Response by Superb, who is a staff member of SuperbHosting:

Hello Andrew, Thank you for taking the time to speak with me two days ago. As I mentioned on the phone, we certainly inform our clients that there is a 30-day cancellation policy before they sign up. We know that every client we have has unique requirements and circumstances. Thus, we look at each situation differently based on the unique circumstances. Based on each client’s situation, we most of the time wave the 30-day cancellation policy as a courtesy if it is merited. In your case, you submitted a ticket requesting to cancel your account on February 22, 2010. It takes up to 24 hours to process the cancellation and we ensured you were aware of this. While your request was being taken care of by our billing department, you wrote this review about us. On February 23, 2010, we informed you that we credit your account and would take 5 business days for the transaction to be posted on your account. Please see the following confirmation as the proof: VTHF4EE49FAA 57.76 Feb 23 10 11:30 Our goal is always to keep our valued customers, Ahead of the Rest and 100% satisfied with our products and services. We regret that you were dissatisfied with your experience with us, and trust that despite your comments here that you were in the end satisfied with the resolution we provided We truly hope that you will reevaluate our services. We welcome you to join back to Superb Internet and experience the quality of our services we have. We do have new products and promotions that you might be interested in. Thank you for your business while you were with us and we appreciate your understanding. Best Regards, Superb Customer Care Department Superb Internet Corp. – www.superb.net Web Hosting “Ahead of the Rest.”®, since 1996! Posted on March 26th, 2010 at 14:15 EST, Last Edited on March 26th, 2010 at 15:41 EST