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Jumpline
Jumpline Reviews
 
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"They seem to try to trap unwilling customers"
Jumpline   http://www.jumpline.com/
By: Gregory Bruno   burlynerd@mindspring.com
Date/Time of Posting = Apr 10 2003 / 09:33:16
IP Address: 52.128.30.25
Rating: 4
I had a number of domains with Jumpline.Com for quite some time, and had no issues with them. Then, I found out the hard way that you must be VERY careful with them when you try to cancel an account. Their policy requires you to use their web-based interface to cancel the account, but they don't provide an immediate confirmation of the cancellation. When the date of the cancellation arrived, they renewed me for another year, and told me that their policy does not allow refunds after the charge has been made. The fact that they have such a policy kind of tells you something about Jumpline. Anyway, I am in the midst of fighting their bogus renewal and charges. They seem to have a lot of practice with enforcing the policy, so I'm pretty sure that I am not the first victim. Their service is OK, so if you do decide to go with them, just make sure you hound the heck out of them to give you an immediate confirmation of your cancellation order. If my suspicions are correct, this "trap" is the source of a major portion of their revenues.
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