Appalling Customer Service

We selected Thinkhost as our host for two reasons: I had used them previously for a simple website and they had been relatively hassle-free and they are wind and solar powered. The new site was a very basic WordPress site.

When we first launched the site in May of 2008, there were frequent outages where the site was completely unavailable. As an apology, Thinkhost offered to credit us for 3 free months.

In May of this year, we received a bill for the next quarter (we had paid for 2 years). I wrote them and explained that our 2 years should not be up until August b/c of the 3 free months. I still had all of the original emails and ticket IDs. After a few emails were ignored we at last were assured that our problem was being referred to a "senior support engineer". We never heard anything more.

We received another bill in June and again I explained the entire issue and in addition I told them to cancel our account. Again we were told that we were being referred to a senior support engineer and our issue would be addressed promptly. Again nothing happened.

I would phone them but there is NO phone number contact that I can find. A very bad sign for any "business."

Today I received another bill for web hosting even though we have written at least three times to cancel the service. As Thinkhost has continually failed to correct their mistake, I am now in the process of filing a complaint with the Massachusetts Office of Consumer Affairs and Business Regulation