Customer Service Stinks!!!

After using Jumpline Hosting for 7 years I finally decided to give up the site as I moved on to other things. Their claim to answer all questions within 24 hours is not true. They ignored emails requesting the account to be closed. They even did not close the account when I phoned them. Finally after more calls and after they renewed the service against my requests, I got through to the most nasty "customer service representative" imaginable until I had him transfer the call to the"supervisor". He was worse and talked right over me until I gave up. I finally had to ask the bank to resolve the problem. I guess wonky humorless techno types might find this refreshing. I found it abominable. Freeze the Freaks Out I Say.

Biggest Con: Billed in error and refused refund

Bad Customer Service

This company does not value customer service nor listen to their customers voices. I've complained many times since they were purchased even through snail mail to no avail. They don't actually READ your support tickets more like scan them for a general idea and send you a general response. They value closing tickets quickly than actually resolving any problems that may actually be listed there. Shell accounts are the most limited I've ever seen not even allowing chmod or tar.

If you value customer service stay away from this place.

Other companies owned by the same people to watch out for:
digitalspace.net, jumpline.com, surfspeedy.com, simplehost, gemstream.com

Biggest Con: Customer Service

Good Solid VPS Hosting

Jumpline has provided good hosting to me so far. I was looking into being able to have full control over my hosting with a lot of RAM and the ability to reset my server. Jumpline provided both of those and their custom server control panel makes it really easy to manage my VPS. I can install and uninstall stuff on my server and thats really a good feature. I don't have to have things that I don't need like programming languages or modules that I don't use. They allow you to install Image Magick and other cool image modules so if you are a programmer its a real plus. You can configure your PHP settings too. Their support is good. I usually have gotten a response within 1 day whenever I needed help with something or if I had an issue. If you want a professional host or control of your hosting environment I would go with Jumpline. They are not cheap but they aren't too expensive either.

Biggest Pro: Controlling Your Server
Biggest Con: Price

Not just another cheap VPS hosting

This is my new VDS (Virtual Dedicated Server), and I am very happy with the services which Jumpline offer. I applied for "Standartd IP VDS" plan, and in a few hours I received my Customer-ID and password for accessing their services. Now I host my personal web site on a VDS and have full control over the server and its features.

Jumpline VDSes offer the power of Redhat servers and cutting edge software like: Apache, PHP, MySQL and Perl. I was happy to find that they offer a web interface designed to ease my activity on the VDS. With "Standart IP VDS" plan I receive one dedicated IP, 20GB of disk quota, 200GB/mo traffic, 32 virtual hosts for my domains and 200 email accounts.

The only biggest con is that learning to use their web interface is time consuming.

Biggest Pro: The power of dedicated server.
Biggest Con: Learning to use the web admin interface is time consuming.