JUMPLINE STINKS!! What happened?

I'm leaving after an OK company has virtually disappeared. Too much downtime! No good support! Phone support has disappeared for any serious issues. Too much spam in e-mail accounts hosted there. Anywhere else cannot be as bad.

Don't use jumpline

I have been with jumpline with three VDS server spaces for 8+ years. Now that their customer service is non-existent and their support (seldom accessed) is extremely lacking, I am seeking a change. I find I am seriously over paying for my services, like 3 times the going rate. They have made the control panel very user unfriendly. They have no links to support documentation. The most serious revelation is that they have probably cost me a lot of money in lost business due to their downtime. Nothing gets corrected. Nothing gets better. It only gets worse. I will certainly attempt to control their continued billing when I cancel after reading the reviews here that they commit fraud in that regard also.

Biggest Pro: None that I see at this time
Biggest Con: They have serious problems in all areas. Downtime will cost you much business and money. Support is non-existent.

Don't use Jumpline!!!!!

Like the other reviews here, my situation is the same. They charged me a renewal when I specifically stated to cancel my domain. They charged me another year at 5 times the price to "host" a domain that no longer existed. They hide behind a small sentence in the user agreement. Their policy: If you use a credit card, you give them permission to keep automatically renewing you at an exorbitant rate.... They WILL NOT refund your money. They will rip you off. BEWARE.... You will be sorry. AVOID AVOID AVOID 8/10/2011

Biggest Con: They will rip you

BEWARE! JUMPLINE WILL BILL YOU AFTER CANCEL AND WILL NOT REFUND!

On 2 occasions I sent notification to cancel my account and not bill me. They did not cancel my account and they charged me anyway! Then I called in a couple of weeks upon seeing the charge on my card and they would not refund it. They were very determined on the phone to not listen nor to help in any way. They would not refund my money for a service that I don't want! BEWARE!!!
Bob Nesbit

Jumpline has gone from great to Fraudulently Charging my

Jumpline used to be great - great customer service, great support. Now it's one of the worst companies I have ever worked with. I used them for my personal site for 8+ years and began using them for work. Big mistake. I had 3 sites on VPS and other shared servers - total billing of close to $200/month. Their Tech support was terrible. I would call and they would have no answers, and would say they would elevate the ticket and get back to me, and that would be the last I would hear about it until I would call again. This happened for quite some time. I requested a restore from backup on a Wednesday, and when it still hadn't occurred on Friday afternoon I called to check and they hadn't gotten around to it yet. I restored from my own backup and asked them to remove the charge associated with their backup service. This again took forever to resolve and several calls to "Customer Service" before the charge was credited.

So I cancelled the account. Sent in writing. They responded promptly to that request, saying that due to their Terms of Service I had to wait 30 days until I could submit a request before my card would be charged again. Fine, whatever. I again request to cancel. They say fine, and go through the motions, sending me a confirmation of cancellation and everything. 3 months later I am still being billed. I call to have the charges removed and they say they will remove 1 month of charges - even though I have emails proving that I requested (and confirmed) that the account be closed. I spent all day on the phone with their "Head of Billing" who refused to correct the situation.
I ended up referring this to American Express Fraud Protection. I'm putting this out there so no one else has to deal with this mess.

Biggest Con: Watch your credit card statements - they will bill you fraudulently!

Beware!

Beware of their 'free' offer! I bought a website creator at Fry's for my teenage son. It included 1 year free webhosting offer provided by Jumpline. First, it was not quite free because when you activate it, you have to pay som money for address registration but it's OK. But that is the point when they get your credit/debit card information for future use. My son provided with his own debit card. They actually may send you reminder that your account would be renewed for another year unless you cancel it in some very narrow time frame. But before sending you this notification, they might play a dirty trick. They send you email that they are unable to charge your card. After getting this email, my son decided that he doesn't need to do anything and later they started charging...not once. My son sent them email but they don't monitor it. Finally we've got hooked for another year for the huge price.
So if you've got hooked with their 'free' offer be ready to pay more later. And don't believe in so many good reviews, better check their BBB ratings, currently it's C-

Account removed without notice while paid up.

These people just deleted our long standing reseller account, without notice and while the account was paid up.

Support's response was that they were "told" to remove all child accounts of our reseller account, no further information, no explanation, no further comunication.

If this sounds like something that you would like to happen to you, then by all means go ahead and sign up with them.

Biggest Pro: they used to be cheap and 70% reliable (no pros now)
Biggest Con: thieves and bullys

Jumpline is the worst ... ever!

Jumpline bought HostingRails earlier this year and it's been nearly for months of admin hell for my team. Our website goes down daily! We used to get 6-second page loads that are now commonly more than a minute and usually timing out. Worst of all, they want us to reconfigure our app because it's the problem! Hello...website worked find until Jumpline came along. Jumpline is the worst ever!

Biggest Pro: Support
Biggest Con: Performance

STAY AWAY ATAY AWAY

I can not say enough bad about Jumpline. I have had so many problems and their support NEVER makes an attempt to make me feel better as a customer. My latest experience is them changing my company MX records and removing ALL "." from them so we did not get email for a day.

When I asked how they would make this up to me and told them I wanted to talk to a supervisor they just ignored me.

HORRIBLE SERVICE HORRIBLE COMPANY STAY AWAY

They sold my name

We are a small non-profit organization that was working quite well with them until they sold off our domain name after we paid the invoice to renew it. The customer service person tried to blow me off at first like I didn't know what I was talking about. That was until I told him. I received one invoice and I paided and the system showed that we did. He confirmed. But then said they used to to pay for my hosting fees. Well I said if that is the case why did the invoice I received via email and land mail only request the payment for the domain renewal. And why did they not contact us or list unpaid balance and that they would not renew our domain name as the invoice indicated happend automatically. Long and short our non-profit which has printed material adverstising our web address is no longer valid. They are trying to see why things happened the way they did and what should be the resolution.

I asked who is this going to elevated with and he said his supervisor. I asked would I get a phone call or email follow up he said probably email. But he wasn't sure when that communication would occur.

I am soo upset and I plan on telling the world how Jumpline's poor managment cost my organization issues in print, media, and reputation.

Biggest Con: Poor billing and accounting system. Lack of direct communication.