* ratings are out of 10
|uptime & reliability
|server & connection speed
|technical support & knowledge
|customer service & billing
|price value for money
Solid, reliable hosting
I've been with Hostnine for a short while now.
When I originally signed up I was very pleased with the speed in which my website was ready. Admittedly it wasn't instant, but it was ready for use within several hours - and I feel that having each account manually verified has led to a more reliable service (unlike experiences with "instant setup" companies).
They use the latest version of cPanel, and uploading my website was "a doddle". Their FTP is nice and fast, which saves me a lot of time. Speed is good on the most, however, during some "peak internet use" hours it does slow significantly.
I LOVE their Live Chat feature. I have the option to chat with a live operator for basic support questions 24/7. This is just amazing! I've made use of this support several times, and operators are always extremely polite and helpful.
Despite their high level of service they do have some niggling problems:
My welcome email was EXTREMELY confusing. It seems that nobody has actually proof-read the email for a long time, (or at least) nobody proof-read my welcome email. With manual verification of accounts I would expect them to skim through these details as they are vital to the use of your account. I had to make use of Live Chat to actually get my account working and my domain set up.
Fantastico seems to have disappeared. On their website they state that each account comes with Fantastico, and I haven't seen anything of it. This is another suggestion that they aren't quite as organised as they should be.
Live Chat can sometimes involve an extremely extensive wait. Sometimes I feel that I would rather have been redirected to leave a support ticket than waited for such a long time. Then again - I sometimes also suspect that the member of staff on Live Chat might also be manning the support desk. At other times operators can take a long time to respond, explaining that they are very busy. Give them a break Hostnine.
In honesty, I am quite fussy - you may find that the issues above prove no issue to you... Overall I would definetely recommend Hostnine to anyone looking for shared hosting.
Biggest Pro: Live Chat Basic Support
Biggest Con: Lack of organisation