been able to access email and website 1 day total.
Sep. 9 Receive message saying customer service is able to access my account. So why haven't they done anything to remove the malicious software I didn't add? Worried sick, can't sleep ask customer service to CALL ME at 3am in the morning.
12 hours later no change ask customer service to CALL ME!
Sep. 10 3am Sick with worry, no change to site, no replies, have to drive many hours when haven't slept for days. Ask customer service to CALL MY CELL PHONE!
2 hours later customer service replies telling me to remove Java script I didn't add, don't know how to read, don't know how to access.
Sept. 11 I reply I don't know how to write javascript, don't know how to read it, don't know how to access it.
Sept. 12 Customer service runs a virus scan and reports back there is no virus on my site told to reload website from backup.
Sept. 13 Unable to find recent backup file asked to have Voda Host reload site from before trouble started.
Sept. 14 Unable to access email or cpanel, sohoadmin not working correctly. Leave a message with customer service.
TICKET 3 OPENED: Sept. 16 I wondered why I was getting no replies and found that my ticket had been closed but never resolved. My website, and email has been down for weeks. With a big red ugly sign warning people that I hosted malware. I couldn't access my cpanel to find the code and remove it and couldn't get any help or replies from customer service. On Sept. 16 they replied and moved my problem to "billing?"... Sept. 16 Received message “Please make sure that the server name entered in the mail client settings should be your domain name.” What does that mean? Today I find a virus embedded in a link on one of my pages. Can't do anything to change it
On Sept. 17 they finally got me access to my control panel but I was unable to remove the malware alone. Ticket closed.
Sept. 17 Ask customer service to CALL ME! Find virus embedded in link to my blog.
Sept. 19 Laura from customer service tells me to remove the recently added javascript which I've already told her I don't know how to read, write or access. How can I remove something I don't understand?
Sept. 20 Ask customer service to CALL ME!
Sept. 20 Laura replies telling me to do things I don't know how to do but not telling me how to do them.
My account is suspended. No access to anything. I contact customer service.
Sept. 21 I contact customer service. Why is my account suspended? What can I do?
Sept. 22 Get a message saying my account is suspended for sending SPAM!!!!!!!!!
No reply from customer service, no refunded money, no chance to move my site to a new host! OVER 12,000 HOURS OF WORK LOST! Voda Host doesn't do anything to help!!!!!!

Biggest Pro: Getting Away from Them
Biggest Con: Customer Service Sucks!!!!!!

Not Customer Support; Customer Frustration - Leaving!

The Vodahost service has been just fine, up to now. This morning I find all our emails aren't working, and no web sites up; the account has been suspended. Code = CPU. What does that mean to you? it means nothing to me!

Call Vodahost and referred to a web site. Log the support ticket ... and wait ... and wait ... and wait ... and wait! Not sustainable for any business to be treated like this. There is nobody there to answer a phone.

Take the lesson; avoid the lesson if you can; and move on.

Before you sign up with another ISP, check that they have a human at the end of the support phone, and that they're going to send you a warning before suspending your account and taking all your emails and pages down!

Biggest Pro: Nothing special compared to anyone else
Biggest Con: Customer Support

Terrible Customer Service

" For three months I have tried to transfer my domain elsewhere. I have filled their paperwork numerous times(which other hosts don't require), sent in tickets and emails spending hours working on this and they always say that they haven't received anything from me even though I have communications from specific people!!! I have pleaded for a conversation with a real person - a supervisor. I have tried to call. That is an impossibility. Still, after all this time and trouble, I don't have my domain at my new site (for which I have been paying dearly). Don't use Voda host if you think you might ever want to leave them (or for any other reason posted here.)

SCAM - WORST HOSTING EVER - DANGER FOR BUSINESS

Fist they say you can use any domain numbers but you won't be able to separate the first domain from the rest (user accessing the first domain will have access to all other domains you host with them). The speed is not as advertised, my site would start loading after few seconds. After 3 weeks of hosting they change server and IP and DNS server IP. Creating a mess. They changed DNS records as they think it should without ask me. My registrar had the old IP of their DNS. I called them but they do advertising on the phone on my money. The support ticket page wouldn't load (at least for my account). I wrote emails but all emails keeps coming back with an error from their php automated system. They send me some emails asking me to change my A record. How to do it when I couldn't even log to my account. I'm still waiting for paypal refund.

