Bad Support, Bad Uptime, Bad Allrounder

I have been with PrestonHost for just under 2 weeks and already i see what people have been complaining about. The server has been down for about 30 hours so far and the support has been of no help. Poor customer relations makes me think 13 year olds are running the host. I asked to be moved to another server and they told me to order again, only problem is it will cost 3 times more for less specs. Overall they need to grow up and take this seriously. I highly recommend you find another host.

Biggest Con: POOR Customer Service

Beware: PrestonHost. A kids-driven webhosting company.

I had no intension to put up an blog post about this provider and constant issues I had with them. But today I opened their page and I can see:

Forbidden
You don’t have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.17 (Unix) mod_ssl/2.2.17 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at prestonhost.com Port 80

So I can not stay away, and MUST share my experience.

About year ago in 2010 I ordered their Netherlands reseller account. I was in need of european location. In few months after some major issues they closed that location and moved me to some US location. I decided to keep that location just because it was cheap. They had constant issues with server, some of them they where unable to solve at all. They keep changing site design and webhosting plans. Finally I get notice of server “sale”. All accounts on current server was “sold” to company named AllWebNow. After that things get better, and with help of Ben Wade from AllWebNow currently server, where my account was located, is up and stable.

This year – 2011, I saw PrestonHost announcement of Netherlands location opening. I could not stay away and Feb 22, 2011 ordered location again. Within a week or so server get down for 30 hours with partial data lose. Not just current data, full directories disappeared from PrestonHost server. In a month Server got offline again for a day or so. And on about Apr 20 I got notice of server movement. Actually, I did not knew that one of “Server 3 and Server 4″ is my Netherlands server! I had no idea what PrestonHost company insider name Netherlands server have! They NEVER said directly “Netherlands location is closing”. They used name “Server 4″. Anyways on Apr 26 I surprisingly saw server down again. After my support ticket opening I was explained that Server 4 in Netherlands server, and my account is in Chicago for a week already, and I have to change NS settings.

Starting from then, I did backups and moved my sites to Germany and other locations I have. Within some about two weeks I contacted PrestonHost, and asked for refund. I said that I ordered ONLY Netherlands server. I don’t need US location. They wasted my time on moving sites back and forth. And I want this two months money back. This kids (other way I may not explain things that happening all around company, and technical support) said “NO”. They, including it’s “owner” – Fariz Aziz (as to my memory, as they now blocked my IP to their WHOLE, site including ticket area), where dropping funs on fact that I’m unable to rise a PayPal dispute on intangible product. All I left to make offense and tell what I think and feel of PrestonHost. Then I asked at least one month refund. And got another childish response “We do not respond to this ticket anymore” from Jonathan Christian (PrestonHost CTO & General Manager).

Well, what can I say. I feel being FOOLED this time. Netherlands location got closed 2nd time and I did not received money back. To those whom may want to order their services, you should know that PrestonHost now have Late Payment Fee of $10. So be ready to pay.

Currently they being childish again by simply blocking my access to their primary site PrestonHost.com and ticket system, located there. I may use other provider (mobile for example), if I need anything there. So their actions are completely stupid and childish.

Beware of PrestonHost.

Biggest Pro: Price
Biggest Con: Cliebnt disrespect and server unstability

PrestonHost Poor Support

NEVER EVER attempt to subscribe with this provider is you need support. This company is the expert in ignoring client concerns. With short period time for refund you will surely has no chance of getting your money back after you experience their unprofessional way of doing business. Server is overloaded most of the time and your website will surely lag anytime. STAY AWAY with this company unless you can leave without assistance after they get your money.

Biggest Pro: Getting your money!
Biggest Con: No support after they get your money!