| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
A very pleasant surprise!
Well, it's only been a week for us so far, but what a very, very pleasant surprise.
After signing up, it was reassuring to receive a few emails - detailing login info, server info, etc almost immediately. Unlike a few other places I could mention, the response was very quick indeed.
Following setup, Innohostings tech support identified a small problem with my custom DNS servers (without any prompting from me) and corrected them while I was on the phone to them (I was asking about something entirely unrelated at the time). Net result - a super-spiffy service operating.
I've had a few bad experiences (haven't we all?) with previous hosts - usually right from the beginning and once payment has been made, so to receive such a responsive and pro-active service from Innohosting was a really nice surprise.
What can i say so far? Well, apart from the excellent customer service/tech support, the hosting has been FAST. Very fast! I simply cannot complain about anything at this stage.
Okay, so a review after only one week may be slightly unusual, but when the service received has been impeccable from the word go, it very quickly leaves a very good feeling. At this moment, I'm feeling I've made what is possibly the best move in a long, long time.
Judging by the service so far, I would have no hesitation whatsoever in recommending them. First impressions, as they say, count. My first impressions have been superb! Biggest Pro: The great customer service - friendly and efficient Biggest Con: None that I could mention.
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