Bad support times and communications.

I have been with Jag for over 10 years. For start up hosting it is good a cheap, but for crucial hosting and managed services it is quite frustrating. Their support answers 1 to 2 times per day if lucky and their knowledge seems to be that of entry level support. So if you get an answer it will be one that has nothing to do with your questions and then you need to wait another 24 hours to get a response form the restructuring of your sentences so they may be able to understand.

I had a managed VPS compromised and they said the best thing to do is to move to a new VPS and start fresh, so I said let's do it, it's been 6 weeks and they say they don't know when they will get a new VPS to move it to. I have offered solutions and they just ignore. Really unbelievable. I think they either are covering up something or the support team doesn't want to deal with it, so they answer with anything to pass it off to the next support person when you reply. Either way, after 10 years I have to move on as I am still down after 6 weeks and they still can;t tell me when or if they will get another server to move it to.

If you want to host one site, great price, larger hosting with servers and reselling. Stay away!

Biggest Pro: Great pricing
Biggest Con: Awful support

Went from better than average to abysmal

What can I say that the other negative reviews haven't said already?

Getting ready to leave due to numerous issues in the last several months. Support response times have gotten drastically worse - sometimes the quickest way to get support is via the forums. What used to be handled within the hour is now often not addressed for over a day.

Comptence of the techs has always been questionable and sometimes you have to argue with them. They do not fully understand/read the tickets. They make a lot of excuses as well.

When things were running smoothly things were OK and the server I was on was pretty fast. Then without my knowledge moved me to another server and things started going downhill. I recorded literally hundreds of timeouts in the course of a single day. It took three weeks of my badgering them to get the packet loss issue under control.

I've had a web presence for 14 years now and it is a shame I still can't find a host which I can count on for more than a couple of years that provides a reasonably fast reliable server at a fair price, consistently.

Suspect drop to 0 page rank from 4 was a result of Jag as nothing else makes sense.

Here's something that no one else mentioned - the "rewards" program. A pathetic excuse for one. As long as you don't have to open any tickets you accrue points for each month. Have a problem with a server? Even if it is Jag's fault (99% of my tickets were due to Jag's fault) and you are pointing something out to them, sorry, no points. Strangest rewards program I have heard of. No big deal the rewards suck anyhow.

JaguarPC is Not Good

I wouldn't say they were absolutely terrible. I think a 1 is harsh but I think a 5 rating would be about right. I've been with a lot of hosting providers and this one is not so good (but not terrible).

Frequently I get lags in my server. I have high ram usage, and storage use for some bizzare reason. According to support everything is perfect, so it's kind of hard to pinpoint what exactly is the problem.

Anyway I have heard really good things about ServInt and KnownHost so I am going to try them out next and see if I can get what I would expect from a VPS i.e. fast and stable server.

Biggest Pro: no real outstanding pro here.
Biggest Con: frequent mini lags and downtime

JaguarPC thumbs down

read their forum they have alot of down time. my site was down 3 days cost me money.beware and stay away.and they didnt give me a credit for my loss.

Very Risky to host here

I have had my site here over 5 years. At one time they were pretty good. Recently, the server I was hosted on crashed (Along with 4 other servers!!!) It has taken OVER TWO DAYS - 48Hrs Plus and they still do not have the server running. Can you imagine this in your own data center!!! Just HORRENDOUS. You are at RISK running anything important at JaguarPC now. Beware!

Biggest Pro: Cost
Biggest Con: Crashed server down for 2+ days

Used to be good,,,

Something is going very wrong at Jag.

I am on my 3rd server in the past two weeks and the site is going down periodically throughout the day. Seems like every server I have been on has had issues.

I have been a customer for 5 years and have never had so much trouble.

They have gone downhill as of late and I am bailing on them before they put me out of business.

6 years of pleasing service

Right off the bat I have to agree that JaguarPC's backup policy isn't the greatest. But since the days when they were Aletia, we have loved the speed, service, and features. We now have three domains on two accounts with them. Having recently had the chance to administer a Hostmonster account for a non-profit, I newly appreciate the plusses of JaguarPC. It's just a much more personalized, trusting experience. I have no plans or thoughts of switching.

Biggest Pro: Speed, support, service
Biggest Con: Backup policy

VERY POOR indeed.... no respect for customers

I ordered my VPS a month ago but at yet have been unable to even upload a 6 page website.

The VPS just times out its so slow, their support said this was becuase several customers over using CPU & RAm resources on the VPS node my VPS in on

They said they suspended the offenders so my VPS should work again but still no change. I am now being moved a new node apparently but I cant see any change.

Customer services refuse any kidn of refund as compensation for the fact I havent been able to use my VPS for 3 weeks and their support just doesnt hold up to other hosts

See the time out error when I am just trying to upload a 160k web page

[20/05/2008 14:01:05] Timeout (60000 ms) occurred on receiving server response.

This is the same whether I access Cpanel, WHM or my web pages or using FTP.

Spent my cash on JaguarPc and cant afford to lose the money I paid yet I cant use my VPS either.

Overall...

Waste of money, no consideration for the loss they cause clients and no remedy other than saying "sory about that"

Bitterly disappointed

JaguarPC is a real BAD. Stay away.

My first time to order with their company, their sales support respond so slow. They indicated that their sales is 24/7 online but then a BIG FAKE because they are only online from 7am-10PM, unfortunately I'm from a different country and we are 9 hours advanced from theirs. They do not have enough support and sales people!

Then after I have placed y order, it took 5-6 hours for me to get my full hosting information.

In my one day experience, their server is too slow. It always shows server TIMEOUT. My God, first day of my experience is bad.

STAY AWAY from JaguarPC!

Biggest Con: Not Reliable, Poor Support

Never ever go with this company!

They just don't care about their client. We had to SSL's installed on two domains. It was working fine, until one day they did an update on the server, both of SSL's were down and they couldn't fix it for two days! I said, I will change the hosting provider same week.. I didn't.....

Two days ago, they restarted the server (or it crashed) during the day time, on Monday - the most busiest week day. One of our databases corrupted and it didn't work for the whole day. Our clients couldn't login into the website, where they place orders. I asked for a backup, they told me it would cost me $15!! Can you believe it! After I told them it was their fault, I got the backup after 3 hours waiting. The backup was the same real time database version. It wasn't really a backup!. Thanks god, I had my own two week backup which I used to restore corrupted tables.

They respond to support tickets in 1 hour earliest, restart server whatever they feel like, without any notices to clients, nothing. The worst ever hosting provider I've been with. I'm changing hosting provider for sure this month.. I know its a lot of work if you have a couple of databases and websites, but I will.

Never ever use this company, you will regret it.