| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
Site5 - Awesome webhosting
I was let down dramatically by my last web host, a ton of downtime and poor support had left my website rapidly loosing visitors and was running out of options as to what I could do. I chose Site5 after a little bit of research and recommendation from a friend, and so far it has been the best web host I have used.
I didn't get off to a very good start with Site5. Unfortunately they don't accept PayPal, and while this is only a minor hindrance it does make a difference, but after a quick email to their billing department and a swift response I registered with Site5 using a credit card, instead of PayPal.
I have never ceased to be amazed by the excellent response and professionalism of Site5 whenever I have had a question, they were quick to respond to my emails and support tickets and I can't say I have ever had a problem with the server. One time I had a question about the version of PHP they were using and I received a response and had everything sorted within 30 minutes – and there are time zone differences from where I live to the data centre. I've had no downtime that I am aware of, no server crashes or MySQL errors. Never have any of my domains been slow to respond or unavailable, I’ve never had problems with the Site5 website or logging into the backstage system. When adding on domains, Site5 has picked up the nameservers quickly and on several occasions I have had my domains up and running in an hour or two, far quicker than in previous experience with other hosts. Everything just ticks over smoothly, and it's great to know that my website is in safe hands with support when I need it, I know I’m guaranteed a fast response and I don’t have to worry if my websites are going to still be there in a couple of days.
The backend panel (called backstage and account manager at Site5) is also very stunning. Visually it’s very impressive and much easier to use than the normal cPanel that comes with hosting. Everything is split up into categories at the side of the website which makes for quick access to any part of the website and control panel that you need. It also contains everything you’d expect, from Fantastico and AwStats to phpMyAdmin. Even though I had never seen the backend before I signed up with Site5 and it was a shock to see something other than cPanel there, I quickly got the hang of it and round it much more pleasant and easier to use.
A great referrals system is also included in Site5, whereby referring people to Site5 can make a fair amount of money. Even just referring a couple of friends, the amount that you can achieve through the system is very large.
Overall, Site5 is an excellent host with great value for money, extensive and knowledgeable customer service and it continues to serve me well! Biggest Pro: Lovely backend system Biggest Con: Can't pay via PayPal
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