5-day service outage

Hostonce claims to be "fast and reliable". Nonsense! There have been service outages over the years, usually no more than two days.

But on June 8-13, 2008, I experienced a complete outage of all four of my domains hosted by hostonce. This was Monday through Friday. The official reason was that the server was under maintenance, and they did apologize for the inconvenience.

To make matters worse, you can only submit support tickets online. If nothing happens, you are out of luck because there is no phone number you can call. So there I was. All my web sites were down, and there was nothing I could do. Except, I suppose, find another web host.

Biggest Pro: price
Biggest Con: unreliable, unacceptable service outage