Cannot get refund from Just Host

I signed up with Just Host on June 2 because my current host could not provide a shopping cart feature. Just Host talked me into the 3 year plan and I paid up front. The money came out of my account the same day. After switching the servers to Just Host servers I realized that I did not have a clue as to how to set up anything -- every time I called I got a Middle Eastern person with a very heavy accent and communication was next to impossible. They kept sending me emails that were supposed to help me set up my website but I was still lost. Realizing I was in way over my head technologically, I decided to switch back to my previous host. Switching back was easy, I just typed in the server names. However getting my money back has proved to be the hardest task of all. Just Host does not have a phone number or dept. to call regarding refunds they only accept emails. So I followed the procedure to cancel my account and sent the email on June 3 -- today, June 16 I noticed the money was still not credited to my checking account so I called -- the British person (at least I could understand him!) told me I never cancelled my account and sent me an email to follow. When I followed the steps the website indicated that I had already cancelled my account so I called again. This time the Middle Eastern woman told me I had to email to cancel -- I explained that I have been through all this on June 2-3 and I was not refunded my money. There was dead silence for over 2 minutes. Finally I said "hellow?" several times before she said yes -- I said well are you helping me? She said I cannot help you you need to send an email. With that I said thank you and hung up and sent a second email.

This is the worst, most unprofessional, frustrating, rip off of a company I have ever dealt with -- DO NOT USE THEM!!!!!

Biggest Pro: If you get the British person you may understand his instructions.
Biggest Con: Language barrier, no customer service, no billing dept/refund dept. to speak with at all.

Not a scam just piss poor support

I signed up with Justhost about a week ago. Their ads got to me, what can I say... so I signed up for a 2 year plan at $70. I paid thru Paypal so and it was immediately transfered.

Then my site went down.

I of course freeked out! Their customer support is SLOW to say the least. I got so desperate that I signed up for their "Priority Customer" service. This service was supposed to get me an answer within 30 minutes every time. It usually was 1-2 hours. And the reply was just thanking me for my patience and telling me they would transfer the problem to another person. That usually happened a couple of times per email.

A lot of the time I would only get an answer quickly by using their 911 checkbox in the normal contact form. This service can be used by anyone. So the "Priority" service is complete rubbish...

1 1/2 days in without my site and having also found this place with all the bad feedback on Justhost, and I decided to chuck the whole thing and change hosts. This time to Dreamhost who had my site up in a few hours. But after being with Dreamhost for 1 day suddenly my site dissappears and a TEMP page i had up at Justhost suddenly kicks in for about 2 hours. The Dreamhost guys got it fixed thankfully. But it was weird.

So... after hearing all this about Justhost, I feared the worse and even canceled my credit card (which I tried to use to purchase their "Website transfer" that never went thru, because they kept changing the $49.95 to EUROS at the last second) and never expected to see my $70 again.

SURPRISE SURPRISE!! Today the $70 popped into my Paypal account ! So it wasn't a scam after all. Just REALLY poor customer support and amateurish work.

And one thing that really lead me to believe that they weren't for real was that through all the dozens of emails that were sent back and forth, only a FEW were from the same person... They might be a big company, but not THAT big.

But I got my money back and that's all I care about.

Biggest Pro: Got my money back.
Biggest Con: So slow that problems had to be solved by other company

JUST HOST

I FEEL SO scammed and betrayed and i feel really low right now.

You took my money made a mess of my business....i wish i had read a review of you before hand i will surely STAY AWAY FROM JUST HOST if i were you.

I wish i read this and listened.

My website is leass than 2 weeks old.......thank you for the ride.

BASTARDS!!!!!!!!!!!!!!!!!

Biggest Pro: none
Biggest Con: scam!!!!!!!!

Just Host Scam - Charged Twice and Not Refunds

I read all of the bad reviews for Just Host web hosting, so decided to steer clear of them. Instead i chose Host Clear...though I had a concern that the website looked a little like Just Host. I contacted the Host Clear helpdesk and asked them and they told me that had no connections whatsoever to Just Host...this is a blatant lie (as I found out later).

Host Clear and Just Host are one and the same company.

