Routhost unacceptable level of service

Our web site was down for two month because of Routhost unacceptable level of service. We have moved away and we advise other customers to run away from this.

We have paid to Routhost the renewal of our domain name in due time and we have got automatic message from them that our domain nave has been renewed.
But on practice Routhost has not renewed our domain name at all and our domain has been placed into expired domain finally by the end of September 2010. Despite numerous tickets submitted, we only received dumb replies (28/09/2010. “I have contacted registrar regarding your domain status. You will be updated as soon as we know more details. Andrew J”. 29/09/2010. “I have requested renewal for your domain. Andrew J.RoutHost.com Team”)

Finally only 05/10/2010 we have got Routhost message. (Remark. Our web site has been down already one week)
“Although your domain was expiring on 30th of September ( Remark. We have paid the renewal of the domain in August,27,2010) apparently EU registrar has changed way in which it is processing all expiring domains. As such, all expiring domains for September 1-30, are processed as expired on 28th of September. For this reason, your domain has been placed into expired domain list and there is a redemption fee of $250 to be paid to renew it again.”

We have asked Routhost many times why we have to pay $250 if we have paid already their renewal fee of our domain in due time and why they have failed to renew the domain. No answer at all.

We advise other customers to run away of Routhost`s service.

dishonest

I used Routhost for almost 5 years. They had great customer service. I was happy with them so I added another site with them. Their website promised Ruby on Rails and Fantisco both services on my other site. When I logged in to the new account neither of these we available. It took three days to answer my emails and they we not willing to make this right. Then I had problems with my existing site and again it took three days to answer my emails and after two weeks still has not fixed the problem. Now I am no longer a customer.

Terrible service

Service has gone very much downhill. Service outages are frequent and not handled promptly. I suffered a complete outage that lasted more than 24 hours with not even an estimate of when service would be restored. Their 99.9% uptime "guarantee" means that my server better stay up for 3-4 straight years. They just say they are "working on it" and will "update you shortly" -- then they don't. It is as if they don't particularly care that your service is out.

Biggest Con: Unreliable and unresponsive.

Poor

server and connection speed is poor.

For installing ssl nearly wasted one month and tons of email

untrained IT-Proffesionals

serching for another Hoster

Biggest Pro: c-Paneel
Biggest Con: Custom service

Don't make mail payments!

If you intend to pay for this hosting by check or money order...DON"T! I have been with them for nearly nine months and for about six of them I have repeatedly been billed only for them to realize later that they had misplaced the payment. They even turned my service off twice. They shut down my site ten days ago (June 10 was the last day) and I am still offline even though I found that my check has been cashed. (check was mailed on May 23rd)

Only one...perhaps two persons know what they are doing. You will receive some of the most senseless answers to your questions.

I have moved on..feeling like I have escaped from a nightmare!

Biggest Con: Payment problems

Run Away and Stay Away!!!

I have been a customer since 2005 and in the beginning, they were fine...speed, sever & customer service. In the last few months, I have been having problems login in to their website and have encounter their website being down? Well, I tried e-mailing customer support and have not heard from them yet. (They were suppose to get back to me in an hr and it's now close to 24 hrs and nothing). I am now looking for another hosting company. So, don't even think about going to them.

Biggest Pro: Price
Biggest Con: Slow server & No customer support

Poooore

Few times at week server is down .

Mail server is busy every few minutes.

Technical support is at level near "0"

Routhost Webhosting Review

I spent weeks trying to find the best webhost around.

I finally decided on Routhost, primarily because of the the excellent plans they offer for such low rates. However, after signing up, I was extremely pleased with them all around: their customer service was excellent (responses within hours) and always provided the answers I needed. The staff is very friendly as well as helpful, which is always appreciated when searching for a webhost.

The speed is very good although not the best. Above average, though.

They offer manual and automatic billing.

Insofar, I have not noticed any downtime. I was contact once, however, notifying me of a few hours downtime in the middle of the night--I hadn't even noticed. They gave me a free month of hosting in return.

Excellent host, no plans on switching anytime soon. :)

Biggest Pro: Value

Reliable

Good reliable hosting

Havn't found a better one in almost 3 years using them.

Biggest Pro: reliable

Excellent uptime and reliability

I always rely on Routhost to keep my sites up no matter what... unless you need a lot of bandwidth. That's really the only problem, you do not get nearly enough space or bandwidth for a larger site with lots of visitors. But customer service is great--they gave me an extra few GB one month for free when I went over the limit.

Biggest Pro: reliable, good uptime
Biggest Con: too expensive for what you get, as compared to other companies