HORRIBLE!

CAUTION! Policy thumpers who don't want to help; frustrating customer service; unclear purchasing arrangement (be careful if you only want a quote); "Anytime Money Back Guarantee" is only partially true - you will lose $100+ before you know it. I am also sure I am not alone in giving two-thumbs down.

Biggest Con: JustHost.com is the Biggest Con. I feel ROBBED!!!

Downtime at Justhost

I put my domain at justhost. I created emails for my employees. Everthing was just fine, until yesterday I found that the site is down. That was on Sunday, Augut 22nd, at 8:00 am.

First contact with support, i was told it will be back in 4 hours.

at 5:00 pm, it was still down. I was told it can take up to 12 hrs because they are restoring to another server.

Today, it's Monday, August 23d, at 9:00 am, the website is still down, and all I get from support is that maybe in 'few' hours.

I thought I should share this experience with others who are looking into choosing a host.

Just Host Just Needs Money!

I read a couple of good reviews about JustHost.com and decided to try them for two new websites I was putting up. After signing up and having massive problems, I began wasting my time trying to receive support. Their support department is the biggest joke I have ever seen. With my other webhosts, I usually receive great After two days of trying to get support,ustomer support in just a few hours! Not with JustHost.com!

I then emailed their billing department to cancel my service. I was assured I would be refunded within 7 to 10 days. That was July 26, 2010. Today is August 15 and I am still waiting.

I have emailed JustHost four different times since July 26. Each time, they responded back to me by reassuring me that they were looking into the matter and I would be refunded promptly. Today I received an email from JustHost stating that I have never fully canceled my accounts. Is stupidity curable?

I have now come to the conclusion that I will never get my money back from these people. It is too bad that JustHost does not provide decent support. It is also too bad that JustHost does not teach their billing department how to use a spell checker before sending out emails. Justhost.com is nothing more than a “fly by night” company. Enter at your own risk.

Help get me out of my 1 year commitment!

I won't waste a lot of time regarding their slow and awful service. You have to pay for expedited service and even then, they can't respond within their promised time frames. I would never believe it could be this bad if I hadn't experienced it myself.

I set up a reseller account with JustHost and began moving existing accounts and setting up new account on their servers. After a couple of months (shortly after the satisfaction guarantee ;) ) I was notified that they were shutting down some of my accounts because I had bad scripts or unsecured accounts. This was strange since I had NEVER had problems with the same scripts at previous hosting companies. I was told that passwords may have not been secured on the accounts that were hit by SPAMBOTS. While this was a possibility, it became obvious that this was not possible when I was told that it was happening on accounts that did not have mail accounts, mailing lists, or scripts installed! A brand new account with nothing but their default files was hit with SPAMBOTs and they said they were going to shut me down!?!?! They have convinced me that YES, they are NOT worthy of hosting since their own default file structure cannot withstand SPAMBOTs and Blacklisting. So, if your site gets any decent level of traffic, be aware that it may get shut down shortly after moving to JustHost. Pay a couple dollars more and try to get a reliable host unless you are just hosting for a hobby, because it is not for a business or professional level. -JustSaying.

Biggest Pro: Small price
Biggest Con: BIG Problems, frustrations, headaches, disappointments

JustHost hosting is terrible

I have used JustHost for more than a year. Their hosting environment is just fine.

Their support has been lackluster. Unlike what is usually posted, they do not want to give you phone support.

They recently double billed me ($120!). How does a CHEAP webhosting site ever bill you $120? Twice?

Not only did they acknowledge that they over billed me but that I would have to wait 7 to 10 days to get MY money back into MY account. They will not talk to me by phone. I have sent them numerous emails, making myself available for 12 hours a day, any day, on either of two phone numbers and they claim they have been unable to reach me. This can't be true. Anyone else has been able to reach me at will.

They are stalling and are not telling the truth. Oh by-the-way, I called their phone number and was put on hold for over an hour only to be disconnected after holding for that hour.

Biggest Pro: Web service equal to any number of Web hosting sites
Biggest Con: Lousy response and effort. Bad cusstomer support and business practices.

