ONE PROBLEM AFTER THE OTHER (and the other & the other.......)

Where do I begin...okay for starters my website is "up" for roughly 70% of the time causing my customers to e-mail asking me what's wrong with the site. Many times my website is "having server trouble and I should contact the administrator" and alot of times my cPanel is all switched around missing some things and the file manager doesn't work right. This morning I woke up to find vacation and travel ads on a "parked" page where my website was only a few hours earlier. After 6 hours of e-mailing support@justhost.com I got a reply that my domain expired. Why wouldn't they notify you first instead of just removing the site? I do alot of business through my site and this makes my customers go elsewhere with their money. There are only a handful of websites like mine so the competition is tough...I don't want my loyal customers thinking I'm a flake who can't run their business. The only reason I am still using them is because all my products have the domain name on the labels. I am changing them and transferring everything to a new host...if I can find a decent one. The price is great but you get what you pay for. If I could change everything over to a new host right this minute I'd do it. Bottom line is if you want aggravation,problems,trouble and more aggravation (that you are paying good money for) then go with justhost.com. I'm getting as far away from these bastards as I can really soon. I just wish I had found the reviews over a year ago.

Biggest Pro: Price
Biggest Con: everything but the price

They confused the 5 nines with the 5 ones.

I switched from hostmonster because of horrible billing issues and thought I would give JustHost a try. My god was this a mistake. The email is down half the time, when I say this I am not exaggerating. When I contact their tech support, I get the generic, "our admins are aware of the problem and will resolve the issue in a timely manner". Their English is simply pathetic. I thought about staying until the end of my contract, but simply can't. If you are looking for a web host, I implore you, DO NOT use this company.

Biggest Pro: It was cheap but still not worth it.
Biggest Con: The whole thing.

Just Host is the biggest con! be careful

I have been with JustHost for one month now hosting www.fastcashforex.com, this morning i tried to open my site and work on it since it is still new site and only few pages i have! I was surprised to find my account is suspended! i had no idea why and how!
I tried to contact justhost on the phone but without any luck.
after couple of hours i found an email from them telling me the following:"

As you probably aware, here at Just Host we proactively monitor all our servers to ensure that our clients websites are loading as fast as possible at all times. During this routine monitoring we
have found that your account is utilizing an excessive amount of system resources, and we have been forced to suspend your site as per our terms and conditions '10% CPU/MEM/MySQL Policy'

For your reference, here is a copy of your usage report:

Top Process %CPU 45.0 /usr/bin/php /home/fastcas4/public_html/index.php

%MySQL 12.0

Just Host offer unlimited hosting space and unlimited bandwidth, but as per our terms we will suspend any website which exceeds our 10% CPU/MEM/MySQL policy. We hope that you understand our position in
ensuring that we provide the best possible service. In order to continue to provide this high quality service, you will need to upgrade to a dedicated server, which will give you an abundance of
additional resources and speed up your website.

As a loyal Just Host customer we have arranged for you to receive a special deal on a dedicated server with SingleHop, (our trusted dedicated partner) who will assist you with everything you need
to make your switch a smooth transaction.

Please visit this link to upgrade to a dedicated server: http://www.justhost.com/godedicated

Sorry for any inconvenience, and we hope you understand our decision. Once you have made the switch to dedicated, feel free to contact us at billing@justhost.com for a refund of your current Just
Host account. On behalf of everyone here at Just Host, we wish you all the best with your online ventures.

PS: We strongly recommend you consider making the switch to dedicated, as you will experience a vastly improved service, and avoid being suspended again in the future -
http://www.justhost.com/godedicated

It took me the whole day just to get a response from seniors to answer me to have access to files (i was not allowed to have access to cpanel but i was given a link to download (i am not sure if it has all my files yet!!!!! will see tomorrow when my new host download all files.

My site is only few pages and it is a new site! i don't understand how the CPU was high (one thing i was trying to do is download SiteBuilder Elite software and it didn't work! will this cause the problem? this what they also claim.