Biggest Pro: Unlimited domains (but they ask me if I am reseller when I added other 2 domains)
Biggest Con: Reliability. Seriosity. They play with your settings when they like. Changed DNS records without consent

Vodahost is a joke

We renewed our account for via the 3-year plan. ONE YEAR later we receive an invoice for another renewal. We sent copy of cashed check. They suspended our account and web site the SAME DAY. Calls, e-mails and submitted support tickets are not responded to. It has been THREE DAYS. We tried to send another support request and now their site is DOWN. Very suspicious....

Would not recommend...

Vodahost is a joke

First off, I’ve been a vodahost client for six years and usually have some kind of problem, usually with email or publishing once every month. At the time of this writing they have decided to “upgrade” the server and I’ve been unable to modify my site for three days now. I’ve sent countless emails by way of their contact page and the last response from them was 36 hours ago and it was useless. I get confilcting advice from different tech helpers and they don’t respond !!! They didn’t warn me about upgrading to a “better & faster server” and I was in the middle of re-doing my site. Now I’m looking for another host provider. As mentioned, I’ve been a loyal client for six years even with the constant problems and would have left sooner if it was that easy. If you build your site using their software, “BlueVoda” and you sign up with another host you have to completely re-do you site from scratch….I’m very frustrated with them and even after just paying another year a few months ago I’m going to leave them in the dust as soon as I can get my site re-done and find another host…..their tech help is really crap. Everytime I have an email problem their first reply is always with a link to instructions on how to set up email accounts…..Do Not Use This company….

I forgot to mention above, all the ‘good reviews’ at http://www.webhost4lifereview.com/vodahost-coupon-code/comment-page-1/#comment-25607 are non-existent sites. go ahead and try to open any of them, they’re fake, everyone of them. Vodahost can’t get “real, honest reviews” that are positive.
I wish I had done more research about them before. As I write, I tried to log on to their forum and can’t so it seems they’re having some major problems right now (monday 16 May 2011)

VodaHost STINKS and is a liability to your online business!

I cancelled my VodaHost last week. Here is the letter that I sent to their extremely pathetic "customer service" department.

"I am formally requesting that you refund the amount of the $71.55 that was paid on March 10th via Paypal for a year of vodahost for xxxxxxxxxx.com

I have been having issues with your billing department since I started out using Vodahost several years ago. I was constantly getting nonpayment emails, and constantly having to contact your offices to remind you that I did pay. I don't know why your billing department continued to make these errors, but it was very annoying.

In March, I continued to get your nonpayment emails, so I decided to sign up for an entire year and pay all at once. Several weeks later, I received an email AGAIN from your billing department saying I didn't pay. A few days later my website was shut down on a Friday night (so yes, I couldn't get assistance until Monday morning). Unfortunately, this was a big weekend for my business. I had run a PAID Facebook ad, sent out a mass email on Thursday to 1600 clients, and been featured in my local newspaper. So thanks to your billing department, I had no web presence on a big weekend, and I missed out on web sales, and that is how I pay my bills.

My website was turned back on with ABSOLUTELY NO EXPLANATION as to why it was turned off. I realized that Vodahost had become one of my business's biggest liabilities. Your customer service department didn't seem to care at all. I am hoping this message will reach someone that will do the right thing and refund my money.... At least for May until the end of the yearly billing cycle (even though YOUR ERRORS cost me way more that $71.55). A refund would enable me to cut ties with your company peacefully and deter me from leaving negative reviews of my blogs, social networking sites etc of my experience with Vodahost.

I have called 302-283-3777 many times and have never been able to speak with a live person.

