Lousy Billing, Support and Services

A year ago I tried using this service and had enormous problems with their ticket "support" system. I've used 8 other hosting services so I know how to use a ticket based support system. There was no tracking, no response - nothing. I tried to cancel in the first month and was told that I couldn't cancel so I put up with it for a year and used it for testing prototypes, just waiting for the year to be over. I received no renewal notice, but I happened to go into the control panel and noticed there was an amount due so I "renewed". Don't know where my head was at but I it looked like they'd improved their ticket system, and the price for multiple MS SQL dbs was too good to resist.

The support was good for the first inquiry but when the next 4 inquiries were not responded to I was informed that their tech support only ran during business hours (EST, I'm CST) and that I couldn't cancel because I hadn't contacted them within 10 days of renewal date. I did renew, and cancel, within 10 days of renewal date and wouldn't have renewed at all if I'd seen any notice anywhere at any time that their technical support was so limited.

Meanwhile I've also lost a client over these problems and will have to spend much time disputing their charges because they already informed me they'd be sending me to collections

Biggest Con: It's all a con - you pay little and you get little.