Slow and down a lot

In the first month my website was down 5 times and they had no explanation. I should have moved then because that is a huge red flag but I stayed with them. Then I needed a port opened so my website could send packets to my servers. Well one person opened the port for me and then some other person found the open port and thought it was some huge problem so they closed it causing my website to stop working. So they have poor communication between employees about what is going on there.

More recently I have been trying to advertise the website and their servers have been so slow that it would take anywhere from 30 seconds to a full minute to come up. The average person will not wait that long so who knows how much I was losing on that.

When I call them on these problems nobody ever seemed to know much about anything.

Very bad hosting, unstable servers chat attendants go away.

Since 2004 IX has given me many problems. Outages of more than 6 hours and many of 2 to 4 hours. When the things bettered a few months ago, they announced the server's migration, in last November. Less long outages, but now, all day long, everyday, an outages festival of constant short outages (Hundreds, generally of 2 to 4 minutes). This has been monitored and reported by 3 or 4 companies. The last 3 days (December 17 to 19) were 15, 14 and 16 outages, respectively, reported by Panopta services, by e-mail.

I myself had found this several times and I have monitoring reports and statistics also, by Internet Seer, Siteuptime and cited Panopta companies. Then IX says me that servers are good and "checked" and the monitoring alerts "can be false". Well, if someone is false are IX and its promises, except the price of its basic plans!

The new servers ns25.ixwebhosting.com and ns26.ixwebhosting.com are very unstable and nobody there does nothing. The anterior servers, ns25.ixwebhosting.com and ns26.ixwebhosting.com, finally, after some years of very bad quality, had bettered, in the last 4 or 5 months before the server's migration. So, it seems was made a downgrade in the servers stability. I think they only should monitor each server. So simple!

I had spent dozens of hours writing or chatting them, their responses are almost all useless, automatic, redundant. In IX chat service (from Uckrayne) some persons are kind and attend very well, however many times nothing is advanced nor solved. Other attendants say "hold on, I will check" and let you talking to the wall for until 50 minutes while go away and don't check nothing (as in December 17 and 18).

And I already had my ix account invaded by hacker, they said it was an FTP problem. But I never use FTP. The Google alerted all that my site was dangerous, and due that I saw alerts against my site in my Web groups. So I lost lots of visitants more.

I feel forced to come here because they really are not caring for my situation.

I spent thousands of hours in my site. In 2005 I had almost 40,000 daily page views in my 200 or 300 pages, and my site had 5% in quality and variety relating to the same site today, with its almost 5,000 pages. my daily views are from 5,000 to 8,000, and my Adsense money is decreasing, but should be increasing. Because one professional website has to be trustable, instead in outage almost every hour, almost every day of the year. In the contract don't they promise 99,9% guaranteed uptime?

Resuming: I have paid them the hosting plan in advance, until the middle of 2013.

Thank you!
Oscar Nogueira

Very bad experience

I have been a business-plan customer with IX web hosting for more than 5 years. My experience is that their server is general slow and it takes long time for my web pages to load. Quite some times I even found it takes minutes for their server to load pages that are less than a few hundred KB. My worst experience with them came a few days ago when their system automatically renewed my domain name with a fee ($7.94) which is used to be covered by free points. I did not recognize the charge in the first place and asked my credit company to dispute on it. Two days later when I found out I called my credit company to remove the dispute. Nightmare came soon when I found that IX suspended my account without warning because of a charge back on the domain registration fee due to the communication delay between my credit company and IX's merchant bank. So I contacted IX, singed a LOA to reverse the charge back and also called my credit company again to make sure the reversal. IX first told me that they could lift the suspension within 24 hrs, then 3 days after they actually receive the fee. I offered them to charge another credit card in order to resolve this ASAP but they did not agree. During my communication with IX, I feel they are punishing me on purpose without any goodwill and they are happy to see that they can cause thousands times damage to me than that $7.94 domain registration fee! After this I have decided that I will not renew my hosting plan with them any more.

Failure to provide Security or Regular and Honest Support

Read below for context. Skip to tl;dr if desired.
I was hired by a local company to complete the owner's attempt at launching an online extension of his long standing mail-order business. The owner signed on with IXWebhosting and hired them to build his site, but could not get them to complete the job and so hired me to take over.

A couple of months and a lot of needless fury later I finally got the web service running. We were just beginning to build some momentum when I came to work to discover our site had become a viral threat and was blocked by our security program. I opened a support ticket and was told we'd been infected because our shopping cart software was outdated and a known security risk. They said our site was undergoing a full scan, code was being cleaned, and the software was being updated.

