Inmotion is great!

I have recently opened a business account with InMotion hosting and have been extremely happy with the service they have provided.

Support is fast and the staff are very helpful in dealing with technical matters. I found them through review sites like this one and I am glad to say that the overwhelmingly positive reviews for this company all stand.

I am very happy with InMotion so far and would recommend InMotion to anyone looking for cost effective and reliable web hosting.
I should mention that transferring my blue host account to InMotion was a breeze. InMotion made it simple for me to transfer by advising and assisting me on the simplest method.
Plus they handled most of the setup for me.

I'm pretty much a novice at web hosting and InMotioin have made the steep learning curve a pleasant ride.

Thanks InMotion. Do yourself a favor and host with these guys. You'll be glad you did!

PS I gave a lower score on connection speed because I am not based in the USA. I probably would have given 10 if i was closer to the server but i have to review honestly from another country.

Biggest Pro: support and response time
Biggest Con: nothing at this stage

Excellent Hosting Service

I maintain websites for 3 non-profit groups. InMotion Hosting is excellent for the amateur as well as the professional. The site are always up. If I have a question for Tech Support or Customer Support, I get an immediate reply -- just like I would from a face-to-face web host. They don't act like my questions are dumb. Once when I wasn't able to upload an update, they immediately determined my problem and showed me what to do. The most important thing to me is that they reply so quickly and make me feel like my websites are just as important as if there were "for profit sites."

Biggest Pro: Tech Support gives quick results!
Biggest Con: I have no cons.

InMotion Hosting: Best in Class

I have used various web hosting services for a couple decades now and find the services and technology improves yearly. Consequently the best several years ago may not be the best today. After reading reviews of InMotion I dropped my former service (that I was becoming increasingly dissatisfied with) and signed on to InMotion. My web site is still a work in progress, but already I can say unequivocally that the ease of use, features, and, most importantly, customer service is the best I have experienced. I hope to stay with InMotion for years to come.

Excellent Hosting by InMotion

We had been searching for a host for our Church web site for some time and I actually gave InMotion hosting a try because of favorable reviews, and a coupon for a major discount the first year.

After hosing our site for a few months, I can easily and quickly say that I have never seen such rock solid and reliable hosting as InMotion has. There are many things that attracted me early, and now, after a few months, even more things will keep me a customer as long as they are up and running.

*When I first signed up, I was called on the phone within 10 to 15 minutes and "interviewed" as to my needs, and our intended usage, etc. It was nice to actually talk to someone who was very knowledgeable and professional.

*I very much respect InMotion because of the fact that certain types of sites are not permitted by them to be hosted. Sites that are adult in nature, etc. Many businesses will not take such a stance today.

*The service is rock solid reliable. They have NEVER been down even for a moment since we have been hosting with InMotion. We have many people connect throughout the day and especially on Sunday and they are totally reliable.

*We have no storage or bandwidth limitations. Of course we would never abuse this, but, it's nice to know that we can upload large audio files for our members to listen to and not have to look and check if we are near or over limit.

*We are storing recorded chapters of the Bible in audio and the connection to InMotion is so quick and responsive that the audio starts streaming immediately and flawlessly.

*The tools they offer are amazing. I use a client to ftp our site, but, one can do anything to your site with the online tools they offer from html editing to any complex scripting, etc.

*The reports they show really let us know who is visiting our site and what pages they look at, etc.

I know I am only using such a small percentage of what InMotion offers but as I learn more I know they'll be able to meet my needs.

Besides being a minister, I do IT work for many government agencies. Any individual or business who look for hosting, I point to InMotion. I won't even now consider others to suggest.

Our first year on a business account was only $55. The second non-discounted will be about $100. I can't imagine all the services they offer for such a reasonable price. There is something for everyone. From very basic hosting to your own actual server with a two-hour replacement of hardware.

It's rare to find such service and quality with such an affordable price.

In my work as a minister, we help people find their direction toward the end. As far as web hosting is concerned, I've found the end of the journey. You need look no further than InMotion.

Feel free to contact me for any questions regarding our hosting.

Fantastic timely and capable support

Just wanted to drop a line telling you I am very impressed with Inmotion's support. I am switching my sites over to you from jumpline, largely because of performance issues with my sites there and with the boneheaded support I was getting when I needed it.

At Inmotion, your staff doesn't treat me like a moron whenever I submit a trouble ticket or start a chat session. They are very responsive, knowledgeable and a pleasure to work with. And this is after perhaps a half dozen support requests with several staff members in the past 6 months while I am transferring my sites. I just submitted a ticket from a chat session with Justin, and again, excellent support in every way.

Every time I submitted a ticket at jumpline.com, I would receive an email from an actual support rep with some template response that made it clear that they never made an effort to understand my problem, no matter how carefully I worded my email, no matter how brief and clear, I would get an infuriating response. "Greetings, my server is reporting a SQL error, I tried restarting the SQL service and nothing changed, please help!". Response : "have you tried restarting the SQL service?" "What the $#$@%%? Really? $$#$#! Arrggggghh!"

Another great feature is the flexibility they have shown me in setting up my hosting configuration. I needed PHP4, not PHP5, but I also needed it patched to use a couple of specific modules. They were happy to help me configure my hosting package to use PHP4 with the customizations and they finished the configuration in about a day. Other web hosts have given me a lot of grief on requests like this.