Please beware of this company they are unreliable company.

Biggest Con: biggest con out there

Just a start, but it seems a good start.

Hi,
Recently I bought a shared account in justhost.com for my website. The first feeling about justHost is excellent for me. I have just started moving my websites to justhost account. My account got activated in around 3 hours. The instant activation claim is though wrong, all the verifications including phone verification may take some time. So as per me 3 hours activation time period is quite acceptable.

FTP speed is lightening fast. My site loading speed has also increased incredibly. Though my current site(questionsforinterviews.com) is very small I am planning to move one of my bigger site soon.

As of now I am quite happy with JustHost. I will continue to post here once I get good/bitter experience with just host

If everything will continue like now, I may not expect better for little price like few dollars for 2 year hosting. I am quite happy till now and wish the same in future too.

Regards
Susant
questionsforinterviews.com

Biggest Pro: Cheap yet seems much faster and seems reliable than my previous host.
Biggest Con: Nothing till this point

very bad service

Very bad service,sometime my domain is off line fiew hours without my knowlegue.
After that nobody can find myself in google search engine :(
Is very bad,but very cheap hosting

Biggest Pro: +

JustHost just didn't host!

We signed up with JustHost on Jan. 25, 2010. They were prompt in billing us, and we quickly received e-mails with our billing statement, DNS server settings, a request to authorize them to e-mail us about data
centre maintenance work and exclusive deals, and a 50% discount on all account upgrades. However, we did not receive a welcome e-mail with log-in information which was needed to upload our site.
After contacting tech support by phone, he said he was resending the info. I still didn't receive it. I chatted with support. He said "I am sorry but I do not have direct access to send you your login details" and kept telling me to call 1-888-755-7585 or e-mail support@justhost.com. I e-mailed support@justhost.com about the problem. By this time, it was already more than 24 hours since I had signed up. An auto responder said "As we offer 24/7 technical support you can expect to receive a response from us within the hour." I received no response, period!
On Jan. 28, I filed a dispute through Paypal. The next day they canceled our account and gave us a refund. This company offers low prices, but then they probably have to in order to keep snaring new customers and make up for the others they lose through rotten service!

Biggest Pro: Cheap! Has lots of great features--or at least they advertise them!
Biggest Con: Very slow account setup, or just a total scam! Pooooor customer service!

JustHost was Good Once

I used JustHost service for 12 months with only 1 problem: they suspended my account by accident! They said sorry about it and I forgot about it as I was happy with their service. Uptime was great and support was fast and prompt.

But on my 13th month (last week), I just need to leave them. They suspended my account twice in a week!

First, they said in the email that 2 of my sites are using more than 10% of their server's resource. This is strange, because those 2 websites have very low traffic (not more than 10 visitor a day), and there were no significant increase of sudden visitors. I even have never updated one of them in a month (both using wordpress). But I tried to understand because the other website was using autoblog. Maybe this autoblog was causing the problem, although I still couldn't understand why the other site (the one that's haven't been updated in a month) can use more than 10% of the server's resource.

I TOOK DOWN those 2 websites immediately, send an email to support, and a few hours later my account was unsuspended.

A few days later, my account was suspended again. This time my main domain was using more than 10% of the server's resources. It's a wordpress blog, and just as I made a new post, my account was suspended. So, making a new post in wordpress was using more than 10% of the server's resource? If so, why haven't my account been suspended before? I've made hundreds of posts with this domain, and there were never a problem before.

This time, support was very disappointing. I emailed them 2 times and no response in 9 hours. I contacted their live support 3 times and all the live support agents only said that I should wait for my emails' replies by support. And about 11 hours later, my account was unsuspended, with the email saying that this was the last time they will do this. If ever I use more than 10% of their server's resource again, my account will be deleted immediately.

So I had to move to another hosting. I backed up all my files and databases immediately (while praying that I won't use more than 10% of their server's resource while backing up), and signed up for another hosting company.

