Is HostOnce worth your time or money? Maybe Not

If not for the unreliable service, their support has got to be one of the worst.

Now, the limited and aged services are the tops. Makes you feel like you've just starting out on that thing called the internet.

I unfortunately am not the only one being treated like a step child. I have been communicating with other losers with accounts on HostOnce.com.

I cannot get any response from support on any of my issues. And yes, its been for weeks. Starting to feel like another loveless marriage.

Then I came up with a great idea. Let's see if they really are there. I sent one issue about making a change to my credit card for a payment, they responded in one day. Yup, sounds like a marriage alright. Again, with the disappointment - the information they were to send never arrived. :(

There are too many other options for hosting services and price to ever stop and consider HostOnce.com.

If you dont know the value of having reliable email, or a website that is up and running, or even what is the value of a support staff that is prompt and helpful, well this is the company for you.

I think you'll learn value after a short relationship with HostOnce.

I will give them for an overall rating a 0.1. That's only so anybody seeing the rating wont thing I just didn't vote. It's taking everything from me to give them that.

Think I might go over to GoDaddy and buy a domain and start a website as a tribute to my wonderful relationship with HostOnce. If I do, I'll surely invite all the other jilted lovers to give their stories.

Anyway, I think this is headed for a divorce.

Biggest Pro: Fast & Prompt Billing Dept - Willing to process your order for the money
Biggest Con: Black Hole Support Department

Will Not Transfer Domain Name

Due to unresponsiveness, I have tried to register and transfer my domain name. HostOnce took my transfer fee, but has not transferred the name for over 2 months. I would suggest that we contact the New Jersey Attorney General's consumer division with our complaints. If they get enough complaints, I think they will assist us. As a lawyer myself, that has been my experience with the Minnesota Attorney General's office. I sent my transfer fee to:

HOSTONCE
492-C Cedar Lane, #304
Teaneck, NJ 07666

Therefore, I think that this gives the AG's office jurisdiction.

Worst customer support

Host once offers the worst technical support I have come across over these 10 years. Despite several complaints and emails to all available email address including the specific Mike Moore's email address and helpdesk submission, no attention has been paid and we are left helpless for the last fifteen days.

It's an advice not to go for hostonce as I am also trying to get rid of them ASAP because of their only interest in sending renewal reminders and once you pay them the money they forget about you.

Hopeless response to solve customer's problems.

Biggest Pro: Domain with hosting at low cost
Biggest Con: Once website is down, there's no one to help you

Unhappy!!!!

I gave them zeros on everything because what good is a low grandfathered price for long time customers and decent enough features if none of it works?

Customer service is poor. There is no way to contact them via phone. They're response to emails is now slow if at all. They were a fantastic service many years ago when I first joined (probably about 7 years ago), but over the last two years, I've had more problems with my site and email being down, including the last week that my site has not been up at all.

I'm in the process of switching hosting companies, but because hostonce finally came back up (their site, not mine- NOTE: their own website was down for an extended period of time recently), they now have a holding page on my site in a directory I can no longer access because the control panel is under subdirectory of your site.

I've contacted them to cancel my account- I don't care about a refund. I just want out!!! I'm losing business and credibility as we speak.

Biggest Pro: there are no longer any pros
Biggest Con: site down time, slow or no response from cust service, no additional way to contact them except via email

5-day service outage

Hostonce claims to be "fast and reliable". Nonsense! There have been service outages over the years, usually no more than two days.

But on June 8-13, 2008, I experienced a complete outage of all four of my domains hosted by hostonce. This was Monday through Friday. The official reason was that the server was under maintenance, and they did apologize for the inconvenience.

To make matters worse, you can only submit support tickets online. If nothing happens, you are out of luck because there is no phone number you can call. So there I was. All my web sites were down, and there was nothing I could do. Except, I suppose, find another web host.

Biggest Pro: price
Biggest Con: unreliable, unacceptable service outage