JustHost will take your money

Starting off was fine. The server went down for a few days in the first week, but that I could deal with. The software to setup the website was clunky and time-consuming, but it did get the job done. The tools for the operation of the website were about useless, and didn’t provide any info that I wanted. I also received an endless supply of emails trying to sell web traffic.

The real problem was when my 1yr subscription was up. By that time I did not need the website. I had planned for my subscription to expire and that would be it. Instead my subscription was renewed for another year at a much higher charge. They had retained my credit card info and charged that. I dug into my account details and saw that it would renew every year, and there was no way to remove my credit card info, cancel my subscription or close my account. I had to contact customer service for them to close my account and give me a partial refund.

Biggest Pro: Low initial cost
Biggest Con: They will charge you without asking

Avoid this host like the Flu.

JustHost has to be the worst host ever.
Everything about them makes them look like Criminals. And they are.
Stealing your money, giving you the blame, everything.

Buying an account is like burning your money.

If you want to have a website, you should stay away from JustHost.

Biggest Pro: Nothing. Period.
Biggest Con: Never talked to a human, crap servers and load time is so very poor.

Avoid like the plague.

JustHost does not practice good business ethics at all. Once they take your money, you are useless to them. Their support team is incompetent and unfriendly.

The servers were very quick and had good connections when they actually worked, but they experienced frequent downtime and were unreliable for the most part. I experienced intermittent downtime only a month after service with them, the first few occurances were short, under an hour mostly. On December 28 of 2009, another instance of downtime happened, this time for much longer. I contacted support, they had it fixed after 5-6 hours of additional downtime. On January 17 of 2010, I had a critical error stating the Hard Disk on their end was full and to upload later. I contacted support on the 19th, as it now was starting to affect the site altogether. I got a response from a (very impolite and unhelpful) support representative a day later stating "Pay attention to the error that you got: 552 Disk full - please upload later". The fact that 72 hours of site downtime have passed and I was told to just "pay attention to the error, upload later" instead of being provided assurance they were working to fix the problem was very annoying. I experienced even more downtime almost on a monthly basis with their server. There was over 85 hours of downtime that I can remember, which breaks their "99.9% Uptime" guarantee.

Finally, in July of 2010, they billed me $71.40 for another year of service (which is almost twice what I paid initially), without any email notification of even being billed and without asking to be auto-renewed. Also, they decided to bill me 4 days before my service even ended, probably so by the time you're even aware of the expiration date, they've already taken the liberty of going behind your back to take your money again.

What's even more enraging is the fact that they are actually BBB (Better Business Bureau) accredited, regardless of the fact they've received 185 complaints from people that are getting the exact same problems listed here. I've already filed a complaint myself against JustHost, and strongly urge everyone else who has been victimized by these criminals to do the same. Here's a direct link to the Complaint form against JustHost:

http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=100076574

Stay away from this company, they aren't worth it at all.

Biggest Pro: Fast servers when they actually worked.
Biggest Con: Downtime and lack of support.

Really consider choosing just host

I have came across many different hosts, such as GoDaddy which i had really bad experience with. Their servers are EXTREMELY slow, so i switched my hosts to just host.. Well, first impression: pretty good. When i completed the payment, i was offered loads of useless stuff such as private registrations etc. I don't really need that for website that me and my friend will be using, no, no, no.. Then an offer to have quicker, efficient server. That moment i thought my domain will be slow like godaddy. Oh no. Then i read the reviews about it.. It did not actually happen though.
However, When i typed into google "justhost sucks", not many results showed up. Statistics show that about 80 pages about justhost say they are bad company, unlike many other hosting companies. No problem with them yet.. Strongly recommend..

Biggest Pro: Statistics show up a big plus
Biggest Con: Poor customer service

STAY AWAY!

Needed an account where I could run PHP 5.3.1 so I called the tech support people BEFORE I opened an account to ask if they supported PHP 5.3.1 on their shared accounts. I asked several times and every time the technician said, "Yes." I then bought the service and couldn't find out how to enable PHP 5.3.1, they only had 5.2.13, so I called the tech support people again, 45 MINUTES AFTER MY FIRST CALL and the same guy, I think, told me that they do NOT support PHP 5.3.1.

So I cancelled my account. And they would not refund my $20 setup fee. That is not right!

Biggest Con: Criminals