Failure of Service and Retribution of Support

I ordered a Signature plan under one domain, the service comes with a free dedicated IP which is required for SSL certificates under shared hosting. There were no less than several tickets regarding this issue (they would close them a lot after replies like go to this VPS/Dedicated IP allocation form, etc...) and in the end the IP was allocated and setup to the wrong domain, so, again, back to tickets to have this corrected.

My favorite response was they would allocate it but had to order new blocks as they ran out... yeah, they already allocated it, it was just on the WRONG domain so several attempts to get this corrected despite the previous several tickets which practically spelled it out and still nothing. Move ahead to 3 days in the service time and I'm still without the IP on the correct domain and it takes forever to get any form of acknowledgement or reply from them and I sent a rather terse but not profane or threatening ticket that said essentially, correct it or I leave within 24 hours.

I get a reply saying they'd fix it and all seemed to be going well then, three hours later an email, I'm suspended due to inadequate identification in spite of the fact I used my name, my business mailing address, my business account to pay through a processor which does independent verification before you can even use their service and more.

I have since issued a chargeback due to a complete failure on their part to have ANY normal dialog without seven hands in the pot thinking they each understand and reported them to several sites and two government agencies including the BBB.

Tech Support Very Slow

I am not sure if PacificHost is any good or not? It's now day 7 and my account is not operational yet. I had 2 cpanel accounts moved to PacificHost. They were setup pretty quick but both accounts cannot be used without SSL certs. As I mentioned its now 7 days and no static IP addresses have been assigned and I thus cannot assign the accounts to a customer. Support tickets go unanswered for days. Online chat support agents stop responding and end online chats. If you are a reseller and need a quick response time it does not look like Pacific Host can get the job done. If you do not need static IP addresses and can fix everything yourself then maybe it would work. My last hosts -- cloud9webhosting.net and hostgator.com -- were far better and had excellent support. I took a chance on pacifichost and it does not look like its going to pay off.

Biggest Pro: Nice Cpanel Setup
Biggest Con: Support Response Extremely Slow

Beware of Pacifichost

Pacifichost is the worse hosting company outhere!.. they are cheap, but you will
lose more money in the long run because their server is almost down everyday and
the worse part is they will not respond to your support inquiring once they gets
your money$$ they will ignore you., they lost all of my DATA and gives me the
run around for a week.. I prepaid for 2 years of hosting and only used 1 becuase
I ran like a fox after pacifichost lost my data, to this day 2 months later NO
money back or reply to my cancellation emails.. You have been Warned stay away...
*I just want to make sure NO other person get taken for their hard earned money*

Biggest Pro: they are cheap
Biggest Con: their server is almost down everyday

High Praise for PacificHost

I have had my website for over ten years, and during that time I have had about half a dozen servers. In June 2010, I transferred my website to a VPS on PacificHost. I cannot begin to tell you of the problems that I had with them, but please don’t stop reading because this is a GLOWING report.

I just want you to understand that there were problems. Day after day there were problems, literally hundreds of problems, to a point that after three months I was so frustrated that I just wanted to go anywhere else. My website is very large with lots of databases, and there are always problems when transferring to a new host, but unlike on PacificHost, they are usually resolved within the first couple of weeks. I really was not looking forward to having to start over again, but I decided that I just could not continue on with them. I was spending all my days just dealing with one problem after another, not making any progress whatever with new development.

Just as I was shopping for a new server they hired Jerry Smith as their new Tech Support Manager. Within a matter of days Jerry had fixed most of my problems that had eluded their techs for so many months. Unfortunately some of the problems would reappear, but Jerry was on the job for, what appeared to be 24 hr shifts, and he quickly resolved each issue as it happened.

With Jerry in charge I decided that I would stay for at least another month to see if the problems were resolved once and for all. Sadly, new problems arose, but now, with each problem, the issue was fixed quickly and properly.

I have waited a couple more months to see if we finally have a stable website, and I’m delighted to say that we do. Not only are all problems resolved, but Thomas Perry, owner of PacificHost, upgraded my service to the next level to make up for all the problems. Now how many companies do that without being asked!

With all of my other hosts I thought they were good, but I was always shopping for a better deal financially when it came time for renewal, and I really didn’t have any reservations about leaving them for a host with a better price.

After my gamut of experiences with PacificHost I am now so committed to them that it is with great pleasure that I endorse them whole-heartedly, with specific praises and gratitude to Thomas Perry and Jerry Smith. I have no reservations in recommending them to everyone! I believe that they now have all the kinks worked out for their new clients, and that you would be extremely happy with them as a host.

They have an excellent Tech Support Manager, and it is obvious that the Owner is an upstanding and honourable man. What more could you want. Their prices are excellent, they offer apps like Red5 that most other servers don’t, and their support is so far above and beyond what I have experienced anywhere else that it is my intention to stay with them permanently. I recommend them without reservation and rate their performance at 100%!

Sincerely,
Mary Pearson
http://ChristianGays.com
November 7, 2010

Biggest Pro: Conscienscious Owner and Incredible Tech Support Manager