| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
Antiquated servers
I have been a myhosting/ Softcom customer for about 10 years. Recent downtime and lack of response from technical support and unresolved tickets led me to take a closer look at my hosting servers.
The Apache version - 1.3.26 - was released in June 2002 and has not been upgraded since. I have never been offered the option to upgrade either. A recent chat with sales said they had no Apache version lower than 2.0!
The server is running MySQL 3.23.49 with phpMyAdmin 2.6.2 and php 4.4.8. The myhosting website claims to offer MySQL 5.0.32 and Php 5.2.5 while the latest phpMyAdmin is 3.1.2.
As a customer who uses very little resources and with very few support requests since the early days of Softcom I would have expected a little more customer service or support in return for my loyalty. Biggest Pro: fast servers Biggest Con: terrible support, lack of communication
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