Not happy at the moment!

My VPS have been down for about 10 hours now, since 2 harddrives in their raid stopped working. They're working on it, but can't give me any estimate. When they refuse to give you an estimate, you know that it will be down for a long time. Their live chat support is outsourced to India or whatever so the answers you get from them is a joke. They refer you to some forum post for more info, but they never update the post.

For all I know my sites can be down for 24 hours or more, making me lose money and Google ranking.

Biggest Pro: Price
Biggest Con: Downtime

Very bad hosting service !

If you are considering hosting your site on ThePrimeHost, I suggest that you take your business elsewhere.

In the past year, I experienced the lowest server availability possible, with database failures up to a few times a day. Although they fixed it every time I submitted a ticket, the failures did not end. Every time I asked to speak to a senior representative, they refused and the problems persisted.

Find yourself another host!

Biggest Con: Low server availability

Reliable Hosting and Outstanding Customer Support

I have been a Prime Host reseller for just under three years and I have no intention of leaving anytime soon. I have consistently received a level of service I have not found in all my years of webhosting and as a reseller. There have been only a few times that I have felt frustrated and/or unhappy about a problem, but the Prime Host has always been courteous and helpful in spite of any "snarkiness" on my part. (Courteous enough to make me feel guilty and apologize!)

My own response to the person who gave such a negative review is that you don't seem to have given them much of a chance! My review is being written during a major server migration that hasn't been without problems. However, those problems have been acknowledged promptly and corrected in a remarkably short period of time.

My clients tend to require much handholding (which is why they choose me) and it's gratifying to know that I can depend on the Prime Host to help me provide such a high level of service. I would wholeheartedly recommend the Prime Host for any level of hosting from a single site up to enterprise level reselling.

Biggest Pro: Prompt, courteous customer service that is the best I've encountered.

Nothing but Great Service!

I have been with this company for over 5 years now and I am totally happy with the service. Compared to my past experience with 2 other hosting companies, The Prime Host should be rated a 20. I find it hard to believe that someone wrote a bad review when set up was simple and straight forward.

Keep up the good work !!

Scott

Biggest Pro: Customer service is wonderful.
Biggest Con: I didn't find this company sooner.

The prime host good?

well..... i signed u today, got my order accepted today !!!!
Thats all the good bits

Servers wont work, there system blocked my ip twice, my cpanel and whm login details are not right
nothing is working
even custom name servers dont work!

Praises for the Prime Host

I am very please with my decision to move my sites to The Prime Host. The hosting is great, but what is really important to me and my customers is their exceptional customer service. Anytime I have a problem, they are "Johnny on the Spot." I might add that any problem I have had, has been a lack of hosting knowledge on my part. They have been patient and a great resource. I highly recommend them as a hosting provider.

Biggest Pro: Customer service, knowledgeable resource, hosting
Biggest Con: I wonder if they make any money for as much time as I spend using up their technical support staff?

Outstanding Service, Support and Value!

I've hosted with The Primehost in years past, and after a long hiatus (during which I tried several other hosts), I came back to realize they have always been the best all around.

The attention-to-detail, and dedication to their customers is beyond reproach, and far better than you will find with any other host. The VALUE is excellent, whether it be for single site or Reseller basis.

Sometimes you sacrafice reliability or quality when the prices are so low, but this has never been the case with The Primehost. That is why the value is so high. I recommend The Primehost VERY highly.

Biggest Pro: Value, Competitive Pricing, Package Offerings, Reliability and Service
Biggest Con: None that I have found

4 Years & Going Strong

I just started my 4th year with The Prime Host. As far as having problems, I can't recall a single one. Support is top of the line. Many have come and gone, then come back...But for me, I'll just stay where things are good! Give them a try, you won't regret it! Tell them Jeremy sent you! just kidding!

Biggest Pro: The Service, The Price, The Ease
Biggest Con: It's been 4 years and I still don't have a Con.

The Prime Host

I started using The Prime Host nearly a year ago, and I've been using their Inferno 1 reseller plan. 40 gb space, 350 gb bw, $20/mo. A great deal, as long as the service holds up, and it certainly does. In almost a year I've only seen the site down once, for less than an hour for repairs. Occasionally I experience slow speeds, but not for long or often.

When I needed PHP updated in order to use some scripts necessary for the operation of my web site, they installed it the next day and everything worked fine. When I contact support, 9 times out of 10 they reply within the hour.

Their billing department is helpful as well. I had a mix up with billing where I payed a bill late, and so they were sending me an invoice right after each payment. When I talked to billing they were very helpful, and said that they would set up my subscription again, and that the deviation wasn't important, as long as I kept up with the monthly payments.

Overall their service is great at a great price

Fabulous host

The Prime Host has been fabulous with me. They are very gentle and dedicated to their customers. Tickets are generally responded between 20 minuts to 2-3 hours, in any hour of the day! I feel confident this is the best place to be hosted for shared and reseller plan.

The price are very good and they give a lot of extras wich is very interesting when you are reselling. I have to agree that now i have found a hosting company that fit my need and i will stick to them!

Biggest Pro: Dedicated support to their customers