Excellent Hosting Service

They don't let you down.

I have a few web sites with them for over 6 years.

Communication via their email support ticket system is excellent. You know when they have received your communication, when they are in process working on your issue and when it is answered. If you need to reply during the process you can.

They are technically knowledgeable and skilled in customer support.

I have never noticed an extended period of downtime. I experience a stable consistency having websites running with ICD for the long term.

Tech support is A+.

Biggest Pro: Extremely reliable running functionality and tech support.
Biggest Con: Need own certificate to run SSL order form.

ICDSoft is fantastic

I started using ICDSoft for shared hosting back in college on the recommendation by a professor back in 2003. They are NEVER SLOW on any support requests and there hosting packages are a steal for the price. If you absolutely need phone support, then you should not use ICDSoft, BUT there online support is so efficient you won't miss it.

Take it from someone using their services for the past 5+ years.

Biggest Pro: Customer Service + Price
Biggest Con: Nothing

Reliable, Great support

I originally chose ICDSoft because their reps responded so quickly and thoroughly to all my questions. They continue to be vey fast, patient and thorough when I have a question. No downtime problems, no email problems, no weird situations. Nothing fancy, like website templates, but very solid host.

Biggest Pro: Reliability, Rapid and careful support
Biggest Con: No "extras" such as templates

Superb Host

I have multple sites hosted on ICDSoft servers. Two for six yrs. I recommended multiple associates to ICDSoft and I have not heard a single complaint! Top notch ticket support. Easy setup with a straight forward control panel. I don't recall any down time even moving my domain from a Hong Kong server (performance degradation) to a server in the US which was completely transparent and lightning fast!

Kudo's to ICDSoft and I wouldn't even consider another hosting company! The only product I hope for their future would be better spam software. Im not a big fan of Spam Assassin!

Biggest Pro: ease of use & tech support
Biggest Con: needs better spam software

Excellent Company

Support tickets answered in record time. Excellent up-time. They offer discounts for multiple accounts and when accounts are renewed. $5.00 domains.

My only complaint earlier was their data center was in Hong Kong. There was a slight lag time in server response. Now they have two data centers; Boston and Hong Kong. You can choose which data center you want your site hosted on. Boston is the way to go for US hosting accounts.

Biggest Pro: Uptime, support, pricing
Biggest Con: None

Email has become very unreliable in 2008

Up until 2008 I was very pleased with icdsoft. But starting in 2008, their email has become extremely flakey, and the technical staff is in denial that there is a problem. Yet we keep getting customers and others complaining that mail to us bounces and doesn't get through. When presented with clear evidence of this, technical support says that we should whitelist everyone we know. Impractical, and doesn't work for new customers visiting our site and requesting info. ICDSoft has become unusable for hosting a business.

Biggest Pro: fast tech support
Biggest Con: unreliable email

Bset support

I am with ICDSOFT.COM they have the best support I have seen. Anytime you email in for support 24/7 you get a response within 15 minutes. I am new to this web site stuff, and I can tell you they walk you through everything.

Biggest Pro: Support
Biggest Con: Have seen any yet