Very satisfied!

I was brand new to web development (and really still am), servers, hosting, ftp, etc. It was all foreign to me when I first signed up with inmotionhosting. I frequently have questions about where things are, what to do, what something means, and issues about their server, etc. This "web stuff" can be quite confusing for newbies. I always log on to their website and click the "LIVE CHAT" help feature they offer, often late at night. When other companies are closed for business hours, I still get swift help and solutions from the support team at inmotionhosting. Sometimes, it is all still so foreign to me I don't even know how to explain what the problem is or exactly what I am looking for or am needing to know. They seem to really care about their customers, always patiently helping to figure out exactly what the problem is and offering to go the extra mile of logging in to my account and helping to make the minor changes or tweaks for me. They handle problems with sensitivity and politeness, even if im with them for more than an hour, which is hard to find these days in customer service. It is because of their fast, easily accessible, and dedicated customer service and 24/7 help and support that I will stay with Inmotionhosting for my hosting needs. The only reason I put 9.5 for technical support & knowledge, is because just once, I had to get further help from a more knowledgeable senior staff member over one issue.

Best tech support I've found!

I switched to inmotion from a budget hosting service, I used to only have 300MB of space and 9GB a month of transfer. Now I have unlimited of both, sure it's not $30 a year like my old plan, but you definitely get what you pay for and more. I'm also in the process of switching over my domain as well.

So what impressed me the most with inmotion was the tech support. I had a question at around 10:30pm and I hopped onto their live chat thinking that there wouldn't be any support and in less than a minute I was talking to tech support and solving my issue. Same thing the other night, I had a question and received an answer in less than 5 minutes. I've never seen such customer service before, yet alone from a web host!

This has impressed me enough to write a review, which I usually don't bother taking the time to do.

Biggest Pro: Amazing tech support!
Biggest Con: That I didn't know about them sooner!

Excellent Service from InMotion

I am not a website guru, and don't use my website often, as I have a lot of updating to do, but I decided to start out with InMotion on a recommendation. I wanted to at least get it out there, get my domain set up, etc. My freelance business has been very slow, but I plan on picking up this next year. InMotion hosting has notified me every time someone has tried to hack my site, they freeze pages if there is potential hacked information being placed on my site, etc. When I have questions they have always answered immediately and with helpful information. I will recommend InMotion to anyone, simply because I know from experience that they take care of my needs, and they monitor my website constantly.

Cory Duke

Biggest Pro: Support and service
Biggest Con: None really

Great customer support

Inmotion hosting is a great company. My servers were faster and I had to contact them for support. They were very knowledgeable tech. I had no problem in getting my problems resolved in few seconds. They had immediately answered my questions. Suggested me what should be done. The problems are the one that I had issues my own and nothing of their mistake.
I only see little problem for me in their hosting plans. They do not have reseller hosting. That could be issue for me to grow in to larger hosting. Currently I am hosting for my own website and hence not an issue.
I love their support and certainly recommend every one to the inmotion hosting.

Biggest Pro: Tech support, speed in server response.
Biggest Con: For me the con is grow in to host large number of domains as reseller.

Summary of my experience involving service and support

As a customer of InMotion Hosting, who's used many of their website hosting features and functionality, I can say that in many aspects of their product they compare well with the feature-set that other hosting companies offer. Upon chosing this hosting company, I liked the fact that they offered some basic form of multi-domain support, as well as beating or matching most of the limitations that other service providers had offered at the time. All the while, their price range seemed to fit my budget.

Anyway, after getting used to their commonly used (yet easy to use) cpanel tool for all kinds of management over the years, I found their single con (in my opinion): to change the billing information, you would need to call or fax them, which feels pretty old-school. Of course, one could argue that this is necessary for the customer's protection.

I always figured that this is just another hosting company, until the day I needed to contact their support department, after I messed up some file-permissions on the server. I couldn't find a way to fix this through the cpanel, so I used their 'Live Chat' function. While I was at first very sceptical, I was immediately satisfied with the fact that I was chatting with a real person, not just a chat-bot. Sure, they use scripts for some interaction, but once we were in the groove of the support call, this guy had me up and running again in no time. My experience with the customer service was so good, in fact, that I went out of my way to write this huge review, which I hope isn't too long for the site. Would I recommend this web host? Yes, based almost exclusively on the customer service, which is one of the most important factors in the equation, in my opinion.

Biggest Pro: Great customer support, lots of features for a decent price.
Biggest Con: Must call or fax to change billing info...

Excellent Support Group

Due to a complete lack of competence in their technical support department, we just moved from SuccessfulHosting. Note: we have been with them since 2004. Needless to say, I was very skeptical thinking inMotion would hit a ball out of the park. During the site setup, there were multiple scripting questions which were addressed immediately and "competently". The cPanel interface also gives access to a wealth of "relevant" information which has been very useful. If you are looking for solid support, give inMotion a whirl. It’s easy to see how they have achieved their –A rating from the Better Business Bureau.

