Netregistry - EXTREMELY POOR CUSTOMER SERVICE

I would NEVER NEVER NEVER recommend Netregistry to anyone. Once they sign you up and have your money their customer service support is extremely bad. I even sent an email to Larry Bloch telling him how dissapointed I was and his response was to send me an extremely condascending and patronising email. Only just yesterday his Web Design Manager (Rachel Deegan) sent me an email saying ... 'I am not going to go over this with you any further, your design was finalised a long time ago and this is no longer open for discussion. Please find yourself a web master for future assistance' .... and ... 'do not have the time or the patience for you' ... and I am still a fee paying customer. My website went live in August 2011, however it still had back end issues which the developers did not fix prior to the site going live. I spent money on getting letter box leaflets done, only to find out that the day the leaflets were distributed someone at Netregistry disabled the 'Buy Now' button, so customers could not purchase anything. Never recieved an apology or any form of compensation from Netregistry. DO YOURSELF A FAVOUR AND GO ELSEWHERE.

Do not sign up with Netregistry before you read this!

If you dont want customer service and if you like been overcharged for a service that constantly fails, then Netregistry is for you. But for most of us (including myself) who prefer to be treated with courtesy and to be charged at competitive prices, then Avoid Netregistry!!! What this people do is illegal! I was on a monthly plan which meant I was not bound to a contract. I asked that my plan be cancelled but because I did not “do it the right way” (which I was not able to do so because my service was suspended) Netregistry continued to charge me even though no service was been provided. They were they quick to send debt collectors around and when I tried to get my account fixed they gave me a “feedback” email address to address the issue with. I tried to explain that I could not access the account as I kept getting an error message and that I was mislead by the information on their invoice. I was told there is an online form that needs to be submitted....where is this magic form? And how can they charge for service they don’t event provide. Again I urge to AVOID NETREGISTRY!!!

Biggest Pro: Nothing
Biggest Con: Too expensive and poor customer service