Unreliable and non-existent tech support, billing, account reps

I have had a total of 9 servers with iWeb. 3 have or have had hardware problems. Typically, the servers would just go down. I suspect they use cheap white box hardware. The most common problems seem to be hard-drive related. I get a KVM on it, and I get OS not found type of errors, but the hard drive checks fine. The random HW problems are unresolvable, and I suspect they just keep reselling them to the next customer.

They offer good value when you are lucky, but there is really no response from tech support, account managers, billing, or anyone if you have any questions or problems whatsoever. Most staff, you cannot call--only open trouble tickets which either sit there or get mysteriously closed without resolution. They are located in Quebec, and it seems the primary language is French, so either they don't want to deal with English-speaking customers or there is a communication problem. According to what I have been told, they have had tremendous growth and are just woefully understaffed.

In short, nothing ever gets resolved. My advice would be that whatever you do, don't sign up for anything more than month-to-month. That way, if you have problems that don't get resolved, you can walk away from it.

Biggest Pro: Good value
Biggest Con: No response to pretty much anything