Biggest Pro: Service Support

This has definitely been an upgrade for me.

I hated leaving my old host because I'd been with them for almost 8 years. I rarely need technical support but, when an .htaccess kept getting mysteriously deleted (which would then wreck my .php includes) I wrote several trouble tickets and even emailed a tech guy that I'd dealt with before. No answer. A week went by where every one of my sites that had an include was broken. I finally called in and the tech changed the permissions on my .htaccess, as if I hadn't already tried that, and I had to call in an hour later when the file was deleted again.
What finally convinced me to leave was when my site got hacked... something installed a script on every single .html file. I wrote more trouble tickets and emailed every tech I'd ever dealt with... not one reply. It's been 2 weeks now and still no reply.
For comparison I wrote a trouble ticket to InMotion, with the lowest priority, asking where my server was located and got a reply less than an hour later. Huge improvement!
I'm new here but so far I'm completely satisfied.

Biggest Pro: Support answers when needed.
Biggest Con: Not a single complaint at all.

Customer Care

We have recently hosted our site on Inmotion Hosting. The transfer, the setup etc, everything was smooth and trouble free. The server performance and access time is excellent. On top of that, the thing that impressed me the most, is their Customer Care / Service. I always receive quick and prompt replies from the efficient customer service agents. They are technically sound and you know that you are in good hands. I am a very very happy and satisfied customer. Already thinking of having other sites hosted on their servers.
Keep it up !!!

Inmotionhosting simply the best ever

I have moved my websites several times between different browsers. Now I'm at Inmotionhosting, and very pleased about the service they offer. It's one of the cheapest hosts, but still there customer service is simply outstanding.

When I send them an e-mail about any question I might have, they always reply within a very short time. I really have the feeling that whatever problem I have, I can just send an e-mail right away and get professional feedback.

A friend of mine purchased a cheaper package at another host, and figured out that the customer support was just one person, doing this in his spare time and could forget about fast customer support. But I'm willing to pay for inmotionhosting, just because I know that whenever a problem occurs, the people at inmotionhosting are ready to help me out.

Another good thing is that they accept paypal on request and for purchases greater than 50 dollars. That makes it a lot easier for me to pay for hosting instead of refilling my refill-mastercard.

I'm now hosting my websites for more than a year, and after evaluating other webhosts, inmotionhosting is still the best for the price you have to pay. On their shared hosting plans, there are no ridiculous CPU usage limits or memory usage limits like you have at other webhosts.

I'm always on the lookout for better hosting companies and packages, but no other can give that feeling of safety and importance than inmotionhosting. If you're not satisfied with your current webhost, or you have to wait days for a reply on your support request, you should consider inmotionhosting!

Biggest Pro: Excellent friendly and fast customer service
Biggest Con: not many options to maintain domain names (unable to unlock, generate EPP...)

InMotion Hosting - the best investment for your business

Hi everyone

I had had luck that I found InMotion Hosting company for hosting of my on-line store wrightexstores.us.
I tried several other hosting companies before I found InMotion Hosting and these companies weren't able to provide good services for hosting of my on-line store. Their support has been responding very slowly, they servers were down each day and even for whole weekend and the pages in my on-line store has been loading pretty slowly. All these problems created one most important problem - LOST ORDERS. So I decided to do quite extensive research among web hosting companies and I found the hosting company which meets all my requirements for hosting of my on-line store. The name of this company is InMotion Hosting, located in Marina del Rey, California. I checked their web and I decided to get my on-line store running on their advanced dedicated server. I placed the order and they responded me almost instantly. I got the configuration e-mail with all info which I need for installation of my on-line store. I had my store installed within 20 minutes. I was very surprised how fast the pages in my store are loading. It's most critical aspect for any on-line business. Pages needs to load INSTANTLY. The control panel used on the InMotion servers contains all functions which are needed for perfect setup of your web site. Yes, I needed to contact the InMotion support for help several times and their support responded me instantly each time. There were NO DELAYS. I saved a lot of money since I didn't need to contact some specialized web design company to solve these questions. Now I have peace in my mind that my on-line store is hosted by the very best web hosting company in the world - InMotion Hosting. I am sure that there no other web hosting company which could compete with them. They are the best choice for hosting of even most complex business web site which contains your very important and critical business data. You can be sure that InMotion will do the best job for you.

Paul WRIGHT Eng.
Owner/CEO
WRIGHT-EX STORES Inc.
DENVER, CO

Biggest Pro: Excellent support, very fast servers, rock solid backups