Bad All the way around except for price

I've been with ipowerweb for almost 7 years. They were great when they first started up, very few issues. Over the years I'd seen how their service level had gone down. I noticed things like the uptime decreasing, and a persistant and continuing spurts of outages throughout the day, some for a fraction of a second to several minutes at a time.

Tech support is a joke. I never waited less than a half hour for customer support or tech support in my numerous calls to them. Their system was compromised this year and they did not inform not a single customer of this compromise. They are currently going to a different platform, hopefully a secure one, but the problems at this point in the transition make their service useless. I have gone weeks without email for my domain, mainly because they have a very poor support system. I've decided to change my host and am going through the process of finding a more reliable service. After reading the reviews here, I felt the need to add my reviews as I have 3 domains all hosted by Ipowerweb.

I attempted to ask for a refund of the second year of my 2 year agreement, but had the billing agent transfer my call to tech support without listening to what I had to say. I waited 45 minutes for the tech support agent to answer. This is absurd.

I will NOT recommend this service to anyone who is hosting a professional or ecommerce site. You will lose more money than you saved by going with them.

Biggest Pro: Cheap
Biggest Con: Very bad system overall

IPowerweb

I have been using them for many years, and I must say that they were great so far. I just can't remember the last time, my server was down.

The only negative thing that I can remember about this web host is that from time to time the server is going to be a little bit slower than it should.

The best thing about this web hosting is that it's very affordable. They have some great prices and promotion going all the time. I'm sure that iPowerWeb is going to be a great solution for many online businesses around the world.

Biggest Pro: cheap
Biggest Con: server is slow

Awful, Slow and Unreliable

I can't say enough bad things about this company. They've gotten worse and worse over the years. When changing servers (3 times in the last year) I've lost email for over 3 days each, web site function for 24 hours at a time and I wait at least 30 minutes in the queue for a service rep (telephone) and over 2 hours for "live support."

ipowerweb is the very worst

After a little over a year of service from an ipowerweb VPS server, I can say it has been the worst host I have ever used.

Their support is horrible. The techs are rude and the wait is long.

As of right now, my sites are down for the third time in three months. This time they say that someone hacked in and Spammed using my account. As a business, we do send our customers news and specials via web, but we use constant contact services to do so.

We don't even use this service to send our own E-mails. We use the local service providers SMTP.

My two sites have been down for over 12 hours and they will not give me an ETA for a fix.

Stay away guys.

Biggest Pro: was history on a shared plan
Biggest Con: tech support and down time, plus the cpanel was always very slow

Steer Clear

Horrible....... steer clear. If you call to tell them your site is never up they put you on hold for over 2 hours. NO SUPPORT AT ALL. The site is down more than its up.

Terrible for message board

If you plan on having a message board, DO NOT USE Ipowerweb. They were quite good for a time but for at least the last six months you can expect at least once a day but most days several times per day to not be able to connect to your message board. And with support there's never a problem, everything is always great. It's getting worse and worse, I would not recommend in the least.

Biggest Pro: Price
Biggest Con: Message board is down constantly

Awful service when they transfer to new servers

They never used to be like this. They have been moving web sites to new servers and they aren't debugged before hand. Web sites and emails are down sometimes for an entire day with no idea when they are coming back up.

They apparently have grown to fast to provide quality service anymore.

At this writing my website was down for 5 hours today and my email is still not working 13 hours later.

We are looking for a new provider.

Biggest Con: Down time is a regular occurrence now

Good host,

My experience with iPowerWeb has been good so far. Occasionally my site goes down with no explanation which can be frustrating and I've lost traffic because of it. They're phone support has been helpful. Pretty good value for what you get.

Pretty good so far

I've just started hosting with iPowerWeb and although I have nothing to compare it to it seems pretty good so far. I got my hosting and domain on sale for $4.95 a month. My only complaint so far is that the version of Wordpress it installed was out of date.