* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
Do Not Use M2host.com
Im a web professional and was asked by some friends to create a simple website for their wedding. They are from Spain and Ireland so the site was intended to provide the guests with a how to, where to, what to do in Spain etc etc.
I was on a 3 week deadline as the domain was to be printed on the invitations so upon signing up to M2host i began building a simple XHTML website. Upon finishing the site i attempted to upload the site. FTP did not function.
I signed in to the website and could not gain access, several attempts late i got access and in the (PLESK) panel i checked the details of FTP and all were correct. I tried again... still not working, I tried to add a new FTP account in PLESK and got some error code.
I contacted customer support where the told me it was a web service problem and would be fixed shortly. 3 DAYS later! it was still not fixed. Upon consultation with my client i recommended we go with a trusted host, (bluehost) and request our money back from M2host.com as per their "30 day money back guarantee" BUT
After they ignored the request and told me that they were moving the site to a differant server. 2 days later still no site. After telling them repeatedly that we were on a deadline and i had lost confidence in their service they finally told me that the money would be refunded within 72hrs.
This was 3 weeks ago and the refund has not been made and more over the domain and hosting are still active!
Ultimately my friends could not wait any longer and abandoned the idea of a website due to the necessity of the invitations being printed.
So now my friends are a little less friendly, they are also the proud owners of a worthless hosting package and their money has not been refunded and tho i have sent somewhere in the region of 10 messages to their billing department they have ignored all of them and simply do not reply.
So. Do not use this hosting company. They are hands down the worst company i have ever dealt with in my 10 years as a web designer.
Biggest Pro: Cheap
Biggest Con: Customer support tell lies, Billing department ignore you, Breaking their own terms and conditions. Almost useless service.