Avoid. Very cheap hosting but still not worth it!

Not specified when I signed up, but maybe it's normal for the cheapest plans in general, not to have access to the file system. Still, they were claiming unlimited storage, so it made me assume.

One ( or two, can't remember ) free domain registrations for a year were billed and never got the money back, since it could have been one of their representatives to mis-sell the plan while chatting.

I didn't have many problems with them for a good while when testing the environment. Right before going live with my project ( thank god ) it started to fall apart.

I tried one of their server monitoring tools called PSI, apparently better than Tomcat's own monitoring tool. It used such a silly amount of resources that caused the box to run out of memory. Just for trying it out. I was asked for a solution to the spike in resources required, to which I kept on telling them that I just wouldn't use the PSI probe again. It took me forever to get them to understand it as they kept on telling me I should upgrade account type to avoid the problem to arise again. I resisted that.

One of my databases just disappeared. That caused the tomcat log files to swell to a stupid size ( almost 100 GB ) because the connection pool kept on trying to connect to it. They threatened to permanently suspend my account because of abuse of their services. The person who contacted me didn't agree with me that it was a reasonable assumption for my application to expect a database not to suddenly vanish. Had it happened once again, that would be it.

Day 2 today of my site being unavailable. The 100% uptime, apparently, is the uptime of their own site.
T&C, which I hadn't read properly, basically say that they guarantee uptime apart from when they have hardware or software problems.

In both cases the service was suspended for days.

I did find their support people, apart from their abuse team member Vlad, very helpful and quick to solve problems, when tickets are opened. However, because of the experiences I have had with that one individual, I can't rate their help desk over 5 /10

Biggest Pro: Cheap, decent value ok for an artist's blog, recipe site, or to publish an uthor's own poem
Biggest Con: Unreliability of service. Account easily suspended. They try to force you to upgrade your plan when not necessary.

mochahost is the fraud company

This is to inform to the general public against Mochahost company which is run by some bulgarians and company is a registered LLC in California USA. The company claims 100% uptime and also shows lots of awards and certificates for their superior support and hosting but in fact this hosting company is one of the worst hosting company, I have ever seen in my life.

I bought a business hosting account from this company around a month back. For the first two days everything seems to be fine.
The company showed me so many awards and certificates and their response was fantastic before the sales was made.

I was also happy with the way, their sales team gave me the response.

Before buying the hosting account, I made it clear to the hosting company that this hosting account will be used to show the web-development work to my clients on whose projects we would be working.

I also told them that my hosting account must be online 24X7 coz my clients are from different geographic locations, the sales team of mocha host assured me that they would offer me one of the best hosting servers and will ensure that I do not have any problem, In return, I also told them that I will also ensure that all my customers buy the hosting from their company.

But the real story now begins

1. Every single day, my hosting goes offline for 1-2 hours.
2. When ever I try to import some heavy database on my website or has some extra visiotrs, the website always use to tell me that I have exceed server resources.
3. Most of the time during the peak hours, the websites always use to show bad gateway and gateway time out.
4. Recently they asked me to upgrade to a VPS server by paying 30 USD per month additional to the company, I did some internet research on this company and found that Mochahost use to do the same with all their customers and finally I asked to cancel my hosting account

In this regard I have made several complaints almost daily to the team of mochahost either via chat, or via email and also to their support ticket system, I also have had a discussion with the Customer Quality and Customer Support Vice President Miss Ann Hudson about the same, how ever I doubt if she really exist or if this is her real name.

She also ensured me that there would not be any problem in the future and kept on wasting my time.

When ever I use to ask for my refund, the customer support staff, use to tell me that this is a temporary problem and will get resolved in next 2-3 minutes and always kept me waiting.

Today it has been more than 40 days and the problem still exist. I Have not seen any changes in my services and hosting account.

When finally I asked for a refund from this company, they are making the excuses that they do not have any authority to refund me the money and only their management can do that.

I strongly feel that the company is trying to make me fool by saying all this.

They are trying to divert the matter in some other direction.

I also have some more complaints against this company.

1. The company claims on their website that they offer 24X7 customer support via their toll free number. I tried to call their company more than 20 times and tried different departments but every time the IVR use to tell me that the staff is busy with some other customer. Later the chat executive told me that they do not offer any support via phone and only offer call back service.

Now the matter arise that if the company offers only call back service, how their staff is busy supporting others customers. Why have they mentioned that offer toll free customer support 24X7. The company seems to be a fraudlent company.
2. They have a parent company with the name mochain.com where there is no number, no address, no contact details.
Even in the paypal support, they have entered a wrong number and thus I feel, such kind of companies must be banned from doing the business and making others fool.

