* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
CLIENTS BEWARE - MAIAHOST IS ALMOST LIKE A SCAM
We went with MaiaHost sometime last year because surprisingly a friend recommended them to me. Despite Maia's clear indication that they have a 99% uptime, that's not true at all! Quite often our site was down. Our programmer was barely able to get work done at least four times in only a few weeks early on. For several months everything seemed OK. Then billing cycle came around again and we started having more problems.
We happily moved to another host and transferred our domain name first. Second, we tried to transfer our files and database. Our new host asked us for the information to do this and, it turns out, they were unable to because MaiaHost does NOT allow you to make back-ups of your own website!
That's right - you will lose absolutely everything if you can't back it up, and there is no backup feature. Only MaiaHost themselves can do it, through Tech Support. This, by the way, is absolutely ridiculous! As an admin of your own website, you should be able to back up your databases and file system with no problem.
To top it off, their support is absolutely horrendous. During the day we were faced with people who typed like 12 year olds. Much chat speak, smiley faces, and lack of capitalization led us only to the fact that the representative helping us did not make our back-up available to our new host, so we had to contact support again.
If you have a site emergency at night, you better not count on MaiaHost to pull through for you. They seem to have only one support person online at night who is usually not even available - and they can't do anything to help you with what you need.
Not to mention that the phone support is not a toll-free number (which should have keyed us off in the first place) and when we do try to call no one is there.
We are happily moving to asmallorange.com and will be overjoyed to be done with this whole fiasco.
In addition to all this, most of the time our site was sluggish and it took a while to see changes once they were added.
DO NOT go with MaiaHost!
Biggest Con: Their service seriously sucks!