Mydomain.com poisioned their DNS for customer zones on 1-11-2012

Mydomain.com down yet again. I did finally get through to support, their explanation was vague at best. They claimed that there is a default MX host for undefined domains. Then why did Mydomain.com poison all customer domains that had existing MX records with a bogus MX record and gave it preference over all of our mail hosts? If they had just gone down, we would have been fine, but with the bogus record ( m1.dnsix.com ), our customers and business partners email got rejected instead of simply delayed since they re-routed all email to a dead end.

They provided no information on their outage page, no announcement when you called support, no explanation or apology on their web site. I had to sit on hold for over an hour to finally get a support tech to admit they poisoned their customers zones with the bogus MX record and we lost email on all zones for more than half of the day.

Sometimes things happen but there is NO excuse for taking everyone down all day when it can be avoided with a little smarts. The look like a big outfit but behave like a mom&pop operation. I moved all domains and canceled our hosting last night. Fool me once!

Biggest Pro: They are cheap
Biggest Con: You get what you pay for. This is DNS for a hobby use only, not a business.