Antiquated servers

I have been a myhosting/ Softcom customer for about 10 years. Recent downtime and lack of response from technical support and unresolved tickets led me to take a closer look at my hosting servers.

The Apache version - 1.3.26 - was released in June 2002 and has not been upgraded since. I have never been offered the option to upgrade either. A recent chat with sales said they had no Apache version lower than 2.0!

The server is running MySQL 3.23.49 with phpMyAdmin 2.6.2 and php 4.4.8. The myhosting website claims to offer MySQL 5.0.32 and Php 5.2.5 while the latest phpMyAdmin is 3.1.2.

As a customer who uses very little resources and with very few support requests since the early days of Softcom I would have expected a little more customer service or support in return for my loyalty.

Biggest Pro: fast servers
Biggest Con: terrible support, lack of communication

Excellent Customer Service

I've been using Myhosting.com for a couple years now and I have nothing but good to say about their service.

When I was in the market for a hosting company for my sites, I needed a company I could trust to be there if I needed assistance. With Myhosting.com all I had to do was click on the live help button or call the 1 800 number and I was put in direct contact with a support rep. 24/7

For example last week I needed permissions changed on a couple folders for my newest website. This had to be done as soon as possible in order for payments to be processed on my website. I phoned the 1-800 number and the support rep had my folder permissions changed before I could even hang up the phone.

Great customer service - I always recommend your service to everyone I know!

Biggest Pro: Support Team