The real story begin after this, after making several complaints to the company, I finally decided to ask for the full value refund, I deserve a full value refund as I faced problem since the beginning, but company seems to be so greedy and denied me the full refund and told me that they will deduct the value of 2 months and will refund me in 7 days, I told them that I have faced problem since beginning and hence I deserve the full refund.

All of a sudden company blocked my hosting account and canceled my hosting account as well as the the support system, they even blocked my IP from their chat support.
Since last 3 days I am asking the company to provide me the full cpanel backup along with the mysql details but they are trying to play some stupid games with me telling me that they can only provide me the public_html backup and nothing more than that, I really do not know how they claim to be number 1 hosting company when they do not know that without mysql backup, php files are totally useless.

I would like to request you to kindly look into the matter and take a strong, very strong action on this company and also put a heavy penalty on this company.

I am also worried about my data on their server, I strongly feel that company will try to harrass me by blocking my data on their servers. They know very well that my this data is really important for me and my clients and they will simply try to block this data and will harass me for this complaint.

I simply want a complete refund of my money which I paid to the company which is 88.20 USD and also I want a complete backup of my files hosted on their servers at the domain www.cmswar.org

Hope you will look into the matter and will take quick, strict and appropriate action on the same

Fraud and violations at every step.

Makes sense to pay for only 3 months. Otherwise they block everything. They require a transfer to another plan. No access to data and statistics, the control panel. Your letters do not respond. Just go to an expensive plan. The contract for 3 years is not overturned. money is not returned.

They erase user data. 14 GB have been erased during the day, after the download. They did not find a link to the data on the main page.
They control the data and erase them. Who Disagree - disconnected. Again, do not access FTP HTTP control panel.
The downloaded data must have a link on the site, otherwise data is lost. And all my account is blocked.

Full correspondence exists

you get what you pay for

mochahost is not great, but it is cheap.

expect frequent email outages, email service is absolutely terrible.

they also have security issues, as spammers get on their mailserver, and the mailserver gets blacklisted, and then my legit email from the same mailserver bounces as a result.

their tech support is unhelpful / slow to respond, i doubt they care, nor would i expect them to care much when they are charging me $5 per month.

do yourself a favor, avoid them, pay a few bucks more for a decent service and save yourself the headache.

Biggest Pro: cheap
Biggest Con: unreliable, poor support

Nightmare... avoid at all cost

Cheap hosting might attract you to this hoster... but be aware ... it comes with the nightmare of server going down for more than a day frequently (latest was on 4th November 2011, earlier was one in 2010). Your customers will be without their all important mail. Then they can't recover your files from back-up (in fact they will tell you that back-up was your responsibility, will point the finger to small print). You will have to rebuild everything from your end (lucky if you have taken a recent backup), which I just did. Your control panel will lose links to your databases, you have to go to each application to find your server settings.

There is no customer service in this company. In fact there is no department called customer service. Live chat people are just useless people, they are there for giving you some consolation, no solution. You can't access them by phone. One number is there that just goes to voicemail (nobody answers that).

Worst Hosting Provider and

I will not recommend this to anyone not even to my enemies. We curently have a vps plan with them
(which we were forced to buy up from our old business plan due to them hiding few basic facts from
us during the sales cycle)

1. Server is frequently down.6 to 7 times in a week is the norm.

2. Tech. support is pathetic. They will resolve the issue only when they work and during business days.
All the claims of 24 by 7 support is hollow.

3. Sometimes you just talk to these guys on chat n they will resolve the issue in minutes..
if you ask them the reason , nothing will be given.

4. No escalation matrix for any issue. You need to be on their mercy all the time even for critical issues.

5. loads of hidden cost.. they always want to you to upgrade the plan even for small-small things.And when
you enquire why was this not told earlier, they will flatly say that you did not ask this, hence we
didnt tell you.

Plz plz plz plz don't select mochahost as your hosting provider..................

Dont go with Mocha hosting

Mocha is like big name but hollow inside. The moment we signed up for 2 years hosting, we started seeing their true colors.
They didnt even provide any starting setup help unlike promised earllier. I was hosting there for 15months and the site went down for hours without any notice and when we complain they said 'sorry' and thats it. Didnt care to tell what was wrong and if it not going to happen again.

finally, recently something crashed at their end and their tech support was pathetic. Even after 3 weeks they didnt had clue what was wrong and which made me to move somewhere else.

They didnt refund the money also even after knowing it is their mistake which made me to move to somewhere else.

Overall, their customer support, tech support, even the escalation support it the most pathetic anyone can ever experience.

Stay away from mochahost!