I tried to submit a support ticket, but your website went down in the middle of my email, so I had to start all over again. Not the first time you guys have wasted my time (and Soholoaunch is painstakingly slow, but I was unresolved w/ this support ticket as well).

Please cancel my account effective today. I have signed up with 3dcart and have found a hosting provider with excellent support and LIVE customer service. My paypal email is xxxxxx@xxxxxxxxxxx.com"

They replied with a really lame cut & pasted response. These people do not care. If you are going to seriously build an e commerce website, BEWARE OF VODAHOST!

Biggest Pro: it's really inexpensive
Biggest Con: they shut you down for no reason

account suspended

im just about to give up on vodahost i have put several support tickets in to rectify my problem but i am getting nowhere
they suspended my account because of non payment but they sent the invoice to my old email address so i never received it.
on my vodahost acount page under my details it clearly states my new email address all i want vodahost to do is send me the invoice to the current email address but it seems they cant get their heads around that request as i am still waiting for an invoice.
they keep telling me to log on using my old email but as i have told them on many occassions i cannot access the old email it doesnt exist
how hard can this possibly be

Biggest Pro: blue voda is brilliant
Biggest Con: vodahost support in unsupportive

Extremely Concerned!!!!!

I am not knowledgeable about website design and hosting. That is why I decided to use VodaHost. I used a template through Template help and that part was not too bad. However, I found out I was hacked by the RSA Anti-Fraud Command Center. I immediately notified VodaHost and they practically said it was all my fault. It is through another Host Provider that said that any host provider should have anti-virus protection part of their plan. (this provider using a third party company that specializes in protection) Needless to say VodaHost said that I need to do a complete system reset and that I would lose all changes from the time my files were uploaded to the server. This would mean months of work and a lot of money for me to fix. I am trying to gain access to my site and will not give me my credentials so I can get this third party company to repair all files and get rid of any corrupt files. I don't know what to do, they are basically holding my site hostage. I have asked numerous times to have someone call me but they ignore my request. If anyone has any ideas of what I could do, please email me. I am extremely concerned. They are also sitting with my credit card information and I now don't feel comfortable with that also compromised. I wish I had gone on this review site prior to getting into all of this. Please could someone help me?

Biggest Pro: There are no Pro's to using this company
Biggest Con: There are too many to mention on one line. You need to read the entire review.

Website GONE and 24/7 support is a fabrication

My site, hosted through VodaHost, went down late afternoon on Friday, January 7th. I immediately sent a support ticket to their "24/7 help desk". After hearing nothing in return, I looked through their forums to see if anyone else was experiencing any problems - they were. However, almost as soon as the concern/complaint was logged into the forums, it was deleted. Any mention of an issue or anything negative in regards to BlueVoda or VodaHost vanished, just as my and many others' sites did.

The next morning when I checked my email, I had received a response to my support ticket at 2:00am. It said, in full, "Please try now." I did and my site was still down. As I was getting nothing from the "24/7 help desk" and you cannot call to speak with anyone from the company, I continued to check their forums throughout the day. There was an update from the company that the server that my site was on had been hacked. Again, it was in a forum, not a direct communication with me. Other people commented that their sites were down and were met with a snotty response that they aren't mind readers, etc. (I don't know, check your support tickets and I bet you'll know who they are.) Within minutes, however, those customer concerns were deleted.

As my site was still down and I still had received no word from VodaHost and it had now been over 24-hours, you can imagine that I was a bit upset and frustrated. Yet another member of the forum (and VodaHost user) questioned why their comments and questions had been deleted, it was almost immediately deleted as well. They apparently have time to scroll through the forums and delete any mention of the MAJOR problems they are having or questions from their customers, yet they can't find time to actually communicate to them about why the service that we pay for is just gone.

I disregarded all the negative reviews I had read about them because the BlueVoda website builder is excellent. Well, I guess after spending months working on a website in BlueVoda and only to find out when it was ready to go online that you MUST host through them is really what made the decision. Not worth it. They've cost me money, time, customers, readers and are damaging the image I've worked diligently to create. And, yeah, my site's still down. Beware.