RUN !! DO NOT USE THIS COMPANY!!

This place is a SCAM!! They make claims they dont hold up to and try to force customers into dedicated hosting. I have been with them for 2 years. About a yr ago this all started with the "suspending sites" and trying to force you into dedicated hosting. funny thing is the sites they suspend are big in name, however only take a couple hundred hits per month. It takes them forever to respond to the issue via E-Mail which is the ONLY way to contact supprt. I am starting to move all my sites to another server , but is so time consuming is the only reason I hadnt done this yet. BEWARE!! DO NOT, I repeat DO NOT be scammed by this company!! Take your bussiness elsewhere!! you will be Much Happier!!!!!!!!!!!!!!!!!

Biggest Pro: NONE!
Biggest Con: SCAM into Dedicated Hosting!

Just Host is a JOKE!

DO NOT USE JUSTHOST!

I have enough bad experience with them in 2 months to write a novel, take my word for it.

Also, I am yet to receive my refund for pro-rated service.

If you want more detailed information I would be happy to share, email me at: info {at} adeptdesigns {dot} com

Biggest Pro: NONE
Biggest Con: EVERYTHING

Very Poor Service

We are not very experienced at starting up a website and it can be very confusing, which is my customer support is vital. Both my wife and I asked questions by email and by telephone to get our email account up and running.

After 2 weeks we finally ran out of patience and called in a local company to come and help us. He came in and sorted it out for us (£120). He told us and I quote "You would have had no chance at sorting the problem out with the information they were giving you"

We had cut and pasted our live chat sessions so it is not like we were passing on the wrong info either.

I would avoid these guys and go to someone who knows what they are talking about.

Biggest Con: Tech Support

Bait and switch tactics

Justhost was a good company for me until they were bought out. This company appears to have gone down the tubes since they were bought out by Endurance Group International.

I had a 3 year plan and ran a small mom and pops genealogy site as well as a personal blog. Both sites have extremely low traffic.

The company has blacklisted ip's addresses sporadically to where I could not access the server from home, but could from other ip's. I Opened up a ticket and they fixed the problem once by removing the ip off the blacklist. It happened again a few months later and they stated they did not blacklist ip's. So basically I had a system I could not access from my home and the tech was either lying to me or incompetent. It makes me wonder how many other good ips were blacklisted.

Forward to 1.5 years later - out of the blue I get an email that my site had hit their cpu usage ceiling and the account was suspended according to their terms of service. It then went on to tell me that I needed to upgrade to one of their dedicated servers for $150 a month. I got a good laugh out of that one since the email really never proved or disproved to me their TOS were violated. The way their system is set up there is no way for a user to know how much cpu usage they are really using - unless you have shell access to their server to monitor this.

This is a bait and switch tactic.

When cpu ceilings get hit, reputsable hosts typically notify their patrons and let them fix the problem instead of trying to sell a non business site dedicated service for $150 a month. Typically, for non criminals as myself, this happens by either being hacked or using a poorly written program that is using too much memory or cpu power - neither of which I could find on the justhost account that would have pushed up cpu usage. I have to call BS on them and say it was an issue on their end.

They were at least decent enough to let my ip through so I could pull off some data that I did not have backed up regarding a memorial blog for my son who recently died at the age of 7.

I made sure that I used my legal title in any correspondence with justhost.

I read the horror stories and expected not to get a "guaranteed" prorated refund back from this company since they were bought out and their mother company appears to be getting a bad rap.

Justhost only owed me $70 back, but I am a bulldog and it is the principal of the matter. Many people would not bother with it. I wonder how many other people roll over and just let the money go.

If they do not give you a refund, you can call YOUR state Attorney General's office and ask them to look into it. Most states have a complaint form online. My state, if they get enough complaints the AG's office will sue the company on behalf of the consumer.

You can also take the mother company, Endurance International Group, through small claims court. They are out of Burlington, Mass and you will have to take them to court their. Ask the magistrate for reimbursement of travel expenses.

If you used a credit card - initiate a charge-back - but first let justhost know you are going to do this so they have the opportunity to refund you. This is required before the credit card company acts. Keep a journal/log of the steps you went through.

After jumping through a few hoops with justhost they did refund my money into a paypal account. I did not really like this and it looks like they use paypal primarily now instead of going directly through the credit card companies directly - another layer of headache for the consumer since I do not link my paypal account to my bank and will have to use paypal to spend that money.

NEVER link paypal to your personal bank account -- this is a security issue --another story.

I hate to see a good companies get bought out by investment firms and go downhill squeezing as much profit as they can out of the company usually at the expense of the workers and the consumers. This has happened to many providers in the US and appears to be the growing American way of internet providers.

I am now buying vps service from a mom and pop company and getting quality service....oh please do not sell out :)

Biggest Pro: cheap
Biggest Con: Bought out by larger company and went downhill, questionable business practices.

Dreadful experience

I bought into the package, since then most of my emails are bouncing back, they charged for a domain they don't even support.
If you have a .eu domain be aware they do not have the facility to support.
Still can't get my money back.
I bought a 5 year package with them and now doing my best to move before the 5 years (ASAP)
Support service is terrible, they sent me generic emails which didn't solve my problem nor answer my questions.
NEVER NEVER AGAIN WITHTHIS ROTTEN COMPANY

One of the worst

We have been hosting with Justhost for about 6 months now and during this time we have experienced a lot of strange things with this company.
Not only have we received suspicious invoices but when you speak with the tech support they don't know a thing of what they're doing.
On each and every ticket I submitted or replied to I've had to wait for hours until I received a reply!
Is that what they call first class support?