OK, purchased Perfetto 1 VPS package with cPanel/WHM on 22.04.2011. Order went OK, few hours later my VPS was online and running. At this point everything looked OK.

Next day I noticed that only one IP address is delivered with VPS info, so I asked for the second one. Soon received answer that they do not have second IP address for me because they are short on usable IPv4 adresses, and Ill have to wait for one... At my question how long will I have to wait, no answer. So I had to tell them that Ill have to cancel my order and move on if they do not provide whats promised on VPS packages description page. Few hours later, second IP address was sent to me.

I also noticed in Solus VPS control, that it says I can use 1Tb monthly bandwidth, while package description page says "unlimited". So I ask support for this discrepancy, and they say that Solus cant show unlimited bandwidth. I was not too happy with this, but did not had plans to use more than 200Gb monthly for some time, so left it as it is for now.

At this point started to finalize VPS for production, prepared nameservers and done testing, invested $70 in good hardening... VPS was working more or less ok, with sporadic extreme CPU loads generated by someone who was abusing node.

One week after the purchase date, VPS started to have serous problems with node CPU overload. CPU's was from time to time on 8, 10 or even 12! load which caused my only site on VPS
(domain used for nameservers) to perform very slow, and click on any WHM link required 5+ minutes to show anything. Checked via SSH if this is my load, but my VPS was calm, with only one domain and was not generating almost any load. So I contacted support and asked them to check this. They asked for tracert, which I provided, after that they answered this: "we've made some optimizations on the server your VPS is hosted. Please check if your VPS server is working better now." And it worked OK for few days.

One week later, serous CPU load issues arised. CPU load was again extreme, which caused my VPS to be almost unusable again. Contacted support again, and they told me that problem is resolved. Went to my VPS, but CPU load was even higher than before. Contacted them again, waited 12+ hours for respond - they resolved the issue. Tomorrow same thing, huge CPU load, my VPS unusable. SO I contacted them again. They resolved the problem. Two days after this same thing, again contact, few hours later they resolved load problem...

At this point, it was not looking good. Every 2 or 3 days I had to contact support to solve extreme CPU load that was not mine, I was unable to use VPS due to this load...

In last 10 days I was with Mochahost, VPS went down (shut down!) 4 times. All by itself, no reason for this, with sporadic huge CPU loads... Asked support to tell me whats going on and do they plan to fix this, but they never managed to answer me on this! Only thing I saw was generic: "I am sending your request for further investigation and processing. I will update this ticket as soon as I have more feedback or a solution for you. Thank you for your patience and business, have a great day!"

Last time I contacted them before I cancelled VPS, they gave me some credits (few bucks and 10 days prolonged billing due date). So, they will give you credits for something that actually do not work!

I finally requested VPS cancellation with refundation, but since I done that 33 days after the initial purchase, I lost right to be refunded (30 days refundation policy).

Summary: Invested $25 for VPS at Mocha, invested $70 for hardening, invested huge amount of time for preparations/setup - and lost ALL this! Their support often answering generic, and sometimes answering lies. This is not hosting, this is VPS nightmare! Stay away!

And to finalize, there might be some of you who might say that I got what I paid for. But this is not true. On the same day, 22.04.2011. I purchased one more VPS with Burst.net. Same price range as Mocha, but a bit bigger VPS package. And it works like a champ!

Penny wise, pound foolish

I am in the midst of a Mocha crisis right now. They moved my store to a new server Friday at midnight. Downtime was predicted to be 1 hour and I was assured there would be no action needed on my part. Three days later my site is still not back. They only respond to 1/3 of the email queries I send every few hours and their replies are uninformative. The last message I had from them said that the migration was complete and my site was loading on their end. It is plainly not loading anywhere else -- it displays a page instructing the server administrator to install Zend Optimizer.

I asked three hours ago for confirmation that someone is still working on this, and they still have not replied.

Their price is very low and their uptime and performance was acceptable, but their support is very slow and communication is terrible. As I write this I have no idea when my site might come back up or even if anybody's looking at it. $150 per day in lost sales more than negates their cheap hosting price.

As soon as I get out of this mess I'm moving to a new host.

Biggest Pro: Very low prices, reasonable uptime
Biggest Con: Terrible support, uncommunicative

Mochahost customer service and billing departments are horrible

Right now I use my webpage with another company, I cannot edit or change my website because Mochahost will not release it. I have sent numerous emails to their support team and billing team. they have responded but have been sending me in circles or telling me they are resolving my issues and refunding my money only to have nothing done. I have numerous responses from them with still no resolve

Biggest Pro: plesk builder is good
Biggest Con: Mocha staff support