the sold my Domain

I have had my Domain for the last 10years and because you have to have like 3 different accounts to pay for all your Stuff one bore domain name , one for hosting Name and They say they will send you an email when it is time to renew no such luck now my Biz is down and I am losing money every day because i have lot all the money I had put in to my Domain name and advertising now i'm in a fight to see if I can buy back my Domain from someone that picked it up they are costing me so much money because they really don't care about there Clients just as long as they get paid don't think they will go the extra mile to help you out. I will be leaving as soon as I can

Biggest Pro: Dropping then and Going to a real Company
Biggest Con: They SUCK at customer service

So glad to not be using Total Choice Hosting anymore.

I'm so glad to be done with Total Choice Hosting. Their tech. support was so bad! Not very easy to access, and once I did, they were generally arrogant and often not very helpful.
Using HostGator now - very pleased.

Biggest Con: tech. support

Aweful aweful AWEFUL!!!!!

I used TCH for about 8 years, they used to be a good company and then last year started having lots of downtime, plus their customer service started to sink like a rock. Apparently staffing was cut and trying to get ahold of anyone when you had issues was impossible. I had probably the worst experience with them that I have ever had with any company. Personal letters/emails and phone calls to the owner were never returned. Apparently they didn't care about the 50 plus accounts I had with them plus all the people I had recommended use them after many years.

Biggest Con: their customer service is the worst I've ever seen

BY FAR the BEST hosting company out there

I have bounced from host to host for many years, until 5 years ago when I found TCH. I have since been with TCH and will remain a customer for life. These guys are simply the best. I can't believe there would be ANY negative reviews about these guys when they obviously go above and beyond all the time to please every customer.

Just remember this when reading reviews about TCH. 99.99% of the time when there is a "problem with a host", it is a USER error and has NOTHING to do w/ the host.

I would highly recommend using these guys, as they are by far the best host I have ever worked with.

Biggest Pro: Customer support via chat, AIM, phone, e-mail, and ticketing system.
Biggest Con: I have never had a problem with TCH

Over all good service

I have been with TCH since 2002 and have had odd issues over the years, nothing too major compare with the hell that featureprice.com gave me and it's customers, when I was with them for 4 months.

I had to bail out and dicoverered TCH then, and am still there after 7 years! Their tech support gets to the root of an issue and resolves it.

As mentioned by another post-er. I have had some FTP issues too , but very minor. I would be on and it would drop connection. I would just have to reconnect. When are computers perfect, anyway...

Over all, TCH is a good place to settle down with. They have good tech support. Rarely do I need there help. It's usually only because I want them to do something out of the ordinary and not due to a server problem. It's good when you don't need to use their Techies. It means they are on top of their service and care about their customers and not just to rake in profits.

TCH provides a lot for the dollar value of their smaller packages they provide.

I would recommend anyone to select TCH. Like I said, no one is perfect, but TCH is worth the time to be a part of. They are there for you.

Biggest Pro: Tech support within minutes by email.
Biggest Con: minor FTP issues, but not worth worrying about.

It's like The Dog Whisperer.

If you look at that TV show you will notice that in reality the problem nearly always lies with the dog owner and not with the dog. Likewise...nearly all problems that people have with their host (all hosts) are caused by their own mistakes and misunderstandings about what is going on. Then if there is any delay in successful resolution or any miscommunication between the service person and the customer...the customer perceives it as bad service.

I have been with TCH for years and have only good things to say about them. BUT...I am the type of person who searches the "family forums" for an answer to my problem before I post a service request. This serves both to maybe find me my answer (very rarely does anyone actually have a "new/original" problem) and to educate me as to the correct terms to use in my service request. If I cannot accurately describe what I need then how can they accurately give it to me?

Of course these statements would apply to any host.

90% of complaints come from 10% of the customers. Typically the newest 10%.

Do yourself a favor and use the web to help yourself. In the end you will save time and be a part of the solution instead of a part of the problem.

Good luck.
MP

Good customer service and a great forum for help

I've been with Totalchoice Hosting for over 5 years, and overall I'm happy. They are very affordable and even if they might not be as competitive as other hosting providers, speaking in term of web space/bandwidth, they have a great customer support and what they call a family forum, they provide live help and in the event of any problem somebody is ready to help you. So far no significant downtime in the service, just some hardware upgrades once in a while but nothing to shut you down for more than a few minutes, and it's always good to know that your server is under control and up to date. My only criticism is about some FTP issues I had in the past few months, dropped connection, time outs and problems reconnecting, all issues that end up being solved in chat with their tech support guys. Again, I’m quite happy with them.

Biggest Pro: Good customer care
Biggest Con: FTP connection issues