After a while I was offered priority support which in fact did some effect on the response time.
This time it "only" took one and a half hour for them to reply. They claim to have a priority that takes between 20-30 minutes but that's just pure bullshit.

The support team barely reads your tickets and what you write in them, this is why it has taken days for me to solve a single downtime issue which occurs every day. You know what? It's still not solved!
A month ago I've noticed our SSL certificate was outdated so I contacted support but with no luck what so ever. The problem has still not been fixed.

Since they couldn't fix the downtime issue they blame me for being the cause of the problem. They say I might have blocked myself in .htaccess file each day and then enabled myself again. That sounds weird, doesn't it? Their support is one of the worst and most inexperienced I've ever experienced.

We will soon cancel our Justhost account and move on to another more reliable hosting company.

Summary;
Their support suck, the staff is both rude and unhelpful. They have a lack of experience and cannot fix problems. They are in fact "stealing" your money.
Do not go for Justhost. It will definably be one of your biggest mistakes and so was my.

Biggest Pro: Just hosting
Biggest Con: Their lack of knowledge. Rude and unhelpful support who barely read your replies.

Justhost support failure

Initially Justhost was good. Then they transferred my site hosting to a different person for no apparent reason. fair enough, anyone can make a mistake. Then they refused to correct the problem, constantly asked the same question, 8 different people responding but not answering questions, eventually I have lost my web site. Justhost are best avoided.

Biggest Con: Customer support do not listen or communicate

Scammed

Was charged more than the invoice said and they refused to refund stating that I had selected for domain privacy and server backups when i never did. I told them from a few days after signing up, please remove these services as i do not want them. But they said sorry no, i have already selected everything. When really I had not!! Really unfair service, i immediately report them and now they forced by law to refund money, still awaiting this long process

please do not use them and make mistake like i have.

I was ripped off by justhost

I bought two years of hosting from justhost, and this is the first time I've ever bought something online and been ripped off so shamelessly.

Within 4 days there was a problem with the site due to the resource limit, that's understandable and I asked for a refund since it turned out not to be a suitable hosting solution for the site. BUT two months later I'm yet to be refunded. Despite the promise of an 'anytime refund'.

Their refund department, after a little bit of negotiating agreed on an appropriate figure. However, that's as far as it got. When I wrote to confirm I'd like the refund, they sent some random automated reply that was totally irrelevant to the situation. I asked twice more, waiting patiently between mails. They are definitely ignoring me.
Furthermore I've been locked out of the control panel (they appear to have changed my password), so I have no hosting now either.

Every step of the way they try to sell you something, they are very slick at making sales, and it seems they use even more ruthless tactics to profit from departing customers.

Unfortunately I paid with PayPal and the 45 days within which I can dispute has elapsed. It's horrible when a company makes you jump through hoops to get your money back, but even worse when after all that, they pocket your money, add you to some 'ignore this customer' list, and there's absolutely nothing you can do about it.

At the end of the day, it is among the cheapest hosting you can get. But these people are crooks. I've seen reviews that the exact same farcical things have happened to other people. Only use this company if you are desperate. If you can afford it, go with a half decent and legitimate company.

Hosting companies I've hosted within include, BlueHost, Hostgator, Lunarpages, openmindhosting, KnownHost, ServerLoft. I definitely recommend all those companies, BlueHost and Hostgator offer good cheap hosting packages.

In case anyone is interested, here's a transcript of my conversation with their refund department:

Dear Sir/Madam,

Sorry to bother you once more, but I've still not been refunded, and after waiting a few days justhost haven't even replied.
I'm not sure if the last technician was following the conversation but I have been offered a $50.80 refund by Addie Saber (see below). This is because the site was only hosted 4 days, even though two months have elapsed since, the site hadn't been online at all during that time, so it was agreed justhost would waive the hosting charge. There was a problem with the hosting, it just wasn't the right fit for my site (we needed more resources, and within 4 days it was exceeding what this hosting package allowed).
I accept this refund.

If it helps speed things up, here are details of my payment:

PayPal Subscription Payment (Unique Transaction ID *****************)
Amount: $80.75 USD
Date: 4 May 2011
Time: ******** BST

Thanks,

**** ******

From: *********************
To: refunds@justhost.com
Subject: FW: [#2579281] refund
Date: Fri, 8 Jul 2011 22:16:09 +0000

My previous message was met by an automated response, that seemed out of context, I'm not sure what's going on.
So I am writing once more to clarify, I would like to take the $50.80 refund.

The domain is: *********.com
Thank you.

Regards,

**** ******

From: **********************
To: refunds@justhost.com
Subject: RE: [#2579281] refund
Date: Fri, 8 Jul 2011 16:08:45 +0000

I would like to take the refund.
Thanks

> Date: Sat, 2 Jul 2011 00:25:13 -0400
> To: *********************
> From: refunds@justhost.com
> Subject: Re: [#2579281] refund
>
> Hi John,
>
> I apologize for the issue. I can confirm we can refund the amount of $50.80 after deducting $20 for domain registration fee. Please let us know how you wish to proceed.
>
> Kind Regards,
>
> --
> Addie Saber
> Cancel Department

Biggest Pro: they make a convincing sales pitch
Biggest Con: they may steal your money too

DODGY

When it came renewal time at Just Host I spoke to 2 people and told them I wanted my account cancelled and that I DID NOT WANT TO BE BILLED FOR THE NEXT 2 YEARS.

Do you think they listened? They still billed me causing me to overdraw my debit card, then when i asked them for a refund on the overdraw fee they just said "sorry to hear" and that was it.

Do not bother with these idiots, there are far better companies out there.

Biggest Pro: The day you cancel your account feels great
Biggest Con: They are dodgy thieves