I placed an order with Host Clear and they notified me that my order had failed, so I placed a second order. They then took the money from both orders, therefore charging me double.

I have been trying to no avail to get a refund for one of the orders. But there is no one to talk to, just just have to e-mail them. They then give you the run around...so if have been scammed. This is now with Paypal in dispute resolution.

Biggest Pro: Cheap
Biggest Con: Billed Twice

JUST HOST JUST A NIGHTMARE!

I signed with Just Host 2 days ago as they were Wordpress recommended. I've discovered that without notifying me they've taken $118 in one sum instead of monthly. I have sent several emails and got no reply. I've also used Live chat 4 times and been told that my emails would be answered in 20mins again, a load of lies. I also called the States to complain and they just hung up on me! I am notifying my credit card company that they are fraudsters, and to stop the credit card payment. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE!!

Very Unhappy with JUSTHOST.com Support

I purchased a Domain name and the Website "Submission" and paid by PayPal.

At the end of the transaction I was given no information as to what follows next.

Two days later I've sent an email to support@justhost.com ans asked for information how to Login, PW, how to create email address, FTP, etc.

I received only automatic responses stating that I will receive response to my questions within an "hour". At the same auto-response they try to sell me "30 minutes response" plan for $19.50?

For about 5 days now I go to CHAT LIVE function and the JustHost agents are unbelivable. They tell me I have received responses to ALL MY QUESTIONS. We will send you one right now. When I check my mail-box they are asking me for information which I've been discuss with them: "My Domain Name, my email address, etc.

I am so frustrated ....I am not struggling to CANCEL my account. I callke GB 011-44-871-311-0813 and they placed me on hold for about 20 minutes, I disconnected.

Better pay more money and go with www.godaddy.com. Who knows they might be just the same garbage.

Kosmas

ITS NOT THAT BAD

I rated the overall rated down a bit, because there, just like any other hosting site there are some things that could be better. I .love the way the website editing section and the cpanel is set up to be very customer friendly. I don't know what everyones problem is with this site, I think that we are getting our moneys worth, you just need to be able to be pation expetiallly if you are transfering form one webhosting site to justhost.

Biggest Pro: Its like you are working in Microsoft Word when you are editing your site pages
Biggest Con: You have to be a able to learn a little

JUSTHOST ARE CROOKS!

I used their services for 2 weeks cause I was doing a school project and then decided to cancel since their advertisment says "anytime money back" and "free domain for life" and "no hidden fees". Well was I wrong. They charged me roughly $70 for the year and they advised me that they will refund me back but with $20 less due to the domain fee. Above all, the only way to cancel is by email only. There is no 800 number to call to cancel and they basicly try to delay the cancellation process by having me communicate to them by email only. It took me 3 emails so far to cancel my service. What a joke! Don't use them at all!

DECEPTIVE Check-Out Process, Very Poor Customer Service! BEWARE!

Just (Heist) er.. (Host) presents a good storefront BUT once they get you in the door your stuck... stuck with shoddy web building tools, NON-existent customer service and a very difficult to operate FTP and most importantly (you WILL NOT get your $$Money $$ Back!)

BEWARE: Periodically JUST HOST will send deceptive "Sales Tactic" emails trying to rope you into thinking they're offering a deal. Promising FREE additional web tools, in actuality, they take you through the same deceptive check-out process, making you think it's free until "without you even realizing it" you've SURPRISE check-out with your billing info already stored on their site! Good luck trying to get your money back.

On my initail sign-up for Hosting I was lead to believe nothing other than I would be paying a Monthly Fee for hosting on JUST HOST. NO WHERE, EVER, did their sign-up process state that I would be billed anuually (the entire total for the year!), not even in the fine print, I read that too!

Final words of wisdom:
"Very poor quality web hosting, No value for money, No 'Real' customer service. Very basic templates and very hard to use FTP service.

Biggest Pro: They suck you in Fast!
Biggest Con: and spit you out Slow!

Just host has crappy webpage building apps

Man, I am so fustrated trying to make a webpage. They advertise all these applications and modules, but the downloads of these apps dont really apply to the site builder. Some of the templates don't work. It just seems like to much mess with not enough help. Pick another Webhost.