Drops in connectivity

Good response from server. However, connectivity would go away nearly daily for http and ftp. With server reboot it would regain connectivity until next time. Liquid Web could not fix issue even after we provided nearly a complete roadmap to the problem. As result of their inability to solve the hardware issue we walked.

MONTHLY DOWNTIME AT THRICE THE COST !!!!!

We have been with Liquid Web since apprxomimately September 2010 and have experienced serious downtime on a monthly basis. The only thing worse that experiencing as much downtime as we have is the BULL@#$T that the customer service department and tech-support department feeds us every time we call to find out what is going on!!

I do not know how this company has obtained such a high rating on this site, other than to assume that they have paid an SEO firm or their own employees to go on here anonymously and place positive feedback. DO NOT BELIEVE THE HYPE!

They cost close to 3 times the amount for hosting and with that boast superior service. It is all a lie. We had better service when we were with Go-Daddy on their cheapest account at $6.00/month (versus $17/month at Liquid Web).

At Thrice the price and monthly downtime, I can only conclude that we are the idiots for staying with this company as long as we did!! We should have made a move 3 months or less into this relationship as it has cost us plenty in lost business.

Food for thought people - this is no joke.

Biggest Con: constand downtime

The best hosting in the business, bar none.

Liquid Web is the best host out there, they are miles ahead of any "budget" host in every way. I currently have one VPS with them, before that I had a shared account. While a little pricey, they will live up to everything they promise. You can use every bit of bandwidth the say you can, you wont get banned. Their support is amazing, server admins can respond to more technical tickets within half an hour during peak times. You get what you pay for, Liquid Web is no exception. I recommend them to anyone who is serious about their needs.

Good host, but support times are slipping.

I have over 50 domains hosted with them now, and the reason I choose to write this is because within the past six months, their response time has been dropping.

I used to call their support number and get things fixed while I was still on the phone, now the support attendants usually refer you to email support@liquidweb.com and the response from this means of communication is taking over 24 hours to reach resolution.

I've begun to investigate migrating my client domains off of LW onto another provider in order to reduce support times. One cannot lose site and email for more than 24 hours and not have it effect business. This is especially the case with news and media clients who really do rely on the 99.9% uptime guarantee.

Biggest Pro: Normally reliable servers
Biggest Con: Getting a timely response from the support ticketing system when something goes wrong

Awesome #1 in Support

Liquid Web rocks! Their customer support cannot be matched by any other company that I've worked with. I've owned a web design company for 12 years and have worked with many hosting providers. I recently moved my clients to a new managed dedicated server with them and they have not disappointed me in any way.

Highly recommend them.

Biggest Pro: Customer Service

Amazing. Amazing. Amazing.

LiquidWeb has been an amazing host to me. My company moved over to them because needed a service that was going to be reliable and stable. I have been nothing but happy with LiquidWeb. Sure, they have their bit of issues, but so does every other company in the world. No company is perfect. But for what you get for you buck, LiquidWeb has come as close as I've ever seen to being perfect.

I strongly recommend LiquidWeb.

Great so far, especially after my last nightmarish experience.

Well after my experience with a previous hosting company, just about anything that I write would probably sound very good.

I've only been with Liquid Web for about 1 month, but the difference in customer service already shows. I haven't had any problems to date, so it's hard to say much.

Overall my experience has been excellent, and I am glad that I made the switch.

In August I plan to move to a dedicated box, so maybe I will update my review then.

Again, I just want to say that based on the service alone, I am impressed.

A great host, but possibly more pricey than others. At least they don't oversell though.

definitely recommended.

Biggest Pro: As they say: "Heroic Support!" and that is no lie!
Biggest Con: A bit pricier than other shared plans