I love Inmotion Hosting. Great job Justin and the rest of the team there.

Biggest Pro: Excellent Support, Flexible Configurations

I am a customer service nightmare...

...but inmotion was up to the challenge.

While inmotion did not know that I have a long history of chewing up customer service types and spitting them out, I seriously doubt they would have felt it any issue if they had. They are more than prepared for my sort.

I have spent over 20 years in the IT field working predominately in a hardware capacity- I only just recently found the need to publish a website and create a personal online presence for my business. I did not just go out and grab the cheapest host I could find; I researched consumer reports on the companies offering this service and at every turn, and I mean everywhere I went there was one company that stood leagues above the rest- inmotion. I was impressed at the responses and glowing reports. I made my decision and have no reason to believe they will ever offer anything other than stellar performance and service.

Despite my short time with them, they have already surpassed my expectations. Most importantly, I never wait for any feedback or action when experiencing technical issues. I am very savvy at building and managing a website even though I never had my own before; I moderate and work as administrator on several other sites. I wish now they were hosted by inmotion as opposed to the hosts they have. I had a recent issue with a feature on my website and I barely put the request in before I had a resolution and a tech asking if anything else was needed. This is the first time in I don't know how many years I didn't need to prompt a follow up response or instigate some feedback. To be fair to inmotion, every exchange since the first inquiry about using them has been the exact same with a laser beam focus on communication and service.

I have a few friends who complain constantly about their hosts... I just give them a smug look and tell them, "I'm good over here..." I do suggest they reconsider when their leases are up. Of course it is with a grin.

Hiway

Biggest Pro: Tecnical service communication
Biggest Con: Haven't found anything negative yet.

Consistent excellent service and support

I host several domains with InMotion Hosting after several aborted attempts with other web hosts. The first had terrible service, and you could never get hold of technical support. The second did not support PHP so I could not administrate forums. InMotion Hosting has all the server side software I need, a great control panel, extremely helpful and friendly sales/billing staff who have helped me transfer domains and add them, but what really makes me recommend them to clients and friends is their consistent, reliable, knowledgeable, friendly, and fast technical support. They never tell me "we don't support that" and they've helped with complicated issues that maybe technically were not their responsibility but were fixed simply because they could fix it. They communicate, they escalate appropriately, they don't just leave you in the void, and they follow up on everything. They are also proactive when handling attacks, quarantining compromised files, and restoring files quickly with a minimum of downtime. I have been 100% satisfied with the value I receive from this relationship and without reservation can recommend this company to others.

Biggest Pro: Technical support is stellar and always available
Biggest Con: I cannot think of one.

Excellent service & support

From the very first contact with InMotionHosting, I knew that I was in good hands. Setting up my professional Web site was made all the easier thanks to unstinting customer and technical support. In the years since I established the site, I have called on technical support several times for a variety of questions and technical issues. In every case, the response has been at the highest level of professionalism. The staff have uniformly been prompt, courteous and knowledgeable. They have always shown a thorough commitment to getting the question answered or the problem solved and have always been friendly as well. In discussions of security, my special area of expertise, they have demonstrated a thorough grounding in the field. One could not ask for better service -- these people are superb. Sincere thanks to the entire team.

BACKGROUND TO ESTABLISH CREDIBILITY OF MY COMMENTS:
I've been responsible for technical support since 1980, when I worked for a large computer manufacturer in systems engineering and was team leader for their Phone In Consulting Service for Eastern Canada; after several years, I moved to a 24/7 computer service bureau where I was Director of Technical Services and provided tech support for 28 companies and 1,000 terminals on four mainframes. Since then, I have taught courses on The Art of Technical Support in colleges and industry and written extensively on operations management and security.

Biggest Pro: Competent, courteous, highly available technical support

Best in the business

I was a software developer for thirty years. During that time, in addition to work for my clients I occasionally did shareware, which of course I put on the web. Over the years I used several hosting agencies before I hit Inmotion Hosting. Inmotion Hosting is by far the best hosting agency I've tried. There are several reasons for saying that: I've almost never had my webs go down, up and download speed is excellent, etc., but the thing that always struck me was the quality of their tech support. Every time I've needed help it's been there -- usually within minutes. All in all, I think Inmotion Hosting probably is the best hosting agency out there.

Biggest Pro: Tech support
Biggest Con: None

Excellent Help

I have used the service people several times since having you host my site. My site has been hacked twice, and both times I had a great response from IMH, in stopping the attacks, and giving me information/help whenever I requested it. I live on the internet. 99% of the applications I use for my photography pages, are found and purchased on the internet. I am prone to attacks, and it is good to know, that in addition to how I protect myself, I have some excellent backup at all times. Photography is all I do away from work. It is the most important thing to me outside of my two daughters, and I am so glad to be working with IMH. I will make my site more of a business, and that will come with time... right now I am having fun "rebuilding," getting rid of unnecessary baggage and prioritizing things. There is always a challenge. Glad I have you guys to help.

Paul
PS: Of course I recommend you whenever the opportunity arises. Thanks again, one and all!

Biggest Pro: Dedicated,knowledgeable people.