Terrible company

Bad customer service. I have had so many problems with this company, their templates, etc... And now my website is down once again. I just haven't taken the time to switch my site to another company but this is my last year.. do yourself a favor and don't sign up with them to begin with!

SHUT DOWN CHILDREN'S CHARITY WEBSITE

Because there was another website on the same account that was a lampoon site on pets. No warning. Just down. Tech support is horrible. It's like talking to a wall. Problems are always someone else's fault. When they brought the account back up, our mail kept timing out. Our fault, of course, not theirs. A few weeks ago, we got an email to lower our billing, so we switched to a new plan. Not only did our site wind up being down for a week, but they "accidentally" overbilled us double and it took two weeks to get the money back.

Biggest Pro: price and unlimited space
Biggest Con: bad tech support, frequent down time, website content censorship

So Far So Good with Startlogic

Hi,

Because I have dealt with several providers for hosting, I feel I can make a fair assesment of Startlogic. I have been with them now for about 3 or 4 years, and I have 24 domains with them.

What I dislike about Startlogic: Tech support is probably one of their weakest areas. If you don't know how to look things up for yourself and if you don't know how systems run, find another provider. They can help with simple issues, but keep in mind that this tech support is truly running through the book when trying to help you. Pages load slightly slower than on other servers I have experienced, but not enough that I have had any user comments regarding this.

What I like about Startlogic: Price and ease of use are the two things I'm thankful for with Startlogic. Usually within 10 minutes I can register and set up a new website and have it available to the public. Of course if there is content to be done, this takes longer. I like their generous affiliate program, although it is not my primary reason for using them. I was with Startlogic during the transition and experienced no issues, but most of the sites are static, so I don't know if the issues have been with databases or not (from other reviews I see here I can't tell). Email has always been relieable for me and my customers, this is a big deal for me, since one of my customers is a police department, and their last provider kept bouncing legitimate emails. I've never experienced anything like that with Startlogic.

I just recently transferred one of my .gov accounts over to Startlogic, that is how confident I am in their server up time and their email servers.

Hope the review helps.

Biggest Pro: Price and Ease of use
Biggest Con: You pretty much need to be your own tech support

Time to Move Hosting

Started using them 4-5 years ago. Had basic website (and still do) and email needs. As our business has grown we needed to be able to send/receive larger email attachments. The only alternative with the twits was to go a VPS. NOTHNG BUT TROUBLE EVER SINCE THEN. Tech Support has gotten TERRIBLE over the last 2 years. They are litte to no help. There system changeover has things ALL MESSED UP. They tell me to log into their Support Ticket area for updates on my issues, BUT THERE IS NO WAY FOR ME TO LOGIN TO THE SUPPORT TICKET AREA. They have told me that they migrated me to the new system, but I can't get to support tickets on the new system, on tickets I can get to is on the old system.

I havea ticket in there right now that I can't get to, they told me they sent me an email with new password.....only I never got an email from them, and they didn't provide enough info on the ticket in the old system.

Our website has, in the past been blacklisted, I think because of others that they are or have hosted. I've been left floundering by these guys more than once in the past and I'm just tired of having to fight to get them to help.

Time for us to make a change.

Biggest Pro: NONE
Biggest Con: They have a "NEW" system.

Email "Sent" box and email attachment problems

The email "Sent" box does not contain all the email I sent. So, I can not depend on it to tell me to whom and what I sent out before. Another problem is most of the emails attachments are not attached in my first email. So, I had to send the attachment multiple times in order to have the recipients receive the attachment. It looks like an idiot if you have to send them multiple times because the first couple of email said there are attachments and the recipients did not see them in the email. If any one has experienced the same problem or know what the root causes are, please let me know. The problems have been reported to StartLogic for a couple of months. Their tech support people are helpless and keep saying there are no problems, their system is stable and changing the status of the tickets into "resolved".

Biggest Pro: Problems

Bad Tech Support, Hacked System

Tech support is supposed to think that you are stupid. But instead, Tech support is stupid. Tech support is nothing more than a non-computer using call center in India. And when you ask to speak to someone higher up, they tell you that it is not possible.

They have suspended my account numerous times because of hackers into their main system and then they blame me. Bad bad service!

They really suck!!

They suspended my account without any prior warning because I had hacking related information on my site. The customer service was the worst!! I would be on hold for up to an hour about issues and most of the time the response was that they cant respond to "that" issue I have to call microsoft. They are terrible terrible terrible!!!!!!!!!!!!

Biggest Con: worst customer service response time

started good, then dropped to bottom

Startlogic was very competitive in pricing and quality, before they decided to upgrade to a new system. Unfortunately, the upgrade was a mess and the service went along. I have few accounts with them and looking for an alternate web host. The short description I can give for Startlogic is Brittney Spears.

Biggest Pro: Price
Biggest Con: Service

RUN FROM STARTLOGIC

I paid for a year and my plan expires in august. I am running from this company as fast as I can. There customer service doesn't really answer no questions all they do is give you the run around and where to go research it yourself. The billing department automatically pays their fees even after you tell them that you don't want it. For instance I changed my domain name I told them NOT to renew the old one they did it anyway. There design choices are bad. Nothing outstanding. Don't do business with their company it is a MISTAKE.

Biggest Pro: uptime
Biggest Con: Tech support, customer service, billing and everything else.

Loose mail (when you can get to them)

Their systems are supposedly "in transition to a new platform" for well over six months. As a result, email is down 1 or 2 days out of 7, sites are inaccessible, and be ready to spend 45 mins on the phone to wait for customer service.

This to add to the notoriously bogus web-based email system which looses messages, mixes up boxes, and the like.

Then of course there are more insidious problems, such as entering passwords over non-secure http pages, and a tech support that closes tickets without addressing the questions.

Biggest Con: Unreliable