Justhost was a good company for me until they were bought out. This company appears to have gone down the tubes since they were bought out by Endurance Group International.
I had a 3 year plan and ran a small mom and pops genealogy site as well as a personal blog. Both sites have extremely low traffic.
The company has blacklisted ip's addresses sporadically to where I could not access the server from home, but could from other ip's. I Opened up a ticket and they fixed the problem once by removing the ip off the blacklist. It happened again a few months later and they stated they did not blacklist ip's. So basically I had a system I could not access from my home and the tech was either lying to me or incompetent. It makes me wonder how many other good ips were blacklisted.
Forward to 1.5 years later - out of the blue I get an email that my site had hit their cpu usage ceiling and the account was suspended according to their terms of service. It then went on to tell me that I needed to upgrade to one of their dedicated servers for $150 a month. I got a good laugh out of that one since the email really never proved or disproved to me their TOS were violated. The way their system is set up there is no way for a user to know how much cpu usage they are really using - unless you have shell access to their server to monitor this.
This is a bait and switch tactic.
When cpu ceilings get hit, reputsable hosts typically notify their patrons and let them fix the problem instead of trying to sell a non business site dedicated service for $150 a month. Typically, for non criminals as myself, this happens by either being hacked or using a poorly written program that is using too much memory or cpu power - neither of which I could find on the justhost account that would have pushed up cpu usage. I have to call BS on them and say it was an issue on their end.
They were at least decent enough to let my ip through so I could pull off some data that I did not have backed up regarding a memorial blog for my son who recently died at the age of 7.
I made sure that I used my legal title in any correspondence with justhost.
I read the horror stories and expected not to get a "guaranteed" prorated refund back from this company since they were bought out and their mother company appears to be getting a bad rap.
Justhost only owed me $70 back, but I am a bulldog and it is the principal of the matter. Many people would not bother with it. I wonder how many other people roll over and just let the money go.
If they do not give you a refund, you can call YOUR state Attorney General's office and ask them to look into it. Most states have a complaint form online. My state, if they get enough complaints the AG's office will sue the company on behalf of the consumer.
You can also take the mother company, Endurance International Group, through small claims court. They are out of Burlington, Mass and you will have to take them to court their. Ask the magistrate for reimbursement of travel expenses.
If you used a credit card - initiate a charge-back - but first let justhost know you are going to do this so they have the opportunity to refund you. This is required before the credit card company acts. Keep a journal/log of the steps you went through.
After jumping through a few hoops with justhost they did refund my money into a paypal account. I did not really like this and it looks like they use paypal primarily now instead of going directly through the credit card companies directly - another layer of headache for the consumer since I do not link my paypal account to my bank and will have to use paypal to spend that money.
NEVER link paypal to your personal bank account -- this is a security issue --another story.
I hate to see a good companies get bought out by investment firms and go downhill squeezing as much profit as they can out of the company usually at the expense of the workers and the consumers. This has happened to many providers in the US and appears to be the growing American way of internet providers.
I am now buying vps service from a mom and pop company and getting quality service....oh please do not sell out :)
Biggest Pro: cheap
Biggest Con: Bought out by larger company and went downhill, questionable business practices.