No Trouble Here

Pretty tough reviews here. Frankly had I read them before I signed on, I probably wouldn't have. That said, I've had pretty good luck with the company. I found their idiot-proof build a site a bit unwieldy to work around, but it's just because I was unfamiliar with their file structures. (I build mine locally, then upload via FTP).

They got me set up, I transferred a domain in from another host, frankly just so I'd not have to redirect to a subdirectory in my base site, they helped set up an SSL (a bit pricey, but what the heck, it seems to work). I did have one 'odd' situation in that when logging on to the admin site, it indicated the terms and conditions needed to be agreed to (I did that at initial sign up, read every word) but when you clicked on the link, it rolled back to 'click to agree and proceed'. After an email to support indicating that I could not agree to something I had not read, the problem stopped and I get into the files manager just fine.

Of course, looking at some of the reviews, the house may come crashing down in a few months...we'll see. Until then, I'm satisfied.

Biggest Pro: Price is right (so far)
Biggest Con: A bit difficult to figure 'add ons' correctly

JustHost- the Anti Christ

With JustHost, the first six months were just fine. Then someone (that's what they said) placed a trojan on my site that transferred everyone to a porn site. I downloaded the site, scanned it with three programs and found nothing. Because of their insistence, I deleted the website and uploaded the original files. A couple of days later, my site goes down. Internal server error. I get an email from support stating that they think I have a virus in the website. I jump on support and they fix it and they denied sending me an email about a virus. (if they would check their support tickets, they would see it there) Today my site goes down again for the same reason, so I go to login to the cpanel and my password was denied every time. I got them on live support and ripped them a new hole including threatening with legal action. After fifteen minutes of ranting and going nuts on them, the guy tells me that it looks like my website is fine now. He also made a statement that proves that they are the ones that are screwing with peoples websites. He said: I promise you that your website will not have any more problems. How in the world can someone promise that unless their the ones causing the problems? In conclusion, run while you can and stay away from JustHost like they were a communicable disease.

Biggest Pro: If you never have a problem, they love you.
Biggest Con: If you have a problem, they will screw with you and make your life miserable .

BAD! STAY AWAY!!! DON'T CHANCE IT!!!!

Just Host started with a discount and a great support system. They mislead me and I had to change host. They would not refund they money, did not give me the perks I paid for, and at the end they did not transfer my domain name and only agreed to allow me to keep it if I paid 10 times more. They are great until you pay and after that it is all over. I was not given the option to renew my business name within the 30 days they are suppose to give me. My site was shut down because of them and they were rude and did not respond until my 30 days were up. I contacted another hosting company that is amazing. No concern for customer satisfaction, just greed.

Biggest Pro: located someone else
Biggest Con: lied to

Can't seem to set up Email using Outlook 2007

After 10 emails and 4 different people and each not knowing what the other person did to get my email set up they told me to just use the Webmail to check my email.

I have used other hosting companies to set up email accounts no problem. I thought I would give these guys a shot - worst decision ever. As mentioned, I was trying to get Outlook 2007 set up and no luck. It simply wouldn't accept the information.

So I asked someone what to do. I followed exactly what they wanted - they asked for screen shots - I provide them. Then someone else took over the issue and asked for the exact same screen shots again. I said I've already sent them to someone else - in previous emails - why should I go through all the exact same thing again.

Some one else then took over the issue and asked for a cmd run and I did that and provide all the screen shots again.

The answer I got back was check your email using Webmail

What I'm outraged - why should I use the webmail based when other email accounts are fine with Outlook 2007. Oh we can't figure this out - just do it this way

Technical service I think is, and this is just my opinion, is farmned out to a call centre and they can only go through a menu of problems - if it falls outside this menu or problems and answers they end up just throughing their hands in the air and telling you to use Webmail, basically meaning we have no idea why this isn't working with Outlook 2007.

GEt on the ball guys what a way to run the business at least I only signed up for 3 months to see what they were like.

I wish there was a number lower than 0 as they don't seem to want to figure out the problem

Biggest Pro: not a thing
Biggest Con: everything

JustHost will say anything to get you to sign up

I don't know how on earth JustHost.com got so many positive online reviews on other review sites unless they paid for them. They have EXTREMELY poor tech support and their sales agents will say anything to get you to sign up with JustHost even if it is untrue. We were told unequivocally that if we paid the $50 for JustHost to transfer our website, we would then be able to use JustHost's website builder tools to modify the website. After waiting over a month for them to finally transfer our domain names, we discovered that this information was completely false. A website built with another web host cannot be edited using JustHost's website builder tools. Both the billing department and sales department admitted that we were "unfortunately just simply told false information" by the sales department. “Unfortunately” this meant that we would have to rebuild our entire website using JustHost’s website builder tools if we wanted to be able to update our website. Also contradictory to the information provided by their sales agent, the website development tools included in the JustHost package are absolutely NOT for the novice website builder. Even if you’ve used FrontPage or other simple tools to build and maintain website, you will not have enough expertise to use JustHost’s tools. You need advanced training to be able to do anything beyond building the most basic webpage that you never modify or update. There isn’t even a way to copy page formats so that you don’t have to rebuild each and every page. There is also no way to even insert more than one picture into their website templates without linking to an outside photo gallery page that requires the use of another very complex program. The difficulties using JustHost’s website builder tools and, in fact any of their services, are compounded by their horrible tech support. Both phone and chat tech support are considered “Level One.” I’m not exactly sure what this means, but after holding for OVER AN HOUR EACH TIME to even get tech support on the phone (x8 calls= over 8 hours in two weeks), we were repeatedly told to simply look at the tech support videos on their website or to then email tech support since Phone and Chat support only dealt with the “simplest” issues. Their online tech support videos are completely useless. You have to watch all the way through a lengthy and slow video to get information only to discover that these “helpful” videos only provide the most basic information and are not at all helpful. Any search for tech support information brings up “no information found.” Even though we have ONE primary contact email on our account, JustHost tech support would sporadically (and for no apparent reason) decide that they wanted requests for tech support to come from one of our other emails. They also asked for credit card information to “confirm” that the tech support requests were in fact coming from us. This is all extremely shady, highly suspect, and scary when you’re dealing with work emails and website data. Do not trust JustHost. They will promise you the moon to get you to sign up and then you will rapidly discover that their promises are false, their tech support barely speaks English and are impossible to either get on the phone or to get any useful information from either by email or chat. You had also better be an expert on both domain transfer procedures and website development, because you will be expected to know how to do both without their help. Needless to say, we are transferring our domain names away from JustHost as soon as the 60 days pass, and we do not recommend JustHost.com to anyone.