That was a Thursday & I expected to be back up within a few hours. When the next day showed no change I was told that the scan had been completed, code had been cleaned, but the upgrade needed more time. Interestingly our site was still viral according to our security software.

By Monday morning, there was still no change. They had not even put up the placeholder I requested from the first to replace the "fatal error" message. We were still deflecting an attack from our domain.

Another call to Support found that the upgrade had been abandoned mid-install, because we should have known the software was out of date & had to pay to get it finished. When I asked why the site couldn't be restored from a backup in the meantime, they said they only had one backup and it had also been corrupted.

I authorized the fee, and yet two weeks later we are still offline and can not get any information on when to expect otherwise. I would be furious if it were my personal website, but for an ecommerce site to be handled like this is all the more outrageous. There is no telling the sales and reputation these two weeks have cost.

When you call Support they claim to be "the only web host offering /personalized/ support". I get a different person every time I call. If I ask for someone I have spoken with before, I get voicemail (or in the latest case a mailbox at capacity and no longer accepting messages). Whether I leave messages, update the support ticket or email directly, it takes weeks of repeated requests to get a reply.

Performance and Reliability is horrible

I have been with IX for many years but in the last year I have found the reliability and performance just horrible. We have constantly had disconnects between the web host and the mysql which makes our Joomla site worthless when this happens. There is always a quick response from support but basially just an apology or an excuse. We will be moving to a new host soon, as it doesn't seem to be getting better with IX

Biggest Pro: Affordable
Biggest Con: Reliability and Performance

The speed is toooo slow

I bought this space for 3 months, the speed is so slow that i could not bear. Opening the first page I need 21 seconds, but my website is on the beginning status. So I don't like the web hosting. By the way, their database server had already been wrong for 5 times.

Do not pick IX for hosting...

IX was an ok hosting provider when I started with them years ago, I didn't have many complaints, until I started noticing a pattern. Starting in about October, servers would crash, I would have huge outages every year. I would lose sales because the server would timeout in the middle of the transactions. I watched it happen on numerous occasions. Finally, this year, they had a scheduled maintenance that went wrong, and my service was again down for over a full day. Unacceptable in this day and age not to have a backout plan in a scheduled maintenance period. But I said...OK, we will see how this holiday season goes and give them a one last chance to change my mind that I should continue hosting with them. They assigned support heroes to each account, and this was a great change in support and working with my hero has been awesome. However it is not nearly enough to keep my business. I am moving as soon as possible and requesting a full refund. My recommendation: Please do not give your business to IX WebHosting. They need to just refund their current customer's money and help them move to some place that can provide service and shut down. They are DONE.

Biggest Pro: Support hero
Biggest Con: Uptime...down at least part of every day where I can't get to it.

ixhwebhosting are liars

ixhwebhosting says "Unlimited storage space" but actually after 15GB they disable your account. The mail servers and mySQL are very slow and they have no respect for customers. DO NOT USE THEM.

ixwebhosting is NOT recommended.

Unstable Servers.
down every day about one hour and they just lie on customer, i call them many time with my report show the down time period and they just know one word call us when problem happen an d when call them while the problem do nothing just rest memory pool that is only thing they know how to do.
- Timeout
if website run it take from 1~20 minute to load
- Web Speed, Unacceptably slow.
and if load and work in some time it work very slow
- Technical services: just lie on me they still told me the site run ok while i face many problem and if they change any thing they told my it work ok now so they know this site have problem in time they say no problem, just a big lair
- ixwebhosting is NOT recommended.

VERY POOR

I HAVE BEEN HOSTING FOR LESS THAN A MONTH WITH THESE GUYS AND THE WEBSITES ARE EXTREMELY SLOW, CUSTOMER SERVICE / TECH SUPPORT BLAMES IT ON SHARED ENVIRONMENT AND WILL DO NOTHING TO RESOLVE ISSUES. EVERY ERROR, EVERY DOWN TIME IS NOT THEIR FAULT.

THEY CLEARLY LET YOU KNOW THAT DOWN TIME AND SLOW TIMES ARE A RESULT OF SHARED HOSTING AND THEY ARE NOT RESPONSIBLE. CLEARLY THEY DO NOT CARE WHO LOSES BUSINESS AS A RESULT OF THEIR POOR NETWORK AND WAY OVERLOADED SERVERS!!!

SHOP AROUND, DO NOT GO BASED ON PRICE YOU WILL BE SORRY

Biggest Pro: NONE
Biggest Con: EVERYTHING