Email sucks but great support - usually.

I keep having problems with the email system. Even though I have increased the size of the box, it still fills up. I neither want nor need the emails to be stored by the hosting company but I have not been able to get them forwarded without storing them. It is such a pain in the butt to have to clean out the mailboxes all the time. Especially since you have to jump through hoops to get there. Who has the time? Now the email doesn't work at all which is really annoying since I use it as my business email address. It's enough to say goodbye to occ.

Biggest Pro: support people very knowledgeable
Biggest Con: email has real problems

no problems with hosting but billing is a dog

I have had my site at occ forever. l I have no problems with the service, just the billing and the email. I don't use the email addresses that come with the site because they are too hard to access and I can't get them to just forward the mail without storing it all. I regularly get notices that the e-mail is full and have to waste my time clearing out the email box. It sucks.

The last time I paid the yearly renewal the credit card went through and they kept sending me notices that they were going to shut down my web site. It took several emails and phone calls to get the whole thing straightened out.

Technical issues are another matter altogether. My site has never been down in all the years I have hosted with them. never.

If they can get their billing department act together they would be a 9.9

Biggest Pro: never had any down time
Biggest Con: billing department needs work

Stolen Domain

I have had hosting with OCC Hosting since before they were OCC Hosting. Today I attempted to move my last domain from them only to have it stolen. I have been over paying for hosting for several years and just never really wanted to move my sites away from them. Finally made that decision after a long thought about it. I purchased a total of 7 domains from Directnic.com and then the last (8th) one I decided to just purchase through OCC Hosting. I had already moved the other 7 domains. Here is what I’ve been paying for years, 3 domains on one account at $12.95 per month, 4 domains on another account at the same $12.95 per month totaling $25.90 and then on the 8th domain which he will not release now even though I paid for the yearly domain charge, was $14.98 quarterly. In looking at my billing I find that when he renewed my domain charge I was charged a total of 3 years but only given 2. Now the quarterly billing was due January 6th, 2010 and today is January 21, 2010, he wants me to pay the entire quarter to release the domain to me, meaning through March 2010. One of my major issues with this guy is that every time I called for customer support, he was on his way out the door to run errands. Ok well there is a time difference, I’m in Arizona and he’s in Florida, but his web site claims 24/7 customer support. Now that a dispute has broken out over the last domain, he has blocked my IP address from his site so I cannot chat with his customer support to resolve the matter of my site. His phones are all VOIP so he has blocked my number that way too. He is a Tech guru so he can bash you and do exactly what he wants. His business apparently has gotten so big that those of us who are small time site owners are of no big deal to him. So if you think paying cheap is where I went wrong I don’t consider $30.00 a month cheap considering I would call him maybe once a year. One more thing, on all of these comment sites, I noticed “Janet” is there. I think Janet the guardian angel is one of his employees in the billing department. Nothing like having an employee pump up your business to get a good pay check. Beware of this company!!!!!!! They are thieves and customer support is non-existent.

Biggest Pro: NONE
Biggest Con: Bad customer service, over billing, stolen domain.

Review of OccHosting

Sorry but as a webmaster who has been a customer with OccHosting for many years. I find it very very hard to believe OccHosting would refuse to refund your 30 day trial - I never had a problem with OccHosting which is why I been one of their customers and referred many of my customers to OccHosting.com for the past 3 years - My experience and why I continue to stay with OccHosting is their Support address my issues and customers questions within a few short hours and never had a experienced any problems - so I was shock when I read the comment and had to take a few minutes of my time to correct the injustice and reply that I really really doubt your story is accurate.

Sincerely
Janet

Biggest Pro: my experience and why I stay is with support - and fast response time on my issues

OCC hosting refuse to honor 30-day refund policy

- OCC hosting refuse to honor 30-day refund policy. They just ignore refund request for customers residing outside USA.

- Poor server performance. FTP instability issue with incomplete file transfers is common.

- Poor customer service. They did not bother to reply email requests on technical and refund issues.