Was good at one time

Have been here many years but really looking to leave now. Site is starting to feel dated compared to other companies, and service has been going downhill. Had 2 fumbled new domain setups where the site was not registered instantly and lost one domain name to a scalper. Reseller program not bad with sites for $45/yr, but has an annual fee to be in the rebrandable program.

Biggest Pro: good speed, decent support
Biggest Con: reliability, automatic processes

Stay Away! Save your money and your time!

Their customer service went down the tubes when they were bought out months ago. Now, they change their terms of service without notice and start charging cancellation fees. They have gotten their last dime from me! They were a great company a few years ago, but they are not worth the heart ache and money any more! If you too have been surprised by the cancellation fee, please contact me.

Biggest Pro: They once were great
Biggest Con: Customer Service, uptime & honesty is going from bad to worse to the worst!

ReadyHosting worsens with every year

I've used ReadyHosting for 6 domains for many years. Each year I keep saying that I need to run away from them, but it's just such a hastle to move that I have not . . . until now. They have finally become so bad that I am now moving everything away from them. Having already switched a few of my domains, I now have absolute confirmation that ReadyHosting is horrible because I now work with two other hosters who are actually responsive and competent.

ReadyHosting's "tech support" people are all outsourced and not only don't know much, they aren't empowered to tell you anything. Their own "tech support" people have to submit a ticket to be looked at by someone knowledgeable, and that often takes 24-48 hours. Inevitably that second person only gets half the story, which in turn causes another full 24-48 hours of delay. If you ask to speak to the second person who in theory actually might be able to help, you're told they are not allowed to connect you with that person. Instead, "tech support" will make another note. Eventually you find out that "tech support" actually just wanted to get you off the phone, so they didn't even escalate your ticket or add any notes. They lie to you to get off the phone, and then did absolutely nothing. If this only happened once, I might think it was just one bad employee. However, it has happened more than once. I think their offshore "tech support" people hate their jobs and just don't care.

In case the customer support isn't actually the worst of any hosting provider, the webmail client is absolutely horrible and they must overload the mail servers because it usually takes 30 seconds before it times out and forces you to refresh the browser to actually show a page of email.