Biggest Pro: If you are a trained expert in website development, you might like their website tools
Biggest Con: HORRIBLE tech support & sales agents lie to gain customers

They lie and they charge you too much

They constantly try to up-sell you and/or even prevent you from canceling the services. Not only do they try to trap you with them, but I had a customer service person tell me that it didn't matter what I did, they were still going to take the money out of my account, and this was after they signed me up, without my permission, for additional services I didn't even order.

Fortunately, I've changed banks and they have no access.

Don't give these guys your credit card info.

Biggest Pro: Nothing
Biggest Con: Everything

Worst Nightmare

When I signed up with Just Host, my order did not go through correctly. The Just Host web site charged me for a plan I did not order. When I tried to get this corrected, it was nothing less than a worst nightmare. Every Just Host employee I spoke with said they will correct the problem, but in reality they made it worse by charging me for a higher plan or completely mixing up my requests to put me down for the particular plan I originally wanted. Even after they finally signed me up for the plan I wanted, they refused to send me an updated invoice. This song and dance took place for quite a while. I have a very long chain of e-mail correspondence to prove the rediculouse non-sense that took place. The only two good things about this experience are as follows:
1. Unbelievably, I received a correct refund for the many transactions involving the confusing mess the Just Host employees ran me through.
2. I also learned my lesson on what I need to do to locate a decent web hosting company.

Biggest Pro: After a great deal of struggle, you actually get a refund back.
Biggest Con: The Just Host employees made it very difficult to obtain what I ordered.

awful

i cant believe that these jokers can get away with this! my site has just been suspended, now all i have is a phpbb forum, about 500 members, 50 maybe being online at any one time however i seemed to have surpassed some 10% CPU time which they decided to suspend my account on behalf of! im so discusted they even had the cheek to call me a loyal customer - here how about a dedicated server at £149 a month! i mean come on! i ran a small site it shouldnt have ammounted to this, the most i had on it was a few images for forum use, i cant believe that this has ammounted to this! also we had a shoutbox on the forum, this was their main reason for suspending my account! i just cant believe this! criminals! out for more money!

UNLIMITED MY ASS!!!

Biggest Pro: nothing whatsoeever! (pro = the owner will die someday soon)
Biggest Con: damn criminal con-artists!

I took the bait, but only to find out too late.

I have just now signed up with JustHost and am not to pleased to be hearing about this scam they seem to be running. I have gotten an email that said:

"I can see from our records that you attempted to place an order with Just Host today, but for some reason you ran into difficulties and the order was not completed.

To apologise for any problems you may have experienced, here's a special link to receive 50% off the usual cost of our unlimited Just Plan!"

Yet they took the money out of my account and now they are saying they are having a problem getting my account activated AFTER the fact?

Now they want me to click on a link and purchase even MORE services from them?

Not bloody likely.

Biggest Pro: nothing
Biggest Con: everything

Stay as far away as you possibly can!

Signup Date 4/20/2010

Premium Plan, Discounted per Email Coupon.
When you check out it promises 2 Additional Domains.
NOT SO! If you respond to one of their email scams Nick Baker (some big title) sends you a 50% OFF coupon.
When you pay and activate your site, you are instructed to contact billing@justhost.com for your two additional domains.

I did.
14 Emails and 14 CSR's later my issue is unresolved. No additional domains. Instead we are selling the domains for $14.95/year.
The last email came from another automated thingy that issues me 3 months of FREE HOSTING in exchange for my trouble.
I have spent 2.6 hours with these IDIOTS today, the 1888 number is not answered and if I was talking to a live CSR I would have received a call by now from a Manager, or Supervisor.

This company is about the worst FRAUD I have seen todate. Whoever shows them on position 1 of their review list should distance themselves but will likely not because the review site likely gets a huge CUT from all the money that is blown into Justhost.

What a shame America! What a shame!

Their Guarantees are JUNK, no SUPPORT is available. CSR are not responsive and change all the time.
Wanna save some money? Don't get your stuff hosted with these guys. It's totally silly!

If you think you get the promised refund? No! They will send you a link that requires a lot of stuff, the refund will not be complete and your selected domain will not be released for 60 Days...............

Good Luck! I will answer ANY questions you may have about this place, in fact all these emails I got from them will be published!

Biggest Pro: None
Biggest Con: Read the Reviews, Its worse than WORST, there should be a -!!!