After I moved, I cancelled my account. This was surprising, because when I fill in the forms to cancel my account, they offer a huge promotion, which are free hostings and free other services such as search engine submissions etc which normally they would charge for. That was tempting, but I couldn't take it anymore. If I get those for free, maybe I will get suspended more often.

So, the price of JustHost is great. It's cheap, uptime and speed is great. But with something cheap, I don't get the service I expected. Price just don't lie. JustHost was good for me once, but not anymore. Their support used to be great, but not anymore. I used to think that this was the best hosting company ever, but last week I changed my mind.

don't buy the add ons and don't bother with customer support

I wouldn't recommend justHost to anyone due to misleading advertising and poor support.

When I signed up, services were recommended to me at a 50% discount -- if I purchased TODAY only. I bought them.

The next day the same services were still offered at 50% discount, and those discounts continue to the present day. Ir was a come on and, stupid me, I fell for it.

More important, the service I really needed, Search Engine Submission, was described in a misleading way. Anybody can submit a URL to a search engine, its a no brainer. The service advertised by justHost specificially said: "Submission Hubs professional search engine submission specialists will analyze your website to maximize the results." Banners declared "Website Analysis" and "Professional Submission". The page is http://www.justhost.com/submission-hub?cdd7a2e24c4340edcc364e723863a056, you can look at it yourself.

Doesn't that imply some kind of intelligent help in improving your score with search engines?

I asked customer support to describe what I purchased and how it worked. It took two support tickets and about 8 emails but I finally got the answer, and I quote: "this is a submission of the name only". (I have to assume that "name" means "URL"). I haven't received any confirmation, but I am pretty sure that they simply run a script which submits your URL to the various websites. For this you pay $99, or $49 if you sign up TODAY (well, its always TODAY, so don't rush).

Now I could be wrong about all this, so before I posted this critique, I emailed the CEO with a copy and gave him a chance to tell me why I was wrong. The answer? A repeat form letter response from customer support telling me that the submission was "name only".

I will be terminating my service with justHost when my contract expires and I do not recommend justHost to anyone. I especially recommend that no one buy any add on services from justHost.

If you want to see the chain of emails, email me at webmaster@haiti-info.org.

Biggest Con: customer support is deaf, misleading advertising

JUSTHOST = BIG RIPOFF Guarantee is a JOKE

I signed up for a simple website with JustHost.com because they advertise Free Instant Set-Up and NO HIDDEN FEES. I worked on my site for 3 days and never could make sense out of their setup features. Never added any services. I got fed-up with it after 4 days and cancelled my agreement with them. That same day they charged my account for a total of $61.54. I wrote them since they also advertise a "Cancel Anytime".

What a joke! First of all: I had to have the original Welcome Letter in order to start the refund process. I keep everything, so I had that. They had charged me for "Faster Server". Now, why in the hell would I order a "Faster Server" when I couldn't even build a website?

After their "NON-REFUNDABLE fees were deducted I got $7.95 refunded. Stay away from JUSTHOST.COM. They are nothing but RIPOFF ARTIST.

Biggest Pro: Slick Decptive Advertising
Biggest Con: Total Ripoff

JUST HOST IS AWFUL!! DON'T USE THEM

I tried to set up a domain name and etc on Just Host. Everytime I clicked on a tab, or button or whatever, they bounced me out of their site back to my home page. I finally got my domain name set and tried to do "add ons" but once again, I was bounced out and didn't know if what I had clicked on went through or nt. I called and told them to cancel any charges and explained what happened. The person I talked to said he would cancel the charges. Then....two days later, I was billed!!

I am now disputing the charges and filing a complaint with the Federal Trade Commission. They could care less and probably think I will give up - my attorney will be the next one in line after my credit card company with whom I have filed a complaint and refuse their charges. This company is totally UNETHICAL - don't use them!

If I can't even get a site set up without problems and no support from the company, can you imagine what support you would get with problems at a later date??

Biggest Con: response to problems