Jumba Customer Service Non-existent

I have been with Jumba for a while now and if I had more time on my hands, I'd definitely make a switch to a new host. They started off very well but have just been getting worst and worst and wost. Of the 10+ support tickets that I've raised, only one has EVER been 'answered' and that answer didn't even help at all! Their awestats are not updated daily - it almost seems like they have someone manually pressing the generate awestats button because it updates only a couple of times a week and at different times! (wtf?).

I have no idea how you can run a web host without answering customer queries and support.

Biggest Pro: Australian Tax Invoices
Biggest Con: No Customer Service

Jumba Shared AU Based Hosting

I have been customer of Jumba for almost two years now and I'm absolutely pleased by the service they offer, their shared hosting accounts are absolutely fast and their servers are well routed

Considering bandwidth prices in Australia their hosting accounts are value for money, their technical support staff are always helpful and solve problems in timely manner

Biggest Pro: Fast and not crowded servers