I ordered a FreeBSD VPS about a week ago, took forever to get it setup. Once it finally was setup, I logged in, setup an ircd, which is clearly stated on there site as allowed because of their "highly ddos protected servers"
About 6 hours after I set it up, a DDoS started, roughly 5 minutes after it started, I lost all access to the ircd and ssh. I jumped onto there IRCd livechat, and the guy 'ankit' told me that I couldn't ssh into a vps..... (REALLY!?)
So I left and came back an hour later, and he told me to open a ticket. So I opened a ticket. 3 hours later, no response, i got back on there livechat (Which is really just an irc chatroom on efnet) and talk to the same guy I talked to twice before, he asks for my ticket#, about 15min later, he says "I've verified i can't access your vps and have forwarded your ticket to a senior, you should get a response within 30min"
TWELVE HOURS LATER. STILL NO RESPONSE!!
So finally I figure out whats going. Apparently theres only one tech who can really do "anything". And that guys name is funtoosh. And since they just have dedicateds at different DCs, they can't actually do anything, except open a ticket with the respective host that your vps is on.
So I finally get to talk to funtoosh, my server has been inaccessable for roughly 24 hours now, and I still can't get anyone to tell me why. So finally funtoosh tells me its been null routed (duh, I'd already guessed that), because, get this, the DDoS was 12-13 gbps.
Yeah. Gigs. per. second. Complete horseshit. Mainly because the monitoring tool that comes along with the vps, reports my bandwidth usage at 318mb total.
That IP has been null routed for a week now. With no response. Kiss your money goodbye if you go with these guys for anything.
There ddos protection is a scam.
There support is horrible. All based in india/asia. Theres one person who can open tickets, and he's rarely ever around.
Biggest Con: HORRIBLE